I bought 3 parts but only 2 parts were…
I bought 3 parts but only 2 parts were delivered. I’m asking for refund I have emailed them 5 times but no reply.
2.8
Average
74 reviews
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Review summary
Car Parts has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Trustwortha company
As regards my order and delivery I can't complain. Everything worked out fine. Item (a wire connection for headlight of my VW Touareg) was original and worked perfectly. Delivery arrived even one day earlier than announced, although over easter holidays. Price was fair. Only delivery costs together with customs charges which where not mentioned before increased the total amount considerably. Therefore one star less. But nevertheless recommendable and trustworthy.
Please note they are based in Germany…
Please note they are based in Germany not in Ireland. This creates a lot of problems.
Was not expecting a good outcome after…
Was not expecting a good outcome after I read these reviews. I paid a ridiculous shipping price and it took a week to arrive,but my order was perfect. Not giving 5 stars because when you pay that much for shipping, you should get it sooner.
Company details
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Website
car-parts.ie
All reviews
74 total • Write a review
Showing 1 - 10 of 70 reviews
PF
Please judge this yourself:
Please judge this yourself: A friend asked me to order a car part for him. He has heard of computers but has never seen one. He is a farmer type person. So I found the part on car-parts.ie alias autodoc. The price was okay but, for some undisclosed and some unfathomable reason the delivery charges are the highest in Europe!! Despite this I ordered the part. This is one of those sites where you have to open an account. I hate that. Realy. So I gave my friends address and an old email account of mine that I had not used for a while. Unfortunately, I misspelled it. After completing the sale I realised my error and mailed the seller, via the contact us link on car-parts site. and got this reply: IDear customer, We hope you are well. We'd love to help you change your email address on your account. To do this, could you provide us with the order number and the correct email address, please? Also, you can change your email address by logging into your AUTODOC account and going to Settings. If you have any further questions, do not hesitate to contact us. Wishing you a great day. Sincerely, The AUTODOC Team. wrote: email was incorrect. have corrected email on this form. I replied as below. > email was incorrect. I have corrected email on this form. Given that they had used the corrected email and thus, I had received it, I assumed it was done. Eh no. Nothing nada. So I sent this: Reader please note: for somewhat obvious reasons I have removed some data and replaced it with the word omitted. Please be advised that, on purchasing order ref:omitted I miss typed the email address as omitted. The correct email is this one, the one you sent this note to. the correct email is: omitted I do not recollect what password I used and I cannot check the progress, of this order, as your note suggests, via your net site. I made this purchase on behalf a a neighbor called omitted and it is his name on the delivery address. Kindly advise the status of the delivery please. Peter I got this: Hi Peter! Thank you for contacting our customer support. We would like to inform you that due to the GDPR law, we can not provide information to third parties. Inform the owner of the order to contact us by phone. If you have any other questions, please contact us. We wish you a nice day and all the best. Just to recap a moment here. I made the purchase online. I paid for the item online. I am the customer. It does not matter if I am sending to an address other than mine. And by the way they have no telephone number listed on their site. The result of this crap is I have been told, I assume by some brainless automated system, that I cannot be informed of the status of my order or when it may or may not be delivered as it breaks GDPR law. Incidentally it does not. This organization is either owned by fools or just employs them. I tried contacting them again and got the same auto reply. Incorrectly making the false claim that. one: I am not the customer. Two: that the delivery date is protected by GDPR restrictions. My best advice. If you possibly can, buy someplace else. At the time of writing this I have not heard anything further. As, this site is for truth telling. The day after writing I was sent a tracking number.
Date of experience: June 30, 2024
D
Damo
US
AVOID,AVOID AVOID
Do NOT use this company,the company behind this website is Autodoc. You will most likely be sent wrong,defective or cheaper alternative to what you ordered. Customer service is non existent and a refund process is an absolute nightmare and YOU have to pay for return shipping even it's their fault. Also please note they are based in Germany not in Ireland
Date of experience: April 6, 2024
ID
Ili Dim
US
IF I CAN I GONNA GIVE THEM MENUS STARS!
IF I CAN I GONNA GIVE THEM MENUS STARS! I BOUGHT COFFEE MACHINE WHICH IS DEFECTIVE AND THEY DON'T WANT TO DO REFUND! IT'S JUST DIDN'T heats up THE WATER! RUBBISH! GOOD PEOPLE..DON'T BUY FROM THIS SELLER..IT IS FRAUD!
Date of experience: February 9, 2024
AR
Stay away from them
Ordered a sensor , chose exactly which one and the brand that i need (was marked as in stock) The cowboys sent me a different branded sensor ( a cheaper than the one i ordered) without me asking if i need the alternative) and the cowboys charged me for the more expensive one which i ordered originally . Stay away from them, look for a honest client oriented and reliable distributor. Should have red the reviews before ordering from them. Unexpectedly terrible service by the Germans.
Date of experience: February 7, 2024
MF
Am very much disappointed of Berlin…
Good job finally done
Date of experience: February 4, 2024
BO
Brian OC
US
Good service
As others have said, same company as autodoc, and yes shipping is slow and expensive to Ireland. However I was able to source all parts required for a full brake system rebuild on a 43 yr old landcruiser, where all of the usual suspects did not have the parts required. It would have been an easy order to get wrong, but everything ordered arrived and fitted the vehicle, very happy with the service.
Date of experience: January 11, 2024
A
Antonio
US
If you paid for good part brand you get…
If you paid for good part brand you get it replaced with cheaper btand. No refund of price difference. Dont return items at your postage expenses, becaude you dont get any refund. Never again to do business with carparts.ie. / Autodoc.ie / Winparts.ie The same company. Negative.
Date of experience: September 1, 2023
IA
Keeping me on top of parts did order…
Keeping me on top of parts did order and would increase my earnings with new pod needed Exelantie
Date of experience: July 13, 2023
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