Car Firm Reviews

Warning - Absolute Joke Paid a deposit to secure a car. On inspection found several fault codes. They advised they would look into this and fix before I bought the car. Phoned a few days later to say would take several weeks to fix. THEY OFFERED to cancel sale and refund deposit but despite several calls and promises I’m still waiting 6 weeks later.

I bought a BMW a year ago from these guys and was very happy with the car so last week my niece wanted a car so i said we will try car firm again. she bought an Audi A3 and once again we recieved great service from start to finish. Adam sorted a great finance deal. my niece is very pleased with the car so thank you guys once again.

Absolutely rubbish. Worst car dealers ever.bought a porsche off these clowns in April.told it had full service history but later found out it hasn't been serviced since 2016.engine light came on as soon as I pulled off forecourt.next day found numerous faults.asked for refund which I am entitled to by law and was told by their directors no refund.now looking forward to seeing the fools in court.please take my advice and do not buy a car from this firm. Don't just take my word read all one star reviews as they are most truthful ones.i think Enid Blyton or jk Rowling write the 5 star ones for them.

I purchase a Range Ranger Evoque, they sold me a car with multiple problems from day 1 worn out tyres and Saf thought it was funny to tell me I have more miles to go. Car was making a loud noise it was not normal for a car to be that loud. Cars are not serviced, service light kept coming on their excuse was they never knew how to turn it off. No wheel nut supplied with the car dealer told me they would reimburse me to get the nuts cut off, it took weeks for me to get my money back kept telling my scanned receipt was not clear enough. Dealer refuse to take accountability regarding faults after months of going back and forth with them over email and phone calls from October 2022 they finally booked me in April 2023. They switched off the engine light only for it to come back as soon as I drove off, not worth the headache. The car came back even louder when I took it the garage and the mechanic took a look under the car, Car Firm had bolted up underneath with metal brackets. I am finally getting rid of the car after only have it for 11 months. I currently have no lights as they are faulty, knox sensor malfunction, at one point the drivers door handle was broken so I could not enter and ad blue issues. Nothing but drama and headache since I brought it and although I kept sending them pictures of the faults they kept ignoring me. I found it really weird when I was looking at the car when purchasing Saf kept following me around like he would not leave us alone, I had already brought the car so its was mine anyway. Most salesmen give you the keys and leave you to have a look around Dodgy.

Avoid at all costs. Now have a car i cant drive for 4-6 weeks because they think its fine to supply a car with no log book, tell you you will be reimbursed when you order one and then never reply again. On a car they never registered they took possession of, so which has been blocked and cant be taxed until a log book is received. Wasnt a cheap car but needed a service as soon as half way home, needs brake pads and discs and the paperwork doesnt add up. Not worth the hassle, especially after travelling a long way. Do yourself a favour and go elsewhere. Some reviews seem fake. Trading standards have been informed.

FIAT A big ty for the wonderful help I received from a Mr Ameer Shahid I bought a fiat 500 I’m so happy with it he made my buy pleasureable thanks again Ameer you are a star

I purchased a vehicle and paid the refundable £100 deposit, 1 month after collecting the vehicle, no refund and no replies to mails or phone calls.

bought a car from these guys not 3 weeks agaoi and already got issues had car break down on me today and turns out i had issues with the injectors as i lost all power - had the RAC come out and they fixed it and gave me a detailed report which i then emailed over the the business they (CAR FIRM) claim the report does not highlight work carried out - i have highlighted again to them the below details and requested a refund for the work carried out and if not repaid i will report to trading standards and relevant ombudsman service this is what the RAC detailed member reported EML and LOP - running rough RACscan - faults at bottom of report confirmed engine misfire engine bay smells of diesel injectors 3 and 4 have been replaced with reconditioned units recently faults returned for injector 2 replaced injector 2 and torqued injector bolt to manufacurers spec all coding for injectors incorrect recoded all 4 injectors cleaned off diesel residue in engine bay from previous work ran vehicle up for 10 minutes - ok noticed battery clamp not fitted and battery loose - bolt has been cross threaded at some point cant wait to hear what there response to this will be as of 17/07/2023 the response has been sheer silence!!! on 15/07/25023 i had the car serviced at halfords and over £947.00 will need to be spent on a new cambelt ancillery drive belt new front and rear brake discs and brake pads so when they say it comes with a full service history and has no faults do not believe them, these guys new the car i purchased was over priced and not road worthy do not trust these guys they are literally conning you out of hard earned money and have no after sales service - warranties mean nothing and you can expect to be totally ripped off- this car was literally washed and polished and put out on the lot for sale - no checks done and i suspect that is same for ALL VEHICLES ON THERE LOT As of 25/07 vehicle repairs are underway at MY COST not CARFIRM, car is also now vibrating when idle which suggests a multitude of issues from either a motor mount not fitted to either broken or faulty sparks plugs to god knows what??? Carfirm are still not even giving me the decency of a FINAL RESPONSE i see this is going to have to go to trading standards and i will be seeking payment for all the costs i incurred after purchase to make this vehicle right and significant compensation for the distress they have caused me...DO NOT DEAL WITH THESE GUYS THEY ARE 1000% NOT BOTHERED WITH VEHICLE SAFETY, THEY JUST WANT TO OVERPRICE BUSTED UP CARS GIVE U A FAKE WARRANTY AND THEN CLAIM SOLD AS SEEN SAVE YOUR CASH AND A BOAT LOAD OF STRESS - AVOID CARFIRM so as of 09/09/2023 despite all the cost i have incurred getting the car road worthy no amicable resolution from car firm over my costs .. in addition to the cost of the repairs i still had a god awful rattling sound coming from the car, took it to my local garage who started it up and said its my exhaust and maybe also my heat shield , when the garage tried to take my from t bumper off they found it had been BONDED on and when finally removed they found that there was damage to the heat shiled caused mostly likely by a collision... which CARFIRM FAILED TO DISCLOSE the local garage i used also said the exhaust was loose that cost me another £100 in repairs so in total now i bought the car for £4800 and have spent an additional £1800 in repairs and car services ... these SHARKS have been reported and i soooo want to be there the day TRADING standards close these thieves down sp

The Car firm are quick enough to take your money, but that’s were it ends the cars are not serviced before you collect, the warranty isn’t worth having, there so called mechanics are always on holiday and you have to wait weeks for an appointment to get things sorted. Basically they buy cars in give them a £15 wad and resell them, avoid and all costs

terrible people,avoid these cheats.Do not buy the dangerous and broken cars off these cheats 0 star company 👎👺💩🐍🏚️

Worst ever car dealer,total cheats and liars, carfirm its me the buyer of the broken dacia duster,my story is the same and many many others who have been cheated by these criminals,all 5 star reviews are fake,stay away from these cheats

If I could leave 0 stars, I would. Do not buy a car from this company. I bought a car over a year ago (04/2022) and it started going wrong even before driving off the forecourt. They did however fix some issues, but then more went wrong with it within ten days. They refused to take the car back under the Short term Right to Reject and Failed to comply with the Consumer Rights Act 2015. I had to take them to court, which took over a year to resolve, but I won the case. I see others are also having the same issue. They try their hardest to make you just give up, but don't. If your vehicle goes wrong within 30 days, you have the legal right to Reject the vehicle. They have to take it back, you do not have to allow them to inspect it either. (they have been told this in court). You are also covered buy the Consumer Rights Act 2015, any faults appearing within the first 90 days are deemed to have been present at point of sale. Keep all communications and take photos and videos of any faults. This helped me win my case and get a full refund plus costs. Again, do not buy anything from this company. They have no respect for you as the consumer or proper understanding of consumer law.

⚠️⚠️**WARNING**⚠️ ⚠️ If I could leave zero stars or even less I would! The most unprofessional worse company I have ever bought a car from. Currently in legal battle with them since February. They have even ignored the finance company and broker from a professional inspection of the car which confirms they sold a car that was broken before I even had purchased. ❌❌❌❌ Do not use these guys they do not care one bit about there customers or their brokers they work with. YOU HAVE BEEN WARNED!!! Just check all the other 1 star reviews.... multiple people in the same situation as myself.

site is filled with fake reviews - just check their google reviews. must have sold 100's of cars in a week with the amount of reviews they are receiving...

Deceitful, fake reviews

Awful customer service. They do not Callie email you back. After sales is non existent. My car was delivery with damage and after 5 weeks and numerous emails they still haven’t arranged to it to be fixed but then again it took them ages to deliver it in the first place. Unless you want hassle do not bother with this company.

DO NOT DO NOT DO NOT DO NOT SERIOUSLY Buy a car from this company, The car was delivered in the evening in the dark, This company delivered a car that was defective the wheel at the front was loose, an independent mechanic said in his words, MY GOD IVE NEVER SEEN A CAR DELIVERED IN SUCH A DREADFUL DANGEROUS STATE OF REPAIR THE PERSON DRIVING THIS COULD HAVE BEEN KILLED!!!!!! On reporting this there was no communication in simple terms they deliberately ignored me after numerous attempts they replied saying the fault was my fault I’d damaged the vehicle, in short they sell you a defective dangerous car then steal your money, my credit card company have refunded me after a long period of stress and anxiety Do Not Do Not use this company they sell defective cars then turn there back on you !!!!!!!!!!

This company is very dishonourable in that they do not return a holding deposit when requested. It now makes sense how that can keep their prices down because they make extra profit in unreturned deposits. Why was I not surprised when I was told that I world get my refundable deposit back when I paid it and when I asked for it back I was told that I could not claim it back. They are a bunch of typical lying car salesmen without any integrity whatsoever. If I do not get a positive reply from this review I will post again and again and on social media if I must and will warn unsuspecting car buyers to beware of these people. I ask them to do the honourable thing. I did make a request on their online chat to absolutely no avail as I never even got an acknowledgment. The one star I did give was for the young car salesman in the Luton branch who was very pleasant and helpful.

I urge anyone who is looking to purchase a used car to AVOID Car Firm on the A1 in Peterborough at all costs! I purchased a car on the 13th January 2023 and It was delivered with a fault which they refused to acknowledge or help with. Within 2 weeks some serious faults occurred and I had a car garage take a look at the issues (at car firms request) and was told the vehicle was not road worthy and I could have had a serious accident. Under consumer law and after taking advice from citizens advice they told me that I was within my rights to reject the car and for them to refund me.. they completely refused and constantly lied to me and my partner. I am 2 months nearly down the line and have luckily now managed to get my money back through section 75 of the credit card charge back but I strongly urge anyone thinking of purchasing from these clowns to walk away and go elsewhere. They also fobbed off Lloyds bank with bullsh!t excuses as to why they couldn’t speak to them. Adam Khan and the rest of the gang have been reported to trading standards who are currently investigating these scammers. All you need to do is look at their 1 star reviews and you’ll see I’m not the only one.

Home delivery option was a great solution. This dealer was over 3 hrs away but they had the car in the exact spec and colour I wanted. Went through a lot of information with them over the phone and after having an online viewing I got the car delivered. So easy and straight forward