Review summary

Cab My Ride has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

FH

Fiona Healey

1 out of 5 stars
AVOID!

Booked two taxis for a group of six. Both arrived on time, but despite my husband personally speaking to one of the drivers to say we’d be out in a few minutes, both vehicles drove off before we could get in. We were then charged in full for both 'no-show' bookings, even though we made contact and were just moments away. Despite Cab My Ride (also trading as Aryvo) taking over a week to 'look into' the matter they refused a refund, claiming no contact was made — which is simply not true. Based on this experience, I won’t be using Cab My Ride/Aryvo again, and I would strongly advise others to be cautious where they hold your credit card details and can charge what they like.

C

Connor

5 out of 5 stars
Easy to use & Great Customer Service

Arvyo were great and simple to use. Driver called me multiple times to confirm he was arriving. Had an issue with payment but after speaking with Cecilia from Customer Support who was very helpful, it all got sorted in the end. Will recommend and use Arvyo again!

BJ

Betty Jones

5 out of 5 stars
Cecelia was extremely helpful and…

Cecelia was extremely helpful and patient as we had problems with booking and getting our app to work being in a different country. Thank you kindly!!

rh

rob heather

5 out of 5 stars
Booking problems online customer…

Booking problems online customer support sorted them for me efficiently and politely thank you

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All reviews

99 total • Write a review

Showing 71 - 80 of 95 reviews
AB
5 out of 5 stars

On time on New Year's Eve

On time on New Year's Eve. Great News.

Date of experience: January 3, 2023

AC
1 out of 5 stars

You cancelled my trip over 2 hours…

You cancelled my trip over 2 hours after I booked it, and just 15 minutes before it was due. You left us all stranded and we had to walk a very long way home. Why accept a booking if you have no cars or drivers to do the taxi.

Date of experience: January 3, 2023

M
5 out of 5 stars

XMAS DAY BOOKINGS

Really appreciated 2 bookings made on Xmas day. Both drivers arrived promptly and were friendly and professional. I will have no hesitation in booking Cab My Ride again and recommending to friends and family.

Date of experience: January 3, 2023

M

MK

US

5 out of 5 stars

Prompt service and driver was really…

Prompt service and driver was really lovely!

Date of experience: January 3, 2023

G
1 out of 5 stars

Bad service

I ordered a taxi and cancelled it as I found one through another provider. After being home for half an hour I got a call from an angry taxi driver to ask where I was as he had arrived. I received no notification that a tax has been booked so could not cancel it. The taxi driver was rude and then hung up on me when I said I was already home and didn’t need the taxi. I was then charged a full fare as I had not cancelled a trip I thought I had. After raising a complaint about the fare I was told I would get a refund only for a week later to be told that actually I was not due a refund and I would be sent £5 as a courtesy. All in all bad service and I do not know if f I would use them again when other providers are more reliable and provide better service

Date of experience: January 3, 2023

MR
5 out of 5 stars

Great service.

Great service and kept upto date with timings etc.

Date of experience: January 3, 2023

PD
1 out of 5 stars

Overcharged vs Quote

Obtained a quote prior to booking. CabMyRide provided cheapest quote so booked with them (£112). Checked my emails the morning after the journey and they have charged me £130. I had alternative quotes that were cheaper than this, so would not have booked had they quoted me this! I have tried to contact them on numerous occasions to resolve this but each attempt has been ignored UPDATE IN RESPONSE TO TEH REPLY FROM CABMYRIDE: So that everyone is fully aware, the journey taken (including all drop off points) was exactly as per the quote they provided me with at time of booking. Extremely disappointed that companies feel that can act in this manner. Wont be using them again and would encourage other people to look at alternative providers. Wished i had read the Trustpilot reviews before booking them

Date of experience: January 3, 2023

LT
1 out of 5 stars

Can't rate 0 starts otherwise I would

Can't rate 0 starts otherwise I would. Booked a taxi 3 days prior for an Xmas do. They EMAILED me to cancel 10 mins before taxi was due to arrive, no call no text just an email. (Who checks an email on a night out) I called them and they said it was too busy in soton city center so they couldn't send me a taxi...(whats the point In pre booking) They confirmed they would definatly be there for my collection at 11.30pm .....11.31pm comes..I recieve an email stating they would like to cancel my taxi in advance....advance. (1 min AFTER they were due to be there) I called them they lied to me and said a taxi had been waiting 15 mins for me out front and had to leave, (Yet I was out front from 11.20pm untill 1.25am)...they changed their story and said soton town center was too busy and they had to cancel. Worst customer service ever. Argumentative, unwilling to help or honour pre booked taxi I would AVOID

Date of experience: December 22, 2022

WL
1 out of 5 stars

Absolutely disgusting service

Absolutely disgusting service booked online for a taxi to hospital appointment didn’t arrive no phone call to say why then gets a email back saying I should book earlier

Date of experience: December 14, 2022

SL
2 out of 5 stars

Changed the price

Called for a quote, booked based on that quote, then charged nearly double. £8 increased to £15. Not the drivers fault, but when he called the management they denied any knowledge of quoting me £8.

Date of experience: December 6, 2022

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