Car Firm Reviews

My father reserved a vehicle, they took £5,000 off him, remainder to be paid the following working day. The vehicle had no MOT so he couldn’t drive it away anyway. We have Discovered that the vehicle had previously been in an accident causing significant damage to the rear! When contacting them to cancel and ask for the money back they have said no refunds! Off to the Motor Ombudsman we go! Do not deal with this garage! Shocking place!

Bought my son his first car, (2nd car bought from this dealership) the lads were great with my son especially Adil! Great purchase, my son loves his car! 👍🏻 Would most definitely recommend.

I bought my car yesterday from the lads at car firm yesterday, this has been a dream come true! I love my Range Rover, the service the advice and the level of professionalism has been remarkable. The sales men are very knowledgeable and understood what my requirements were and assisted in helping me make the right choice. I had plenty of choice to choose from in terms stock of availability! Thank you to Ayaan for going way and beyond.

Bought a car and returned it within an hour, 4 wheel drive system faulty, sales manager refused a refund stating dealers have a right to repair. They don't, consumers rights act 2015 states consumers have a short term right to reject up to 30 days for a full refund. I have received full payment today through my banks chargeback scheme from 14th July when I bought the car. This company also threatened to charge me £20 per day for storage from July on a car I returned on the day of purchase. Drive past, don't stop here and if you do know your rights they will try anything to keep your money...I would give -5 star but there isn't one...

unfortunately very bad and expensive experience. Parcel shelf was missing when I bought it they said it has been sent to my address and it never arrived. 360 cameras didn't work as well and they knew it as found even receipt from previous health check. After 20 days car just stopped on the road. Further investigation discovered dpf clogged and turbo failure .BMW has been estimated £16k repair cost Phoned to Car firm they just take your details and never call back...Now opened investigation through finance company. Needless to say I'm not paying for that piece of s...

Just bought my x trail from sham excellent service and the car is great and good value. Would recommend. Thanks

Avoid this company, unless you like giving money away. Reserved a car on their website and could not get anyone to phone me back to discuss buying the car from them. Left several messages, but they just can't be bothered to call back. Still not had my £100 reservation fee back, so small claims court for them. The worst service I have come across.

I had the perfect customer care service from the one their amazing salesman. Everything was quiet straight forward and super quick. I was meant to pick up my car in two days as I was desperately needing a car and it was sorted just as promised. I will definitely recommend them to anyone who wants to purchase a car.

swift process, car was exactly as described.

Dreadful just dreadful do not buy from these people. Bought a car from them a year ago noticed rear number plates didnt work after a few weeks so contacted them to be told that 'bulbs can go anytime' pointed out I had changed them and they still didnt work. Gave up in the end trying to get it sorted. Just been in for MOT which it failed on the rear plate lights not working and was told the wiring loom needs replacing - £2800.00!!! Clearly was the case when I bought the car so how did they manage to get it through the MOT. Rear suspension badly corroded as well another fail which I was told could not have happened in the course of a year. Have to scrap the car now as not economically viable to repair. What a joke do NOT buy from these crooks.

Car arrived with no car jack. car arrived with a nail in the tyre. Anti locking wheel nut was damaged 2 of the anti locking nuts had been snapped off had to get them welded off. while driving the car noticed it was holding back performed a diagnostic test had a broken EGR valve. After several e mails managed to get them to pay for the replacement valve. Now discovered the clutch has gone car has cost me over £1500 in 2 weeks!! Do not buy a car from this dealership there customer service is a joke!! would not reccomend to anyone!!

Online purchase completed as we are 356 miles away. Saf the sales exec was great, he done a live viewing for us and explained all the features on the car. Delivery was completed in good time and as promised.

Good selection of cars and great deal given today. A very fair price given for my old car and the sale was done very efficiently.

Delivered car on time as promised. Smooth and easy to deal with typemof dealer. No pressure tactics or force selling products and extras. I was dealt with very professionaly and transparantly.

Greatful for having used this dealership. Ive always struggled getting finance on a van but today Car Firm made that possible. My finance was arranged yesterday initially but i was sceptical as not being able to get finance previously until i completed the collection. Totally buzzing and cannot be more thankful for Andy and Adam taking the time they did to make this happen.

Enquired about a car for my daughter. Paid a £100 reservation deposit and went to see the car with my husband. Car was nice and clean and the staff were great. Nice easy and smooth transaction completed within a good timeframe. Deal done and taken home with no issues. Highly reccomend this garage to all.

Nice dealership. Good service. Nice to see lady staff working in a car dealership also. Treated me brilliant and gave me a good deal on a van today we brought to convert for a camper.

Nice cars and good deals offered. Still shopping at present but shortlisted to this place as best dealership visit so far on our hunt for the ideal family wagon for our small family.

Impressive dealership and one of the best dealer visit and experience ive had here. Me and my partner came accross Car Firm when we went to see a car at another nearish dealer but that vehicle turned out to be no good. We called Car Firm on a short notice and they accomodated for our visit. We arrived at the dealership and immediately felt relaxed by the well mannered staff, all dressed smart, clean ac’d offices with clean rest room facility also offered us hot or cold drink. The sales manager Adam was fantastic and assisted us throughout the viewing along with Saf a senior sales exec. The journey from the initial arrival to completing the purchase and driving our new used car away was just fantastic.

Do not buy from this company, my husband bought a car 2 weeks ago, drove it of the forecourt at 11am returned it 12.30 requested refund and refused. The sales manager was a rude bully. There was a serious issue with the gearbox, that’s was only noticed when getting up to 70 miles an hour. He was purposely taken on a test drive round windy country roads. We hand delivered a letter requesting a refund the next day. We also sent a letter recorded delivery which was signed for requesting a response in 14 days, called today and was told had email official request. £5000 is a lot of money to us, my husband is left with no car, no money and as he is a contractor does not earn unless he goes to work.This company is been reported to the trading standards and BBC Watchdog. 😤😤😤