I bought 3 parts but only 2 parts were…
I bought 3 parts but only 2 parts were delivered. I’m asking for refund I have emailed them 5 times but no reply.
2.8
Average
74 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Car Parts has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Trustwortha company
As regards my order and delivery I can't complain. Everything worked out fine. Item (a wire connection for headlight of my VW Touareg) was original and worked perfectly. Delivery arrived even one day earlier than announced, although over easter holidays. Price was fair. Only delivery costs together with customs charges which where not mentioned before increased the total amount considerably. Therefore one star less. But nevertheless recommendable and trustworthy.
Please note they are based in Germany…
Please note they are based in Germany not in Ireland. This creates a lot of problems.
Was not expecting a good outcome after…
Was not expecting a good outcome after I read these reviews. I paid a ridiculous shipping price and it took a week to arrive,but my order was perfect. Not giving 5 stars because when you pay that much for shipping, you should get it sooner.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
car-parts.ie
All reviews
74 total • Write a review
Showing 41 - 50 of 70 reviews
pg
Terrible experience
Terrible experience, ordered and paid for on the first of the month, 25 days later, no update except a reference to it being completed, avoid this company at all costs,, or be sure your bank will reverse payment in case of failure.
Date of experience: August 26, 2021
H
Hans
US
I recently bought a car part from this…
After 2 months the issue was resolved by autodoc.co.uk when they to ok over the issue from car-parts.ie and they have saved the order amount into my deposit account. I hope that car-parts.ie will learn from this experience how to deal with customers in the future. Big thank you to AutoDoc.co.uk for stepping up to the responsibility. I recently bought a car part from this online company and after providing their search engine with my car data, they offered car parts from the European Continent, which has a different configuration. I wasn't made aware of this and of course the part does not fit my right-hand steering car. I informed car-parts.ie that the part was faulty and a return procedure was started, but the stopped and I was informed that the warranty section had denied my claim of a refund. I am disgusted with the way they treat customers and deny their right for a refund. That is not a fair business acumen and I am looking now into various options to claim my rights as a customer. I urge you NOT to buy any products from car-parts.ie as they take your money send you wrong parts and then reject any form of complaint. This borders on fraudulent intent...
Date of experience: July 28, 2021
LG
Alternator from "thestartermotoralternatorco.ltd"
I ordered via Ebay a reconditioned alternator for my Volvo V70 from "thestartermotoralternatorco.ltd" To make sure I ordered the right part I contacted the company. Not only they assured me it was the right part but they also mentioned about the comprehensive work done to recondition alternator. I was impressed by what I received, the competitive price and how efficiently the order was processed
Date of experience: May 24, 2021
Ft
When it came to refund after cancelling…
When it came to refund after cancelling two orders within hours of order as seemed to be the wrong part the process went smoothly although, having read the reviews of the parent Autodoc.de on various European websites I expected problems, I had none. That said I gave them no chance to prevaricate as I know how things should go. Suggest you make sure you follow the steps they recommend on the website but be aware that auto-doc.ie does not work and use the car-parts.ie email address if you require a refund if you ordered from Ireland as I did.
Date of experience: May 11, 2021
GS
Gordon S
US
Very slow processing time. Poor customer support.
Very slow processing time. No contact number and generic 24 response from webpage / email. Placed order on 05/03/21 from items in stock. Contacted numerous times to query delivery and was told the items had despatched although the GLS website stated that they were booked in 09/03/21 but not handed over. Order dispatched 16/03/21. Processing time 8 working days for stock items is nothing to be proud of.
Date of experience: March 16, 2021
LN
Dont mind the bad reviews!
I read all the bad reviews, however this website was at least twice cheaper then any others in Ireland. I ordered 250EUR worth of parts. It took them more then a week to arrive since they are shipped from Germany, and I got everything and well packed! It is no wonder they dont deal with returns since car parts are heavy thus expensive to ship to Germany. Any ways, I saved more then 250 EUR buying from this site.
Date of experience: February 23, 2021
WA
Very very Bad company may be Fraudulent…
Very very Bad company may be Fraudulent untill they received Money they were replying emails quickly once they received money more then a month gone keep emails them no response not supplying the items neither refund my money now taking action through bank for refund not worth it avoid them
Date of experience: December 20, 2020
DM
TOOK OVER A MONTH TO ARRIVE ....NO…
TOOK OVER A MONTH TO ARRIVE ....NO CUSTOMER SERVICE ....NO PHONE NUMBER TAKE MY ADVICE DONT be bothered !!!! IF THERE IS A MISTAKE OR IT GET LOST YOUR MONEY IS GONE I SENT 10 EMAILS AND IN THE END THE EMAILS BOUNCED BACK SEEMS LIKE THEY BLOCKED ME !!!! AVOID THEM NOT Worth THE FEW EURO YOU SAVE !!!NOT WORTH THE WAIT AND ZERO COMMUNICATION
Date of experience: September 10, 2020
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.