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When it came to refund after cancelling…
When it came to refund after cancelling two orders within hours of order as seemed to be the wrong part the process went smoothly although, having read the reviews of the parent Autodoc.de on various European websites I expected problems, I had none. That said I gave them no chance to prevaricate as I know how things should go. Suggest you make sure you follow the steps they recommend on the website but be aware that auto-doc.ie does not work and use the car-parts.ie email address if you require a refund if you ordered from Ireland as I did.