Review summary

Cab My Ride has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

AVOID!

Booked two taxis for a group of six. Both arrived on time, but despite my husband personally speaking to one of the drivers to say we’d be out in a few minutes, both vehicles drove off before we could get in. We were then charged in full for both 'no-show' bookings, even though we made contact and were just moments away. Despite Cab My Ride (also trading as Aryvo) taking over a week to 'look into' the matter they refused a refund, claiming no contact was made — which is simply not true. Based on this experience, I won’t be using Cab My Ride/Aryvo again, and I would strongly advise others to be cautious where they hold your credit card details and can charge what they like.

C
Easy to use & Great Customer Service

Arvyo were great and simple to use. Driver called me multiple times to confirm he was arriving. Had an issue with payment but after speaking with Cecilia from Customer Support who was very helpful, it all got sorted in the end. Will recommend and use Arvyo again!

BJ
Cecelia was extremely helpful and…

Cecelia was extremely helpful and patient as we had problems with booking and getting our app to work being in a different country. Thank you kindly!!

rh
Booking problems online customer…

Booking problems online customer support sorted them for me efficiently and politely thank you

Company details

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All reviews

99 total • Write a review

Showing 91 - 95 of 95 reviews
A
1 out of 5 stars

I would not recommend this company!!

I would not recommend this company!!! You can't rely on them when your trip is very important! I booked an early ride to the airport for 2.45am. In a few hours they called me back saying they cancelled my booking because they were fully booked. In a day I checked my bank account and found out they did not refund the full sum I paid, they transferred 5£ less without any explanations.

Date of experience: November 16, 2021

GH
5 out of 5 stars

Great service

My coach was delayed so I had to contact CabMyRide to push back my taxi pickup time. They were great - so easy to amend the booking, no trouble at all. My driver was extremely helpful, informative and right on time.

Date of experience: July 7, 2021

DL
5 out of 5 stars

We arrived earlier than expected

We arrived earlier than expected, but Cab My Ride quickly readjusted their schedule in order to meet us. Wonderful service, reasonable rate, very friendly driver, and the car was immaculate. I would definitely use the service again the next time I travel to London, and recommend Cab My Ride to fellow travelers.

Date of experience: July 6, 2021

ND
5 out of 5 stars

Great service

On time. Friendly, helpful. Great value. Very nice car 10/10.

Date of experience: July 6, 2021

MB
5 out of 5 stars

Brilliant service would recommend

Brilliant service would recommend. ,, 8 hour delay in my flight after making many changes to my pick up time car was there to pick me up right on time will definitely use again

Date of experience: June 15, 2021

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