Car Firm Reviews

After the purchase of my Audi A3 Saloon I later found out that the radiator had a hole in it and would leak coolant and after taking it for an MOT I found out that several of the safety features including airbags and seat belts were faulty so I was sold a car that had major safety issues that could’ve cause serious injury to myself or a passenger, none of these faults were mentioned to me prior to purchase, I didn’t get a warranty with the car but I did ask for a full refund within 30 days of purchase which is my right as a customer, they refused this and have not responded to my emails, I have since sold the car at a loss to someone who can afford to get the issues repaired, 1 star is being generous.

Got my new van from here and been great from start to end. Adam was great help sorting out my finance, he kept me well informed including guiding me through signing my financial documents. Would highly recommend using this dealership

My experience with Carfirm has been nothing short of a nightmare. I purchased a Ford Transit Connect (RV17 AZB) from them on August 15, 2024, only to have it break down within hours due to severe faults that rendered it completely unfit for purpose. After returning the car on August 20, 2024, I have been left in financial and emotional turmoil with zero updates from the company and unable to get to work as an air conditioning engineer. The vehicle I purchased developed an engine management issue, and would only allow me to drive at slow speeds which became dangerous. The vehicle’s service history indicates a reconditioned engine from a salvage merchant, further casting doubt on the vehicle’s integrity. Under the Consumer Rights Act 2015, I am not obligated to accept further testing or remedial actions for the vehicle. Despite this, Carfirm has ignored my numerous attempts to contact them and resolve this issue. The lack of response from both the finance team, and the company management is unacceptable and has only increased the strain on my mental health and financial situation. As well as selling sub standard and problematic vehicles, Carfirm are also conducting unethical online practices. I have gathered evidence suggesting that Carfirm has been involved in posting fraudulent Google reviews, which not only mislead potential customers but also damage consumer trust.. I demanded a full refund of £9,478.80, which I expected to be processed by close of business on August 22, 2024. Carfirm have failed to meet this deadline, and have not contacted me to provide an update. I will escalate the complaint to the Financial Conduct Authority (FCA), report the issue to Watchdog, and pursue legal action to enforce my statutory rights. The total disregard for customer service, coupled with fraudulent review practices, makes Carfirm a company to avoid. Their actions have not only led to financial loss but also caused unnecessary distress. Do not waste your time or money with this disreputable business. I am still yet to hear from them as of 23rd August 2024.

Really fantastic service provided and I am very pleased with my purchase. The team were very supportive and guided me through the entire process. I absolutely love my Audi, it’s a great drive. I couldn’t thank the team enough. Thank you Adam and to your team! I wouldn’t hesitate to return for a future purchase. 😊👍🏽

I Bought a BMW 318i From Car firm a little over a year ago, however after just 3 days of ownership it developed severe engine problems. I tried to return the car to them and requested a refund 6 times within the first 30 days of ownership both in person and via emails. They failed to accept the return of the car and I had to begin the long process of taking them to small claims court over it to get my money back.I won the case and was shortly transferred over all of the money by an apologetic manager/partner of the car firm something that should have happened when i first requested a refund. AVOID THIS PLACE! I also belive that they are using false reveiws to push down bad ones

Good dealings with this company. Van was spot on when delivered. Kept me updated all the way through. Send me pro forma prior to payment ensuring all details were kept and gave me the confidence i needed to complete my purchase.

fantastic service really happy with my purchase of my vw crafter ollie and the sales team did a great job from start to finish

This company stocks a lot of commercials, the staff are really friendly. A very good place to buy from

Really knowledgeable and friendly staff. Just bought a Berlingo from these guys as setting up as self employed electrician. I would definitely use these lot again in the future.

My review has been removed because they said it was fake so I am doing it again I bought a van it was delivered on 13th of June I taxed and insured the van on Saturday 15 June I used it on 16th and it broke down and told me to get a local garage to be assessed only the garage has not been paid for the recovery or the assessment but car firm just keep fibbing me off it is still in the garage waiting to be repaired so I rejected the van and gave them till 12 July for a full refund and they can collect the van from the garage it is now the 12th and I have not had a refund or any communication so if you want to bye from them do so at your own risk the law states they have to give you 6 months warranty on the van but not if you are car firm Ollie sham and 2 Adam’s one of them the manager they all lied and do nothing

Update 1 year later: Just wanted to update now I've been driving the van for over a year. No issues at all. Van has gone through dealer health check twice, and MOT, and I've not had any problems other than the washer pump needing to be replaced. I bought a van from Car Firm at the beginning of June. I was extremely nervous of using them as the reviews are generally bad and the good ones seem fake, but there aren't many options for the particular van I wanted, and Car Firm happened to have two available that I wanted to see, as well as another one at a company who weren't too far away, so I decided it was worth at least looking. The salesman (Olly?) was really decent from the start, not pushy, gave lots of advice and answered all our questions. I did raise the issue of the poor reviews with him, and he seemed pretty honest about acknowledging the issues they'd had. He pointed out some issues with the types of van, what to look for etc and was genuinely really helpful. After viewing a few other vans locally, I did decide to buy through Car Firm. There were no issues with paperwork etc, everything was provided to me, V5 was with me in a few days. I've been driving the van every day for a month and had no issues, other than a known fault with the bonnet latch which I've got scheduled for replacement. So all in all, I am happy with the service and obviously the vehicle

Beware of this dealer and don't ignore the bad reviews as I did. I have an open County Court Judgement claim against this company. I advise anyone here to follow them on companies house and object to any attempt to liquidate. They misled me in their advert and in our dealings and now I face a long drawn out process to get my money back. And I will get it back. Steer clear.

Bought a little run around from these guys, great bunch of blokes to deal with. As well as the whole event being straightforward and easy the car is still running sweet as a nut!

What bunch of crooks,we are now involving the Police and Trading Standards as Car firm forged our signature on a sales invoice, we bought a Kuga more than 6 months ago, all the warning lights came on in the car and made it completely undrivable within 12 hours of getting it and we still trying to sort out a refund and even got the Credit Card co involved,. Car Firm not interested at all. Stay well away, as we are now going to court!!

Go with someone else. The car we bought from them had issues from day it was delivered. They said they would put these right but I spent forever chasing them to remedy the problems. Then the car broke down and they would not honor the warranty. Ended up in small claims as they would not communicate to come to any kind of agreement. Small claims took over a year, they tried to wriggle out of any holes they could find but eventually had our day in court and got the refund. Very painful experience though. Find another dealer

I bought a van on the specific agreement that they would fix all DPF/Exhaust issues and it had a new MOT, which I wrote in the Contract. When it was delivered, I sent it to my garage who found 4 faults relating to this, and 2 areas where they couldn't get readings - they were suspicious that the vehicle had been "remapped' to prevent this showing problems. They said it also blow out grey smoke when started. In addition, they said they ran an MOT test and they would have failed it, a d highlighted various advisories. I emailed to advise that I was not satisfied and that I wanted a full refund, as allowable under my 14 day right to cancel. They did not reply, and refused to let me have the number of the boss, or th After Sales team who are supposedly dealing with this. I phoned 4 times and each time they said they would call back but didn't. Their behaviour appears very dodgy.

Put a 100 pound reserve down on a van that they did not actually have and i am still waiting to get it back after a month and many phone calls.

Worst experience ever , not even for free I wouldn’t have another car from this dealer, avoid and take your money somewhere else

Vehicle was purchased in August 2021. Day after delivery Engine/Emissions light illuminated. Multiple faults discovered by an independent garage who had an Audi Master Technician working for them at the time. Car Firms business manager/directors wanted to repair the faults for cheaper than what was quoted by the independent garage (and subsequent quotes from other independent Audi specialist garages etc.), rather than take the vehicle back and give me a full refund as per my rights under the Consumer Rights Act 2015. (Check multiple other 1 star reviews for similar stories.) Legal action was taken. The whole ordeal was ongoing for 29 months. Settled out of court in December 2023. Hearing went ahead anyway. Settlement agreement upheld. The vehicle itself was sat idle for 2 years. The vehicle was started/run in August 2023. It was started again in December 2023 and in January 2024 where it was driven onto a recovery vehicle. The vehicle was not MOT'd or serviced at any time between 6th August 2021 and 16th January 2024. It might be worth taking a code reader with you and a mechanic to inspect the vehicle fully if you intend to purchase it.

Great variety of motors, with a excellent team of staff on hand to help and assist. Always happy to go above and beyond. Would definitely recommend. Adil a top guy with plenty of experience, knowledge and expertise!