A simple and quick booking process
A simple and quick booking process

9 months ago
We stayed in a nice hotel, food wasn't great but we managed. Trips were really good and we had 2 lovely drivers x
9 months ago
Went on the Folkestone, Bruges & Canterbury trip. First there was a mix up of the drivers which eventually got sorted, the stops were very good al though only one at Gretna Green on the way down. The... See more
9 months ago
Not getting a full refund, that is stealing. Nothing else but " STEALING ".
9 months ago
I disliked that I have booked three holidays, paid fully for two and had my seat changed for the August holiday. Surely booking well in advance, which I have to do for a single room, ensures me the s... See more
A simple and quick booking process
My friend booked this for us and she managed to get the 10% discount for us. So grateful,she said it was really easy to book online
Very helpful lady on phone got booked in minutes
We enjoyed this trip the driver got us there and back as quickly as he could we had 2 hours to look around Bowness before getting back on the coach and taken to the steam 🚂 train which was a lovely journey and then we picked the others up.
Staff so helpful and informative
Hotel is in a great location. Room comfortable and good size. Meals fine. Entertainment good. Staff friendly and helpful
internet and the agent who answered ma on the phone we're 1st class
Loved all the places we visited on our Cotswolds trip with Caledonian! Our driver Ken was excellent, perfect itinerary, the weather possibly too hot, hotel was fine and food good.
Very professional
Kirsty was so helpful
Very comfortable coach apart from the heat but it is summer, great driver, kept well informed on the way there and back, very pleasant trip, love a day trip, will def be booking again, amazing customer service from Kirsty aswel when I rang up to add another seat
Very good customer service. Pleasant, efficient & knew their product.
Friendly company from office staff to bus drivers.Reliable
Really good this time keeping it a mystery, all my guesses were wrong lol, nice hotel Milford Hotel nr Leeds nice food, lovely big room:) Harrogate, Skipton and York, just the weather was terrible and we were all soaked but great mystery tour! Thanks
The bus travel was great, bus the hotel (Scarisbrick) wasn't. The bedroom was noisy because of an adjacent disco. The food was mediocre with a poor selection of sweets. Ie sponge cake and cream. We asked for coffee in the bar on the second night but the bartender couldn't be bothered
Great deals...and not silly prices for solo travellers.
For a start the bus driver made the long journey bearable. He was just so helpful and pleasant. I had a great signal room with a great view. Everybody in the hotels are always professional and nice. The breakfast is delicious. It is just brilliant for the price
Day trips to whitby was excellent . Only downside was the driver and her husband allowed a group of women on the coach to drink alcohol . He even said to them if your drinking alcohol can you keep the noise down ! They started drinking as soon as they got on the coach at 7.30am in newcastle . The toilet was disgusting too.
The coach ride was quicker only stop once the only thing was the coach was half hour late at Leeds last pick up The driver never check where people was sitting someone was in are seats.
back from the 'Pendle Witches and the Beautiful Lakes', we stopped at Gretna for an hour then Keswick for an hour, then only got 1 hour 30 minutes in Bowness on Windemere, had just enough time to go on the shorter cruise and nothing else. Got to the hotel, rooms were basic but clean, dinner was a set menu and was disgusting, myself and my daughters only ate bread rolls, there were no shops in the surrounding area. Had a rubbish sleep as the bed was very uncomfortable. The second day was the Pendle Witches 'tour' this consisted of a guide coming on the bus and talking for 1 hour 30 minutes about Burnley and the area with about 20 minutes being about the witches while being driven around. We weren't taken to the heritage centre or allowed off the bus to explore, we were extremely disappointed as this was to be the highlight of the trip. We were then taken to Oswaldtwistle Mills for 2 hours 30 minutes. The whole day was extremely boring, the only saving grace was that the other passengers were lovely and friendly, also can't fault the driver, he was great and only going were he was told.
Based on analysis of 25 reviews rated 1-2 stars for Caledonian Travel
“Shocking trip Mystery , was told that it was a new route”
“I think the matter was raised within their customer service team, stating my email address within the email (although...”
“When l complained about Blackpool & Chester zoo they agreed with me but never got any compensation after paying for n...”
“They'd sent their response to my complaint to my original travelling companion, and included that person's email addr...”
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Caledonian Travel is a travel company that specializes in providing a range of holiday packages and travel services to customers seeking leisure experiences. The company offers a variety of travel options, including coach holidays, city breaks, and hotel accommodations, catering to both individuals and groups. With a focus on customer satisfaction, Caledonian Travel aims to deliver memorable travel experiences through well-organized itineraries and a commitment to service excellence. Targeting a diverse clientele, Caledonian Travel serves travelers looking for convenient and enjoyable ways to explore various destinations. The company emphasizes accessibility and affordability, making it suitable for families, couples, and solo travelers alike. Through its website, www.caledoniantravel.com, customers can easily browse and book their desired travel packages, enhancing the overall booking experience.
Caledonian Travel receives high praise from many customers, with an impressive average rating of 4.5 out of 5. Reviewers frequently highlight the ease of booking and the quality of the drivers, noting their friendliness and helpfulness, particularly towards those with disabilities. Many express satisfaction with the trips and excursions, describing them as well-organized and enjoyable. However, some customers voice concerns regarding hotel accommodations, particularly for those with mobility issues, citing inadequate facilities. There are also complaints about refund processes and seat changes that have caused frustration. Despite these criticisms, the overall sentiment remains positive, with a significant majority of travelers appreciating the value for money and the quality of service provided.
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