Centauro Rent a Car Reviews

Am 14. Juni haben wir ein Auto gemietet. Bereits die Abholung gestaltete sich schwierig: Wir mussten bis zu zweieinhalb Stunden warten, um überhaupt an den Schalter zu kommen. Danach verlief der Ablauf zunächst reibungslos. Die Mitarbeiterin erklärte, dass eine Tankkaution sowie eine Kaution für den Autoschlüssel hinterlegt werden müssten – beides erschien zunächst unproblematisch. Sie versicherte, dass man nach der Rückgabe des Fahrzeugs das gesamte Geld zurückerhalte und es keine Schwierigkeiten geben werde. Ein Vertrag wurde vor Ort unterschrieben, jedoch ohne dass man diesen vorher einsehen konnte. Es wurde zugesagt, dass der Vertrag im Nachhinein per E-Mail zugesendet werde. Nach der Rückgabe des Autos wurde uns jedoch mitgeteilt, dass nur die Tankkaution zurückerstattet werde – die zweite Kaution sei angeblich eine Zusatzversicherung, was uns zuvor nicht mitgeteilt worden war. Bisher haben wir auch die Rückerstattung der Tankkaution noch nicht erhalten. Aus unserer Erfahrung heraus kann ich daher nicht empfehlen, bei diesem Anbieter ein Auto zu mieten.

Absolutely nightmare company. Our flight was delayed only one hour and landed at 23 instead of 22, we tried to contact them multiple times as soon as we found out (at 6pm) but they never picked up the phone. When we arrived their office was closed and no one was there to help. Because of them we ended up spending the night at the airport and book a different car (obviously with a different company) in the morning.

Achtung absolute Abzocke Bei der Anmietung wurde mir eine Zusatzversicherung als Kautionshinterlegung erklärt. Dann mussten ich den Vertrag elektronisch unterzeichnen ohne den Vertrag vorher prüfen zu können. Die Dame sagte mir, der Vertrag wird per eMail zugestellt. Wir hatten viele Jahre bei Centauro keine Probleme. Ab jetzt nie wieder und dazu haben die einen guten Kunden verloren!!!😡

Trotz Verspätung des Fliegers wurden wir von den Mitarbeiterinnen freundlich und in ihren Möglichkeiten bedient.

Corfu - 300 euro more for rent a car witch we have pay for and buy full incurrence for by Ryan air - Women in the office couldn’t talk English when I complained and don’t want to pay more money. Extremely rude and she just gone away when we try to showe the booking.

Hired a tiguan or similar as had a lot of driving to do on business. First issue was the shuttle bus, waited 15 min before phoning doyouitaly who i booked with, very helpful, said the shuttle was on the way. Another 35 min later the bus turned up, so had to wait an hour total. The car was a dog, chinese something, got in and the low fuel light was on, 30km left. Then the low water light came on, the service required light was also on and an engine management light. Topped water up and sorted that one but not the others. The car has 97k km on the clock. Gets 2 star as the drop off and shuttle at bologna airport went well. But be prepared for no fuel and maintenance neglect.

Recogida del MiniBus nada más llegar al aeropuerto (casi sin esperas). El trato de Juan (Sanchez) espectacular, tanto en el desplazamiento a oficina como en la misma, ya que nos gestionó la reserva. Totalmente transparentes. Alquilé Premium, nos dieron un Hyundai Tucson (nuevito). Todo 10/10. Repetiría sin dudarlo ♥️♥️

Utrolig dårlig kundeservice og forferdelig opplevelse, dette er bare tull. Hadde det gått an å gi 0 stjerner så hadde de fått 0 stjerner av oss. Hadde glemt førerkort og fikk ikke hentet ut bil (helt greit, det regnet vi med), men vi fikk beskjed om at hvis vi var tilbake med førerkort innen 24 timer fikk vi hente ut bilen. Dette ble dobbeltsjekket med flere av de ansatte. Tilbake etter under 24 timer, og da har de samme som var på jobb dagen før, plutselig endret mening og nå var det maks 12 timer, og de har kansellert hele bestillingen vår. Ingen mulighet til å få pengene tilbake, utrolig uhøflig personale som satt i kassa også.

Accueil au comptoir de l'aéroport d'Alicante très professionnel. Tarifs proposés identiques aux autres loueurs vus sur internet. La récupération et la restitution du véhicule se fait à toute heure( très intéressant étant donné les horaires de vols très tôt le matin ou très tard le soir !) et très facilement à l'aéroport. Véhicule récent et propre ( i10 hyundai automatique, parfaite pour 2 personnes) kilométrage illimité, 2e conducteur inclus). Nous avons opté pour la formule sans dépôt de caution pour éviter toutes surprises désagréables avec retenue de caution à la restitution du véhicule , le tarif est certes un peu plus cher mais vous louez sereinement !!( Nous ne voulions pas à subir les pratiques douteuses de certains :une fois la restitution du véhicule faite en dehors des heures du bureau avec le client non présent , le loueur facture des frais qui n'ont pas lieu d'être.) Avec Centauro, nous avons restituer le véhicule au parking à 6h du matin , aucune mauvaise surprise. Tranquillité d'esprit totale. Aucun litige post restitution du véhicule. Nous recommandons ce loueur sur l'aéroport d'Alicante. Et nous ne manquerons pas de relouer un véhicule chez eux lors de nos prochaines vacances sur la Costa Blanca.

Thank you for a fantastic and easy rental experience. Great car! Thank you to Ana at the Corvera Murcia Int. Airport office for her courtesy, help, patience, impeccable customer service and great attention to detail. This is our second year renting a car with Centauro and will be returning again and again. We will recommend this company to all our friends and family and will definitely tell them to ask for Ana at the Corvera office, Murcia. She is a great asset to this company. Thank you for everything and until next time!

Return is several kilometres from the airport. Shuttle service took 30 minutes before it left the return carpark....no sense of urgency for those needing to catch flights. But worst of all: the bus dropped us off in no man's land, several hundred metres from the Arrivals level, no luggage trolleys or directions. Had to run across car parks and lanes pulling / carrying our cases in 30 degrees. Took 20 minutes to get to the check in area at Departures. Never again.

I am still waiting for a proper invoice from Centauro stating the damage repair costs and other expenses for which they charged me 300€ based on scratches on the car. They never pick up the phone and by email no reply for 10 days. The branch - Malaga Airport! Beware of this company and use legitimate car rental companies only. Also waiting for the bus from airport to their location was the longest among all rentals located out of airport.

When you paid there is no reference provided — they simply block the funds on the card without any confirmation. I have tried three different debit cards, and none of them work with their system. On their website, they mislead customers by stating that they accept debit card payments, when in fact, the amount is just blocked without completing the transaction.

On the positive side, the price of hire was fine and the car virtually new. They tried to sell me their own insurance to cover the excess but I already had cover on my holiday insurance. When it came to returning the car, they noticed that I had scratched a plastic hub cap and charged me 110 Euros for it. You can buy a replacement set of 4 hub caps online for £50. Not a good experience.

Word of warning. Ask to see what you're signing. Centauro added their own insurance costing me €220.00 despite declining the offer at the desk. I was told the charge was for the refundable security deposit and fuel. However when I received the paper work, I raised this with them. They never responded. I raised a dispute with my bank but unfortunately due to signing the document (despite being mislead) my bank had to uphold the charge. Always double check what you're signing and ask to see the document not just the signature box. Total scammers and fraudulent activities with this company

Devo dire che ero scettico le condizioni di noleggio erano particolarmente vantaggiose viaggio spesso ad Alicante e non ho avuto esperienze positive con altri noleggi d'auto (sono stato truffato da Victoria Cars lo scorso anno) ma Centauro è il top servizio eccellente comodo perché direttamente al parcheggio dell' aeroporto veloce nell' espletamento delle pratiche e serio consiglio a tutti la formula premium che include polizza Kasko e nessun deposito a prezzi vantaggiosi il deposito benzina mi è stato correttamente restituito dopo 3 giorni veloce anche la restituzione dell' auto vengo spesso ad Alicante e sarà l'unico noleggio con cui affitterò auto continuate così una piacevole scoperta

We rented a car from Centauro at Lisbon Airport, and unfortunately, our experience was extremely disappointing from the start. When we arrived to pick up the car, the customer service representative was quite rude. It seemed our arrival coinciding with their opening time was an inconvenience to her — she appeared more interested in going for breakfast with her colleagues than assisting us. That morning, we were unexpectedly charged an additional €209. She explained that €100 was a fuel deposit (to be refunded if we returned the car with a full tank) and €109 was for the Via Verde toll system, which would also be refunded once the car was returned. I asked why the fuel deposit would only be refunded 10 days after returning the car, and her explanation — that they needed time to verify the fuel level and calculate any potential charges — didn’t make sense. Via Verde charges are automatically tracked and settled immediately, so it was strange that that refund couldn’t be processed just as quickly. She handed us a key, told us where the car was parked, and left with the other employees for breakfast. However, when we got to the parking spot, we realized she had given us the wrong car key. We spent nearly half an hour trying to figure it out, but there was no one in the office to help us. Staff didn’t return until much later. If the office opens at 7:00 a.m., employees should be available to assist customers at that time — not just clock in and leave. When we returned the car, we were met with more rudeness. The man inspecting the car was incredibly impolite and unprofessional. Although we had filled the tank before returning the vehicle, he only refunded €88.51. I asked why, since the full €100 fuel deposit should have been returned, but instead of explaining, he mocked me for mistakenly saying “dollars” instead of “euros.” He refused to give a proper explanation, continued making fun of me, and offered no clarification. As I was in a rush to catch my flight, I had no choice but to leave. Later, I checked my account and realized that the €88.51 refund wasn’t for the fuel deposit at all — it was the Via Verde refund minus the toll charges we incurred. Two weeks have now passed since we returned the car, and the €100 fuel deposit still hasn’t been refunded. I recently saw an additional €13.20 charge on my account for tolls from the last day, which hadn’t appeared earlier. It now seems that Centauro intends to deduct that amount from the fuel deposit, meaning I should be refunded €86.80. I’ve written to the company multiple times and only received automated responses stating the refund will be processed within 10–12 days. It’s now been over two weeks, and nothing has been returned. I’ve also called several times and left voicemails, but no one answers or calls back. Their customer service has been not only unprofessional and rude but completely unreliable. At this point, I am still owed €86.80, and their failure to respond makes me seriously question their business practices. I cannot recommend Centauro to anyone after this experience.

Very good car rental, no deposit needed

Centauro Rent a Car ist leider ein Paradebeispiel für kundenfeindliches Geschäftsgebaren. Trotz vorheriger Buchung über CHECK24 inkl. Vollkasko-Versicherung wurde ich massiv unter Druck gesetzt, vor Ort in Alicante eine überteuerte Zusatzversicherung abzuschließen. Ablauf wie aus dem Lehrbuch für Abzocke: • Zuerst werden Kunden ohne Vorabbuchung bevorzugt bedient, da sich hier vor Ort noch lukrative Zusatzversicherungen verkaufen lassen. Ergebnis: Über 2 Stunden Wartezeit. • Am Schalter wird man von einer arroganten, herablassenden Mitarbeiterin aggressiv zur Zahlung der hauseigenen Versicherung gedrängt – trotz Vollkaskoschutz über CHECK24. • Wer ablehnt, wird abgestraft: Man wird einfach weggeschickt und muss eine neue Nummer ziehen, um erneut zu warten. • Dann der Klassiker: „Ihre Kreditkarte funktioniert nicht“ – obwohl sie einwandfrei funktioniert. Akzeptiert wird angeblich nur noch EC-Karte – aber nur in Kombination mit der teuren Zusatzversicherung. Eine klare Masche. Das Ganze ist kein Einzelfall, sondern hat System. Wer sich weigert, zahlt mit Zeit, Nerven oder Geld. Diese Praktiken sind täuschend, unlauter und gehören zur Anzeige gebracht – leider sind die rechtlichen Möglichkeiten als Tourist in Spanien begrenzt. Fazit: Nie wieder Centauro. CHECK24 sollte diesen Anbieter dringend von der Plattform nehmen – alles andere ist geschäftsschädigend. → Tipp an alle Reisenden: Dokumentieren, Fotos machen, Zahlungsversuche festhalten und umgehend an CHECK24 und den Verbraucherschutz melden.

Om te beginnen vervelend dat er een shuttle service was, waarbij de bus niet te vinden was. Bij het inleveren van de auto spraken we een stel die maar zijn gaan lopen met de koffers. Aan de balie lang wachten en eenmaal aan de beurt een zeer onprettige man. Sprak heel snel en slecht Engels waardoor hij amper te verstaan was. Probeerde me op een smerige manier een verzekering aan te praten van € 324 voor 'gratis' hulp als we met de auto kwamen te staan. Hij deed dit door het bedrag van € 324 te vergelijken met € 1.600 en te vragen welke ik liever wilde betalen. Terwijl die € 1.600 niet betaald hoeft te worden maar geblokkeerd wordt op de cc. Verder had ik een Ford Focus of vergelijkbaar besteld maar kreeg een Opel Corsa. Vergelijkbare Opel is een Astra. Maar toe maar, de auto reed verder wel goed. Verder geen uitleg over het tolsysteem, Via Verde, waardoor we de hele reis eigenlijk onzeker waren of het goed ging met de tolwegen in Portugal. Nog geen geld retour gezien overigens, raar dat we vooraf € 219 moesten betalen. Al met al, geen Centauro meer.