Quality Car In The True Sense
Had my car a year now and sailed through MOT and Service . Truly trouble free motoring since purchase .

11 months ago
Took delivery of my 2019 ford ranger yesterday, delivery man was great he called and let me know what time he will be arriving. took my truck off the loader, showed me the features, went through the p... See more
11 months ago
i started on my own as a handyman and needed my first van to work with. went to their showroom to have a look at some options. sat down with Layton and spent 15 minutes comparing vans until we found t... See more
11 months ago
i was recommend by a friend who bought his new work van from here. jason showed me around the van and took me on a test drive. van came with full history and inspection report and with the 3 years war... See more
11 months ago
On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM. At the time of purchasing the vehicle I also purchased the premium warranty service through AUTOGUARD WARRANTIES. The next da... See more
Had my car a year now and sailed through MOT and Service . Truly trouble free motoring since purchase .
Bought a 2019 fiesta here for my company, the car was as advertised and had full main dealer service history with all health checks etc. Good customer service and professionalism
Bought a BMW m4 about 2 weeks ago, car was great and exactly what I was after. It was priced good, warranty was much cheaper than I expected too
Paid a “refundable deposit”, viewed car on 27 March, not as described so decided not to buy. Still waiting for refund of deposit, numerous attempts at contact to no avail. When I suggested this was tantamount to theft and I was considering contacting the police, the guy said “ ok, do it” so on we go…..
Had a great experience at car firm buying my new car last week. It’s lovely, and am so happy with it and the service.
Financed a car through a broker. They paid the funds directly to car firm and then car firm contacted us to arrange collection. Everything was done very well and car firm handled my request to get a rear tow bar fitted at my expense. The car is perfect as described to myself and my husband and the help provided by the staff was on point. Now enjoying our Range Rover and hoping to get our caravan out this weekend.
Started off an amazing experience with car firm. Swift responses and easy enough viewing etc. However it went downhill very quickly. 1- Before sale I requested whether the vehicle had any faults or upcoming services that may need to be carried out. I was told no the car was all emasculate and fine. On delivery snd starting the car the car had dangerously low levels of oil which then required me to get the oil changed. Secondly, once paying for the car and agreeing on a sale I was told the dealership would register the car in my name and confirm the sale online (like any normal dealership) however on the day before the delivery I was then told that they were unable to do that as the V5 was never given to them. (Buying a vehicle without a v5 is very risky and an honest dealership would tell you this before a sale). Therefore I was and am still unable to tax and register the car in my name let alone drive it and am still individually trying to register and tax the car on my own.
Good options to reserve a car on their website, walk around and virtual test drive videos helped massively to make a decision. Delivery was also reasonably priced
Bought my car back in may, I’ve had problem after problem with it, just to add to this I recently had to MOT the car and it’s cost me over £1500 as the exhaust was messed around with. When I bought the car I was advised to get warranty which I went through with and bought for around £450. When I tried to claim on this I got told i can’t as I haven’t serviced my car which I was never told about been taking the warranty out so i paid £450 for nothing and am having to pay even more to sort out all the problems just so I can drive a normal working car.
Saw a vehicle i was interested on the website, clicked on reserve the vehicle for 7 days paid the deposit. Highly recommend this option when arrived was happy with the vehicle and paid the remainder of balance upon viewing. Hassle free car dealership
Got a good finance rate, professional staff and good level of warranty cover
Excellent service provided by Sham, kept me updated while the vehicle came on to the forecourt. Happy with the service provided from start to finish. Also took Sham up on his offer for the extended warranty which i highly recommend. :)
Helpful staff and some very very nice cars, they have so many cars it was hard to choose the perfect one. I had the opportunity to test drive 3 cars and decided to go with one
Excellent company, highly recommended
It's been a very pleasent, easy and quick transaction. Arranged everything with my finance company and they spoke to car firm on my behalf. Had everything sorted out in a day and I colldcted the car the next day. Excellent service
Had my new fiat 500 delivered and they collected my old one at the same time. The new car is in lovely condition and the salesman been helpful and polite
These guys were very good and quick with finance. Sorted everything out for me on the day, payments were within my budget and when I went to see the car it was immaculate and ready to drive away. Aftercare was also brilliant, the fact that they call up to make sure everything is ok and I'm happy with the car. I will definitely be going back next month to get my paint protection done
Had my new car delivered yesterday. Everything went smoothly, the guys were professional and friendly. Gave me all the information I needed prior to making the purchase and have kept me updated the entire time
Purchased a car on the 30th october which was advertised with full service history. Traveled 3 hr to get there to pick the car up which after looking was not full service history, is was all so missing all the manuals and owners pack (the car was £30k) after bringing the car home i also realised the rear parcel self was missing from the boot. After trying to send emails and ringing up every other day, they where not interested in trying to sort this issue out and fobbing me off. The Car was nice but very poor aftercare once they have your money!
Very professional approach to used car sales. Fully pressure free and they take all your questions and get back to you with all the answers. I was given so much information about the cars history and maintenance I felt very confident when buying.
Based on analysis of 68 reviews rated 1-2 stars for Car Firm
“After a 2-year process through small claims court We won our case and got the full refund for the repairs and court cost”
“On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM”
“On 29th June 2023 I purchased a Land Rover Discovery Sport from CAR FIRM”
“This is one of the most disgraceful companies I have ever encountered in the UK motor trade”
“fake reviews on google”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Car Firm is a dedicated review platform that enables consumers to share their experiences and opinions regarding automotive services and products. By providing a space for customer feedback, the company aims to enhance transparency and trust within the automotive industry. Users can post reviews about various car-related services, including dealerships, repairs, and vehicle purchases, helping prospective buyers make informed decisions. The primary audience for Car Firm includes individual consumers seeking reliable information about automotive services as well as businesses looking to improve their customer engagement through feedback. By facilitating honest reviews, the company supports both consumers and businesses in navigating the complexities of the automotive market, ultimately fostering a more trustworthy environment for all stakeholders involved.
Car Firm receives a mix of feedback from customers, highlighting both commendable service and significant concerns. Many reviewers praise the staff for their helpfulness and professionalism, noting positive experiences during vehicle delivery and test drives. Customers appreciate the thorough explanations of vehicle features and warranty coverage, which contribute to a sense of trust. However, a substantial number of reviews express frustration with the company's reliability, citing issues such as undelivered vehicles and poor customer service after purchase. Complaints about faulty vehicles and difficulties in obtaining refunds for deposits are prevalent, leading some to label the company as dishonest.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.