Centrona Gas Reviews

Paul has serviced our (ageing!) boiler annually since 2016 , most recently in May this year. He has also carried out a couple of repairs (2017 and 2019). I have found him professional, efficient, reliable and personable and am delighted to commend his services.

About a month ago we had a problem with the boiler. We called Centrona Gas for assistance. Engineer called Paul arrived very promptly, he diagnosed the problem straight away and repaired it quickly. We were very happy with Paul's attitude and the his professionalism.

Terrible company. Unorganised and don’t seem to communicate between staff. John had promised me to resolve my issues. Only to not answer any of my calls after the initial complaint. After various calls to the office my problem is still in dealt with 3 months later. Wouldn’t recommend

Absolutely appalling company. My parents have been left without central heating all over the Christmas and been offered help on 5th jan. They are 82 years of age and my father is vunerable. They called on Christmas Eve to report the fault and nobody called them Back. I am so angry with this shoddy company and will be taking legal action as their website offers 24 hour emergency service. Shame on you, absolutely disgusting treating your older clients like this they should be priority.

I had Paul around to service my boiler to keep the warranty in date and he called to let me know when he would arrive and was on time which is a good start. He explained everything going on and fixed a few issues i didn't even know i had which was surprisingly good. I signed up for the cover and now have the piece of mind that if anything goes wrong all i need to do is call and centronagas will be round to fix it for no extra charge which is great as my last boiler repair was very expensive. I was hesitant about using them following recent reviews but paul explained most were due to issues surrounding covid and the old office they had. Hope this helps. Thanks

I have had engineers booked in two occasions to resolve installation issues (Centrona have the installation contract) that will invalidate my warranty. They have failed to attend on both occasions and have not called to advise this. Two days wasted waiting. When I called I was told that my booked engineer had Covid. When I challenged the person as to why I hadn't been called I received no answer but was promised a call back soon - 6 hours later no call back. The company who I purchased the boiler from have now promised an engineer from a different company.

I had been with Centrona since 2013 I have a portfolio of 11 properties. in the early years they were so good, a breath of fresh air from British gas, however in the last 2 years the company has gone from excellent of appalling. Every one of my tenants has complained at the lack of service from them. to the point this week no one has answered the phones. I pay for a 24 hour service, some of my tenants have waited months for parts, engineers who don't turn up, or turn up when not booked. I am so disappointed in how this company has lost its way. I would not recommend to anyone who is looking for a reliable service. Everyone of my properties should have had a service this year with a landlords certificate. none of this has been carried out, so what

This is my second review. Funny enough I received a phone call requesting the reason behind my review. When explained they were happy to cancel my direct debit. However i never got the boiler service which I paid all year and I am still waiting for my tax invoice which I did request them several times via email. This company should be and will be reported under the Consumer right act.

Very disappointing service. I had a contract with them to maintain / service central heating. The office proved difficult to contact and often didn’t respond to my messages. The engineer didn't reply to my calls. I had radiators and a boiler that did not work properly for months despite numerous visits. I terminated my contract with them, found a new company who immediately fixed the problem. I feel I got nothing for my monthly payment.

Professional & caring very impressed with efficient completion of the job. He is very trustworthy and explained in detail so that I could understand. After completing he asked me to go through with the connection myself (nearly 74 yrs) and it is amazing how much I understood Paul's instruction. He is an asset to the company.

Looked after very well by Paul. Signed up to the very affordable cover meaning this great company will look after all my boiler needs. Couldn’t recommend higher!

Rated poorly for: Responsiveness, Quality I have 2 properties covered by Cetrona Gas and never heard from them all year. Called them up last month to book a service on both boilers as included in the service plan and was told I should have booked in the summer, however they had the WRONG EMAIL. 1st red flag. The first service was done in Croydon and what was carried out in the service was not as per schedule and was told the magna clean would not be cleaned incase it broke whilst removing. A second service was booked for my house in Bromley, same situation as above, magnaclean might break however my pump was noisy and would cost £165 plus vat and fitting as I was a 'NEW' customer, later to find out I had actually been with them for over 18 months! This also was found out by me calling them and no one calling me back! Pump replacement booked for last Tuesday , so taken another day off and 'Paul the engineer' turns up comes in and tells me he doesnt have the part! So my whole day wasted-loss of my holiday days. So why did he even turn up???Rebooked for today Friday and 'Paul' turns up and my wife has taken the day off today to sort out and he changes the pump and the electrics trip. Was told he needs to pop out and will be back at 130-2pm knowing clearly she had to pick up my 7 year old from school. SUPRISE SUPRISE NO CALL. Called him up and he said he is waiting for someone to confirm the part in stock and will call back. 3.30 no call, so I call the office to be told that he has not spoken to the engineer and will contact him. Still no call so I call back to be told that there is sludge in my exchanger and the boiler in NOW uneconomical to repair but they can fit a new boiler for £1800, "you can just stick it on a credit card" I was told. So I have had a PERFECTLY WORKING BOILER, with occasional pump noise this morning now needing replacement!! Came home and my boiler is hanging off, my dishwasher in the middle of the kitchen and rags on the floor. PAUL not answering the phone because he knows he has LIED by not coming back to finish the job, LIED by saying he would call back and has LEFT A FAMILY WITH AN ASTHMATIC 7 YEAR OLD WITH NO HEATING OR HOT WATER!! The main office dont give a #### just want to sell you a new boiler. So I hope that they can sleep well tonight while we shiver in the cold where we had a perfectly running boiler this morning!! I have emailed trading standards and have taken pictures of the situation I have been left in and have requested a REPORT from them as NOTHING was provided. *** PLEASE PLEASE STAY AWAY FROM THEM IF YOU WANT TO BE WARM THIS WINTER ****

Prompt, friendly, thorough...had a new boiler installed within days of first contact, job took but a few hours to complete, now I have hot water and decent pressure, couldnt be happier!

Appalling company, use at your peril. We had an intermittent hot water fault and called them on Tuesday morning to come and have a look. The appointment was booked for Thursday lunch time. Late on Tuesday the problem escalated and the boiler shut down with an error code that the manual indicated required a Worcester Bosch Engineer which I organised as the installation is only 18 months old and is in warranty. I rang them first thing on Wednesday to cancel as a Worcester Bosch engineer is being sent on Thursday, but they have taken £96 and refuse to refund as they have a 24 hour cancellation policy. When I pointed out I was cancelling over 27 hours before the appointment, the policy magically changed to be 'the day of 24 hours before'. There are no indications of their cancellation policy on their website and when challenged I was told I could be sent the policy so I can see it, which is rather too late. The situation is ridiculous as the need for cancellation could not have been foreseen and when the engineer comes out there will already be a Worcester Bosch engineer there working on the system.

Very pleased with the service. Centrona and Paul the engineer were efficient and professional in arranging the appointment and subsequently fixing my heating system. Paul also took the time to explain how everything worked and potential options for making improvements. Highly recommended would use again!

Paul came and was very through and very professional and serviced the boiler very well. He phoned before arriving and was on time and was ver polite and professional. Excellent job.

Have now been with Centrona for a couple of years. My experience with their regular engineer, Paul, has been first class. He is always polite, efficient and helpful. He has always let me know when he is going to arrive and gets there on time. He is clean and tidy when working and is ha pay to answer questions and give advice. The only reason I have not given a 5 star review is that the Centrona office is sometimes hard to contact by phone, taking several attempts to get through, but otherwise I can’t fault them.

Hi, be aware of this company as they don't deliver on their promise. Have had a boiler contract with them in two properties for two years. During the bank holiday weekend they refused to attend an emergency with water/gas leak which made the flat dangerous for the tenants. I had to find an alternative supplier to cover for them and now they refuse to compensate as they believe they haven't done anything wrong. They are unprofessional, unreliable and a total joke.

I have three sevice contracts with Centrona. I've always been happy with the quality of their work and the helpfulness of the engineers. This morning I phoned them with an emergency. John managed to fit in a visit and was able to sort out the tenant's problem. As they are a small firm appointments for gas safety checks or routine servicing do need to be scheduled a few days in advance but the advantage of using a smaller company is that the enigneer takes full responsibilty for each job. Centrona also fitted new boilers in two properties which was done quickly and efficiently.

Excellent service. Very professional and efficient. I had a problem with the boiler that many have tried to fix and not suceeded but Paul, our technician managed to resolve the problem straight away.