Centauro Rent a Car Reviews

Un fraude a mitad de mi reserva han indicado que el vehículo había sido devuelto en otra oficina generando otro alquiler y reteniendo la fianza indebidamente, no hay soporte en la oficina teléfono o web. Una está rotunda.

Acabo de cancelar una reserva que tenía para el 20 de julio ya que por motivos personales he tenido que cancelar el viaje, me han dado un bono para una próxima reserva, que puedo hacer y el teléfono donde llamar para que me lo reembolsen ya que el cuestionario no te da la opción de plantear esto, gracias.

Wederom Perfect… bijna nieuwe tot nieuwe auto’s op diverse luchthavens. Geboekt via easy terra nooit problemen. Super voor ons Centauro

Wij hadden op voorhand een auto geboekt via booking.com inclusief extra verzekering om op te halen bij Heraklion airport. Opeens was die verzekering niet voldoende en moesten wij extra verzekering van hen betalen (€27/dag) en onze debitcard was niet voldoende. De waarborg is ook immens hoog (€1100). Daarnaast moest er ook nog een toeslag betaald worden voor een ‘volle tank’ ten bedrage van €109 die je ‘normaal wel zou terugkrijgen als je de auto met een volle tank terug aflevert’… Ook nog een niet op de website vermelde toeslag voor jonge bestuurders. Kortom: boek hier absoluut geen huurauto want er worden je verschillende toeslagen aangesmeerd en de informatie op de website klopt absoluut niet. Blijf hier weg, wij hadden het pas te laat door jammer genoeg…

Terrible experience – avoid this company. No one inspected the car with me at pickup – they claimed it was brand new and damage-free, but I quickly found scratches and filmed them. Staff were rude, didn’t introduce themselves, and refused to accept my Revolut card unless I bought their extra insurance. When returning the car, they charged me €350 for a scratch underneath the bumper – only visible if you lie on the ground. I've rented cars in Rhodes many times, but this company left me with a bad taste and disappointment in a place I used to love. Just read other reviews – I’m clearly not the only one.

I rented from Alicante airport for a few days as we were staying in nearby Arenales Del Sol. Pickup was simple just scan phone to collect the key at a box and that was it. Premium rental option is the best as there is no deposit required (just the fuel charge) and gives peace of mind should anything happen. Car came with a full tank and it was returned with only 2 bars used. The balance of the fuel payment was refunded straight away and the return process was as easy as collection. Highly recommended, friendly staff and a stressless experience. One tiny gripe - they could make it clearer that on exiting and entering the car park the gates open automatically by number plate recognition as many people seemed to be confused when exiting the car park, although this worked fine for me.

I booked and paid for a car pickup in malaga airport, the flight was delayed and there was no pick up bus waiting for me to collect my car, I tried calling , no answer. Tried to cancel but even though the email said easy cancellation there was not, on the web site or app. When I contacted them through their contact page it just sends an automated email saying your issue is resolved, when you call the phone number it cuts you off after being on hold for 7 mins. It has been a week now I've not been able to get in contact with this company, they took full payment for a week and a full tank of petrol for a car I never received. This has been an extremely awful experience. I will never use this company again and would not recommend anyone to use them.

Via Easyterra een auto geboekt bij Centauro. Bij aankomst op het vliegveld prima service d.m.v. een shuttlebus waarmee je naar de locatie van Centauro werd gebracht. Bij het ophalen van de auto werd er nog wel geprobeerd een extra verzekering af te laten sluiten,aar via Easyterra was dit al volledig ingedekt. Er werd een papier mee gegeven waar de eerdere schade al op genoteerd stond. Bij terug inleveren werd de auto geïnspecteerd en de conclusie getrokken dat er geen schade gereden was. Al met al een hele positieve ervaring met Centauro in Madeira!

We are very happy with centauro.

Terrible experience. We booked our car to be picked up at 2330 and they send us instructions about being picked up from the airport by their shuttle and drove to the car pick up point. All a scam. There was no shuttle. There was no working number to contact them.

Esta compañía es un fraude. Para empezar ponía que se recogía el coche en el Aeropuerto y realmente se cogía y se dejaba a 10 kilómetros. Además nos dieron el coche 2 horas tarde de lo acordado. Los empleados son muy maleducados y arrogantes además de que son unos vagos que ni miraron si el coche tenía algún daño. Al devolverlo nos cobraron 251€ por un rasguño que ni siguiera hicimos. Nos robaron también la fianza, en resumen una estafa y un fraude. Por favor no cojáis esta empresa

The worst experience ever!!!! We wait for more than 2 hours to get the car. The worst service ever. Really do not recommend it. Personal is so bad with no sense of urgency and not bringing the right number of people to cope with the demand

We rented a car in Sardine. First got an almost brand new Nissan, which didn't start but they quickly replaced it also with a brand new car. They accepted my debit card for payment (traditional bank, not a neo bank). I chose their smart insurance option, which is rather expensive, but waives the deposit charged on the debit card, which was important for me.

The car we got was in good mechanical state but from outside had many marks and body damages, but functional - we didnt have any problems. But the main issue is that for our afterhours pickup, they arrived to the airport in a private car and not their yellow shuttle, which made impossible to find them, at the end we took very expensive taxi. another issue is they are not answering emails...

I would highly recommend this car hire company Centauro. The ease of being able to book a car that includes everything we needed included the insurance and the ability to be able to just collect the car quickly and promptly and return it quickly and promptly was the highlight of hiring this car. I will certainly use this company again. It was fantastic value and had excellent customer services.

Alquilé un coche con ellos a traves de booking porque el precio era súper barato, pero cuando llegué a recogerlo me pidieron una fianza de 1400 € que no ponía en ningún lado al hacer la reserva. Devolví el coche sin problema y ya han pasado 12 días y todavía no me han devuelto la fianza. No contestan al teléfono ni a los correos. Muy mala experiencia, no lo recomiendo.

Truffatori legalizzati. Il noleggio è economico, ma è il più caro di tutti invece e credo di aver capito come è organizzata questa trappola legalizzata, alla luce anche delle molteplici recensioni negative lette di esperienze simili alla mia. Veniamo ai fatti. Mi hanno consegnato la macchina circa alle 23:00, assicurandomi che l'auto non avesse danni e che fosse nuova. A quell'ora arrivi trafelato, ovviamente, ma lasciamo stare. Inoltre anche loro erano in chiusura. Era notte e l'auto era nera quindi effettivamente non si potevano vedere dei graffietti molto superficiali e pertanto ho evitato di fare foto o, peggio ancora, video inutili, visto che questi non si sarebbero comunque visti. Peraltro, se ti dicono che l'auto è nuova e che secondo loro non presenta alcun danno, una volta verificatolo personalmente, ti affido a ciò che ti dicono e vedi. Sbagliato!!! Ero semplicemente una delle tante vittime predestinate. Non c'è stato verso di convincere il personale della mia assoluta innocenza. I graffietti sono stati notati al rientro, in pieno giorno, dove sono stati enormemente scrupolosi. Mi chiedo, e gli ho chiesto, come mai non fossero allora stati notati e segnalati prima. Chissà! Strano. Ma la cosa più assurda è stata che per graffietti quasi invisibili al paraurti mi hanno addebitato 650 euro, mentre un carrozziere te ne avrebbe chiesti 30. Per cui viene da pensare, visto che non sono il primo a cui è capitato, che questa società viva di questo. Il sistema più o meno è questo: attirano i clienti potenziali con prezzi bassi. Se non paghi extra (assicurazione) sei fregato. Se malauguratamente non noti dei banali segni e li fai presenti, poi ti addebitano il costo dell'intero pezzo. Dopodiché non riparano il danno (e a questo punto credo non lo registrino nemmeno a sistema), in quanto è la trappola per il prossimo sprovveduto. Inoltre non lo riparano in quanto con le varie cause legali in corso loro trattengono la differenza tra il percepito dal cliente ed il percepito da un unico studio legale che assisterà il gruppo e voilà...pronti per la prossima truffa legalizzata. Mi auguro che chiudano quanto prima. Ovviamente non finisce assolutamente qua.

Disaster. We were given a car in Palermo with over 100,000 km in terrible condition. The AC didn’t work, and the call center was unreachable — I can't imagine what we would’ve done if the car had completely broken down. When we returned the vehicle, they ignored our complaints and even charged us for fuel, despite the fact that we returned it with the same level. The low price was the bait that lured us in — never again. If possible, stay away.

Staff customer oriented, relaxed and easy going. Professional attitude and cars in good condition. Highly recommend Centauro.

I had an unpleasant experience with Centauro car rental in Bergamo. At pickup, the staff claimed that the Booking.com system had sent my name without the Polish letter “Ł” and warned me that this could cause problems in the event of an incident. They also said they were unable to correct or update the name in their system. Because of this, they pushed me to buy their full insurance for €150. They justified it by offering a free child seat, which would otherwise have cost €75 — so the effective extra cost was €75. Prior to my trip, I had clearly indicated during the reservation process that I would need a child seat. Booking.com even contacted the rental company on my behalf because they never responded to my direct emails. The Booking.com confirmation also specified that the child was one year old and that I required a rear-facing seat. When I arrived, the child seat they provided was in terrible condition — it reeked of cat urine. The staff offered two alternative seats, but both were far too large and unsuitable for a one-year-old child. In fact, such forward-facing seats are not only unsafe but also illegal for a child of that age, who is required to travel in a rear-facing seat. After some pressure, they lightly cleaned the original seat, which slightly reduced the smell, but it was still far from acceptable. Since the insurance package included the child seat "for free," I couldn’t cancel the rental and choose another provider. One of the employees suggested I could buy a new seat myself and invoice the company for a refund. However, after further discussion, it became clear that the reimbursement wasn’t guaranteed. They said they couldn’t do anything more to help — even though there were at least three staff members present who could have gone and purchased a proper seat themselves, since that’s what they were asking me to do. While I was at the rental office, I also met another couple with children who were renting from Centauro. They told me their flight had been delayed, but no one waited for them. As a result, their reservation and payment were lost, and the next day they had to pay again for a new booking. Overall, this was a frustrating and stressful experience — especially as a parent traveling with a small child. I cannot recommend this company and will definitely not use their services again.