I bought 3 parts but only 2 parts were…
I bought 3 parts but only 2 parts were delivered. I’m asking for refund I have emailed them 5 times but no reply.
2.8
Average
74 reviews
5-star
4-star
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💬Hasn't replied to negative reviews
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Review summary
Car Parts has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Trustwortha company
As regards my order and delivery I can't complain. Everything worked out fine. Item (a wire connection for headlight of my VW Touareg) was original and worked perfectly. Delivery arrived even one day earlier than announced, although over easter holidays. Price was fair. Only delivery costs together with customs charges which where not mentioned before increased the total amount considerably. Therefore one star less. But nevertheless recommendable and trustworthy.
Please note they are based in Germany…
Please note they are based in Germany not in Ireland. This creates a lot of problems.
Was not expecting a good outcome after…
Was not expecting a good outcome after I read these reviews. I paid a ridiculous shipping price and it took a week to arrive,but my order was perfect. Not giving 5 stars because when you pay that much for shipping, you should get it sooner.
Company details
Information provided by various external sources
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Contact info
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Website
car-parts.ie
All reviews
74 total • Write a review
Showing 31 - 40 of 70 reviews
IS
Service is brilliant special thanks to…
Service is brilliant special thanks to Tim and Mark for shorting my order del service second to none
Date of experience: May 9, 2022
MS
Quality OEM parts!
If you're not in a rush for parts and know exactly what's needed, then I highly recommend car parts.ie. Shipping took a few weeks (from Germany) but I realised that from past reviews, I am very happy with OEM parts received as I saved well over €100. I will definitely shop here again for future parts. Thank you.
Date of experience: May 4, 2022
RB
Worst costumer and delivery services i have came across
They should provide delivery information, in my case no tracking number waiting for parts for more than 3 weeks and not a great effort from car-parts.ie team so explain themselves same bs each email sorry for inconvience on repeat like a broken record. Would not advise to a friend maybe if i did not like them and wanted to waste their time i would tell them to shop with car-parts.ie they're a joke! Avoid at all costs.
Date of experience: May 3, 2022
C
C.G.K.
US
Incorrect part sent for my BMW
Incorrect part sent for my BMW f30 even though it claims the part is suitable for my car on their website, now they wont except returns and offer only a 3% voucher by way of compensation. I found their customer service a complete waste of time and energy, please beware and best avoid.
Date of experience: April 27, 2022
JD
I am very happy with the prices
I placed order on Sunday March 20th. (free delivery). Tracking worked until the parcel reached Dublin on March 25th. No update on tracking for 5 days. I emailed the company last Thursday and they replied on Friday that it would be delivered in 2 to 3 days. An Post delivered today. It was stuck in the An Post system for a week. It is clear on the company's website that they are based in Germany.
Date of experience: April 4, 2022
G
Gerry
US
Good so far, pity about shipping costs.
I've ordered a few times now from car-parts.ie and generally all has been good, with an issue with one order quickly resolved. The one downside is the high shipping costs to Ireland, which seems to be one of the highest for all the EU countries they ship to. Even the UK, now outside the EU and the paperwork that brings, is 1/3 of the cost of shipping to Ireland. This makes Car-Part uneconomical for ordes totalling less than €130.
Date of experience: March 6, 2022
UB
Ugis B
US
Bmw F10 engine mount. Never ever again.
Ordered BMW F10 engine mounts. I've the ones with vacuum control. They sent me regular ones with no any notice. When I wrote an email why my parts are wrong? They replied that those were out of stock, so they sent the regular ones. experts of them okeyed that regular ones will fit my car, and technical characteristics are the same. Flik me! Maybe next tome I'll swap my air suspension with the regural one, because why not, it fits, right? Joke, nothing else.
Date of experience: January 23, 2022
TL
Very slow delivery
Very slow delivery. Took 9 days for the part I ordered to arrive. I would not recommend this company.
Date of experience: September 16, 2021
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