The coach tours were very good and…
The coach tours were very good and informative, good food and socialising.

9 months ago
We stayed in a nice hotel, food wasn't great but we managed. Trips were really good and we had 2 lovely drivers x
9 months ago
Went on the Folkestone, Bruges & Canterbury trip. First there was a mix up of the drivers which eventually got sorted, the stops were very good al though only one at Gretna Green on the way down. The... See more
9 months ago
Not getting a full refund, that is stealing. Nothing else but " STEALING ".
9 months ago
I disliked that I have booked three holidays, paid fully for two and had my seat changed for the August holiday. Surely booking well in advance, which I have to do for a single room, ensures me the s... See more
The coach tours were very good and informative, good food and socialising.
Quickly and efficiently dealt with my booking on the phone.
Excellent hotel
Easy to book online Got immediate email confirming Booking
Website very simple to manoeuvre. Lots of choice and good prices. Just wish they had a departure point near Dundee
A very friendly and knowledgeable driver who was brilliant on our trip and made it very enjoyable.
I luvd the trip to bowness, a vibrant n bustling town sooo much to see and do, there was a market and shows rite near to the bus not sure if they r there every sunday, we had just over 4 hrs there, a good amount of time and as ever a luvly driver
Love the website and your staff in store at Middlesbrough are excellent.
Website is informative and easy to use
I have booked many holidays with you and it’s so straightforward, and the bus and hotels. I am looking forward to my other 3 planned holidays
Brilliant driver, great customer service in the Leeds office and on the general telephone number. Always had decent hotel and meals.
Driver was very helpful and friendly and made the trip stress free. More bookings made.
Rhona from Glasgow gave me all the details and i was surprised at what was on offer, then Keith the next day did everything for me, excellent.
lovely breaks , driver was amazing and hotel that we stayed in was also nice but being on coach was too much as 2 events were condensed in to 1 was a nightmare but didn't spoil our break away , thank you
Having chosen our holiday the booking process was simple, clear and informative
Very friendly staff and always happy to help and go that extra mile
A lovely day trip. The driver was very sociable and gave information on places as we went along.
Had a fabulous day in Liverpool! Great atmosphere Driver was polite and friendly and was very professional
The telephony assistant was miserable in my opinion, talked over me, didn't let me explain. Once I'd booked the first trip I enquired about day trips and I could hear her eyes roll. Not very helpful. Plus she forgot to send confirmation email for my second trip. First one came through second never did. I then had to make a.trip to Middlesbrough to the office as didn't trust calling them again. Staff member male in Middlesbrough bus station also tried to tell me she has emailed me and after searching and repeating himself, had to admit she had not sent it. He then sent confirmation through. Disappointed as last year another lady telephonist was so lovely.
I found it easy to book online , which is always good for us over 60 s who aren’t as confident as the younger generation, it is reassuring to have a contact phone number available too
Based on analysis of 25 reviews rated 1-2 stars for Caledonian Travel
“Shocking trip Mystery , was told that it was a new route”
“I think the matter was raised within their customer service team, stating my email address within the email (although...”
“When l complained about Blackpool & Chester zoo they agreed with me but never got any compensation after paying for n...”
“They'd sent their response to my complaint to my original travelling companion, and included that person's email addr...”
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Caledonian Travel is a travel company that specializes in providing a range of holiday packages and travel services to customers seeking leisure experiences. The company offers a variety of travel options, including coach holidays, city breaks, and hotel accommodations, catering to both individuals and groups. With a focus on customer satisfaction, Caledonian Travel aims to deliver memorable travel experiences through well-organized itineraries and a commitment to service excellence. Targeting a diverse clientele, Caledonian Travel serves travelers looking for convenient and enjoyable ways to explore various destinations. The company emphasizes accessibility and affordability, making it suitable for families, couples, and solo travelers alike. Through its website, www.caledoniantravel.com, customers can easily browse and book their desired travel packages, enhancing the overall booking experience.
Caledonian Travel receives high praise from many customers, with an impressive average rating of 4.5 out of 5. Reviewers frequently highlight the ease of booking and the quality of the drivers, noting their friendliness and helpfulness, particularly towards those with disabilities. Many express satisfaction with the trips and excursions, describing them as well-organized and enjoyable. However, some customers voice concerns regarding hotel accommodations, particularly for those with mobility issues, citing inadequate facilities. There are also complaints about refund processes and seat changes that have caused frustration. Despite these criticisms, the overall sentiment remains positive, with a significant majority of travelers appreciating the value for money and the quality of service provided.
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