Charters Estate Agents
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Waiting for return of deposit
Vacated my rental property in Southampton in middle of March after 6 years. Landlady confirmed she had initiated the process for release of deposit Friday 21st March. 11th still no receipt which must all be down to Charters inability to return it as contact was finally received from Rimi Tumas, End of Tenancy Manager, on Wednesday 2nd April asking for bank details and promising return within 3 to 5 days, I chased again after 7 days had passed and still nothing after 9 days, you should never promise something that you don’t then deliver on. £1,800 is a lot of money they are taking a long time to return. Next week they will be in breach of the least agreement for which it will be necessary to take action against the landlady who is clearly not at fault. I would not recommend Charters as a letting agent.