9 months ago
We stayed in a nice hotel, food wasn't great but we managed. Trips were really good and we had 2 lovely drivers x
9 months ago
Went on the Folkestone, Bruges & Canterbury trip. First there was a mix up of the drivers which eventually got sorted, the stops were very good al though only one at Gretna Green on the way down. The... See more
9 months ago
Not getting a full refund, that is stealing. Nothing else but " STEALING ".
9 months ago
I disliked that I have booked three holidays, paid fully for two and had my seat changed for the August holiday. Surely booking well in advance, which I have to do for a single room, ensures me the s... See more
I've only given 4 stars as yet due to not actually going on the trips that we have booked but my experience on booking with Caledonian online was so easy to do there is a great selection of different kinds of holidays can't wait to go on our weekend breaks in September and October
To be honest my holiday toEastbourne was a little disappointing due to the Cavendish hotel my was like a back street bedsit my daughter had 4 different rooms 1st room heating was on and couldn't be turned off 2nd room she was moved due to fire alarm not working 3rd room there was no window 4th room was perfect the travel with Caledonian was perfect nice polite driver although this has not put me off whenever we book the staff are always helpful and do there best to accommodate .
Excellent customer service. Friendly helpful staff who made our experience enjoyable. Our experience was all we could have hoped for. We booked on Sunday 27th July 25. Thank you so much. We are now looking forward to our holiday in Bournemouth with Caledonian. The staff member who dealt with us was excellent I'm afraid I can't remember her name but she was a pleasure to deal with. Irene McInnes
Full details of itinerary with additional trips Great to raise the spirits a good taster of what’s to come
I would have given five stars, however, the toilet on the coach became unusable soon after the departure from Hull! The coach driver informed those on the tour coach that there appeared to be a likely faulty water supply connection to the toilet and the basin and although he was apologetic it meant that passengers had to wait one hour plus for suitable services/comfort break several miles away! This proved very difficult for me personally because I suffered a serious bout of travel sickness but fortunately had a leak proof, sealable, travel sickness vomit bag with me to use and was able to use this having felt this pending episode of sickness momentarily before it happened. Despite having avoided the discomfort and embarrassment of vomiting without a sickness bag, I had wait for the coach driver to stop for a comfort break to dispose of this appropriately - a marred day that really should have been most enjoyable!
Everything from start to dropping off! Been on several now and enjoyed the cities, seasides, towns and markets, as I often travel alone I have found the person next to me has been good company on the journey
Just an easy booking and info process
Young person was very helpful and explained everything to me
It makes my day Special when I grab ANOTHER GREAT TRIP away with this great firm! At the minute,I have just over a dozen booked! The clever £20 deposit,was a clever way to tide me to ‘keep looking’!
Booked on line x the call handler was very polite helpful x made the process very easy 100% would recommend Caledonian
The coach was really comfortable which helped with the long journey. We stayed in the Britannia hampstead in London. While the rooms were clean, the food was horrendous. Would use as a base and eat elsewhere.
Nice gentleman on the phone.
It was very easy to book and the call handler was polite and helpful
Prompt pickups. Safe and smooth drive. There when he said he would be
Love Caledonian holidays, no hassle, good value breaks, easy to book
Fast efficient service with great prices as always
made a booking great sorted Straightaway very friendly and
We had a fantastic journey and excellent driver had us all laughing from start and very helpful 😀
Great drivers great locations great trips great customer service and good value for money
Great holidays, good hotels and excellent excursions.
Based on analysis of 25 reviews rated 1-2 stars for Caledonian Travel
“Shocking trip Mystery , was told that it was a new route”
“I think the matter was raised within their customer service team, stating my email address within the email (although...”
“When l complained about Blackpool & Chester zoo they agreed with me but never got any compensation after paying for n...”
“They'd sent their response to my complaint to my original travelling companion, and included that person's email addr...”
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Caledonian Travel is a travel company that specializes in providing a range of holiday packages and travel services to customers seeking leisure experiences. The company offers a variety of travel options, including coach holidays, city breaks, and hotel accommodations, catering to both individuals and groups. With a focus on customer satisfaction, Caledonian Travel aims to deliver memorable travel experiences through well-organized itineraries and a commitment to service excellence. Targeting a diverse clientele, Caledonian Travel serves travelers looking for convenient and enjoyable ways to explore various destinations. The company emphasizes accessibility and affordability, making it suitable for families, couples, and solo travelers alike. Through its website, www.caledoniantravel.com, customers can easily browse and book their desired travel packages, enhancing the overall booking experience.
Caledonian Travel receives high praise from many customers, with an impressive average rating of 4.5 out of 5. Reviewers frequently highlight the ease of booking and the quality of the drivers, noting their friendliness and helpfulness, particularly towards those with disabilities. Many express satisfaction with the trips and excursions, describing them as well-organized and enjoyable. However, some customers voice concerns regarding hotel accommodations, particularly for those with mobility issues, citing inadequate facilities. There are also complaints about refund processes and seat changes that have caused frustration. Despite these criticisms, the overall sentiment remains positive, with a significant majority of travelers appreciating the value for money and the quality of service provided.
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