Carrentals.co.uk Reviews

Very easy to make a booking.

I have used car rentals.co.uk for several years and generally always get a good value good quality car rental on many different countries. The rare problems encountered at pick up have been resolved quickly with the support of Car rentals help desk.

I hired a car for a USA holiday of nearly 2 weeks with the pick up in Spokane, Washington and drop off in Jackson, Wyoming. There were no problems picking up the car or dropping it off to Avis. We had a choice of cars and we chose the Toyota Highlander (SUV) which was All Wheel Drive. It was quite new and operated well. While the US hire car companies don't specify 4 wheel drive or All Wheel Drive to book in advance, the Avis consultant advised us on which of the available cars were All Wheel Drive and suitable to drive in icy/snow conditions.

I've used carrentals.co.uk before and always been happy. This time I needed a car in South Africa for 2 weeks. The company First Car was new to me but there were no queues, everybody was friendly and the whole experience of getting and returning the car was straightforward. Of course, the price was good as well.

Website easy to use. Collected car as ordered from friendly and helpful people at Hertz, delivered to airport as arranged. Prices very competitive.

Web site easy to use, speedy communication of bookings, good prices

Booked and paid in advance for two vehicles in Arctic Norway. Flight was delayed, so we missed our connection & had to stay a night in Oslo. I emailed Hertz in the evening to say we’d be a day late. Our party of 8 (including heavily pregnant daughter & elderly friend) were told that as we were more than 2 hours delayed our rentals had been cancelled & there were no others available. We were stranded at the airport. After 3 hours we booked 2 new vehicles for more than twice the price. (An additional £1000) and were charged £140 cancellation fee. Neither Rentalcars or Hertz have offered any compensation.

Using this site was easy and prices good. Had no issues before during or after hire. Would use again and recommend to others.

I thoroughly picked suitable car+equipment+insurance and made booking via credit card. After comming to pickup they asked me everything again, so I answered. It was weirds why asking again, so I checked and insurance was missing, GPS was missing, but we fixed that, OK. At return I PAID with credit card. After comming back home I noticed they charged me twice - at booking and at return. Created 1-2 customer service desks, describing sitution. No response, no resolution no money refund. Crappy website doesn't even show the service desk resolutions.

Wouldn't it be nice if you just knew in advanced and someone told you directly without doing all the research required whether you were allowed to take the car before pickup with the documentation you had available. Tried to contact customer service with my questions beforehand, no one wanted to take responsibility and just often referred to their rulebook on questions. At times they were also condescending saying sorry if our answer were too "technical". You also lose your refund if you get there on the day and don't have everything their suppliers need. I know this company is a broker, but the whole process of renting a car is for the most part, a painful litigating experience. Wish there was a company that allowed you to do all the paperwork online and give you a guaranteed decision of being able to drive the car off the lot before taking your money. There is a 48 hour window (for the supplier I had) to back out before pickup, so make sure you answer your questions and research beforehand.

I have used Carrentals a number of times and found the process very easy. I haven't experienced any problems with the rentals so haven't used any complaints process. I would like more information about 4WD and AWD as we need these for winter travel in mountainous areas, but so far this hasn't been a problem. Carrentals prices have been competitive as I book early. And the cancellation policy is good to have in reserve even though I haven't had to trigger that. I will continue using them.

Collected my car at Heathrow airport. Got courtesy to avis . Very prompt and efficient. Car was a lesser model but was spot on . Returning was just as efficient. Well impressed. Thank you carrentals.co.uk . Would recommend this company.

The website is good and managerble and always comes with a good offer. I once had to change my booking and the service was top notch too.

Excellent service. Highly recommended.

My experiences with this company have always been excellent. have always received great service, l sometimes use other rental location services, including direct to various rental outlets. I always check Carrentals.com to find the best deal. In the majority of my checks, Carrentals have the best deals. I will always check them first, l find the website easy to use, plus no hidden nasties. Keep up the good work and l will always check Carrentals website for great deals.

I've used them more than once, never been a problem

This is the first time that I’ve used CarRentals.co.uk, I can honestly say the experience was easy and no stress or hassle. Easy booking, great communication and a great price. I will definitely use them again.

The car rentals business is clearly seen as a risky undertaking as judged on the high volume of published complaints. I was recommended to use carrentals.co.uk this year when planning a holiday in Madeira. We used their web site and opted for their recommended local car hire company, 'Guerin''. We travelled to Madeira in January and found Guerin to be an excellent company to deal with in all respects. No hidden extras and a friendly service at the airport - both in checking-in and returning. I would highly recommend both carrentals.co.uk and Guerin based on our experience.