10 months ago
I was trying to find a property for my first rental, and moving as far as from the north west to the south coast my experience with Charters, in particular estate agent Lily, made this stress free and... See more
10 months ago
Was super anxious going into this process, but Holly has been wonderful! She’s attentive and knowledgeable, and has been there for every question I’ve had responding personally and quickly.
10 months ago
It was a pleasure to have Maya helping us with our search for a new home. She was always helpful and engaging, nothing was too much trouble.
Charters in Chandlers Ford have once again been amazing. I have used several estate agents in the past, but would now always choose Charters. The service is great, the people are wonderful, you get professional photos taken for your listing, and everything happens very quickly! Highly recommended.
Josh and Alison have been outstanding. Very accommodating and have helped me to secure my dream home.
Moving in with my partner and we received great services, specifically from Lily who has helped us find our first home together.
Lily Mott, super helpful got us into view property early, Quick commutation ( unlike some other letting agents) Lily is highly recommended!
Very professional and communicative service. Many thanks to Shannon Wilton for making the process of renting my first rented home stress free.
Chloe has been amazing throughout the process of buying and selling. She has offered helpful and honest advice, been great at communicating with us and really listened to what we want and need. I would highly recommend Charters and will be using them again next time we look to move.
I have been very impressed with the lettings team at Charters Farnham. Kirstie, Lucie and Jacqui have been excellent, providing all the information i need and securing a tenant for me quickly and efficiently. I would highly recommend them.
Very rapid and professional response to our needs to rent out our property
From first contact with Lily Mott we have received nothing but outstanding customer service!! Lily has been extremely helpful and professional throughout and has gone above and beyond due to our slightly different circumstances, keep us updated every step of the way. Even though we have decided to put everything on hold for now, we will not hesitate going back to Lily and Charters when our search resumes! Thank you!
Although I've not found a property yet..I've been dealing with Amelia who is being very helpful in helping me find somewhere. Communication is great and exceptional customer service. Thanks Amelia
The service provided was fast and efficient and carried out with accuracy and courtesy. Impressed!
Happy with the service provided by Charters when selling a flat in Winchester. Jo did a great job chasing things up and making sure the sale went ahead without delay.
Shelby and Holly from your Southsea office have been great dealing with the rental of our flat they both have kept us updated every step of the way, very professional
Charters Winchester and Jo in Southampton have been exceptional from start to finish. We were trying to sell our house in central Winchester in a very challenging buyers market (Summer 2024). Despite losing our original buyer due to mortgage issues, they managed to re-sell the house within a week at the price we wanted, meaning we didn’t lose our offer on our forever house. We’ve always had full confidence in the whole team. Their professionalism and communication with us both throughout was completely faultless. We are certainly not planning on moving again but if we ever had to we would definitely use Charters. Thank you all so very much!
Louise based at the Gosport office was exceptional in keeping us informed of the somewhat laboured progress to complete our flat sale. For reasons best known to the mortgage company, they recommended to the purchasers' the solicitors to use. To say that these solicitors worked at snails pace would insult the snails. The buyers wanted completion by the end of March; unsurprisingly their solicitors failed to meet this deadline. Despite all the constant prodding to and fro, Louise was always helpful, always friendly and went above and beyond to keep us in the loop. Many thanks.
We have been dealing with the Chandlers Ford branch Cameron is the best front man for any estate agent we have ever used So easy to deal with. Everything absolutely straightforward. He is a great asset for Charters.
Wanted to thank Ameila for a great viewing, very professional and answered all of our questions amazingly. We are hoping that we can get our offer accepted on our new rental. 😀
I would like to thank Lily mott for helping us to find the right accommodation in our preferable area, i really appreciate her efforts and we couldn't have done without her. and we would love to recommend you to others, Thank you charters sincerely, Nikhil shetty
Literally wouldn’t have been able to keep my cool without Jo’s help. Very professional and calming. Hopelessly tricky chain and complications from every angle! Can really recommend Charters.
Lucy Green was a pleasure to work with and she kept us updated through the entire process. Highly recommend!
Based on analysis of 6 reviews rated 1-2 stars for Charters Estate Agents
“Don’t know about other branches, but the Southampton branch didn’t give us a good experience”
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Charters Estate Agents is a prominent real estate agency operating in Hampshire and Surrey, specializing in buying, selling, renting, and letting properties. Established in 2009, the company offers a comprehensive range of services tailored to meet the diverse needs of its clients, including residential sales, property management, and investment advice. The agency caters to a wide target market, including homeowners, prospective buyers, landlords, and tenants. Charters Estate Agents is dedicated to providing expert guidance throughout the property journey, ensuring clients receive personalized support whether they are looking to buy a new home, rent a property, or manage an investment. With a strong emphasis on customer satisfaction, the company has built a solid reputation reflected in numerous positive reviews across various platforms.
Charters Estate Agents consistently receives high praise for their exceptional service and helpful staff, boasting an impressive average rating of 4.9 out of 5. Reviewers frequently highlight the attentive and friendly nature of agents like Maya, Maxine, and Sophie, who provide personalized support throughout the property search process. Many customers appreciate the stress-free experience and thorough communication, making them feel valued and informed. However, a few reviews express dissatisfaction with specific experiences, noting challenges related to property management and communication hiccups. Despite these minor complaints, the overwhelming sentiment remains positive, with customers recommending Charters for their professionalism and dedication.
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