Budget Car Rental Ireland Reviews

Great staff. They know there stuff

Arrived yesterday in Knock with car reserved to Budget. At Desk they asked 2.200€ as deposit for a stupid 95.000 km old Skoda Fabia. Due to low remaining deposit on my card I was forced to pay they full insurance at 35€/day when re to for 5 days where 35€. In many rental I never put a deposit over 1.000€, so this is a true scam also because this amount was not communicated anywhere in contract with the broker. Budget company is really a shame.

I rented a car from Dublin Airport on 10/04/2024 and as my bookings stated that the car could be collected from the airport arrivals hall but in fact we needed to take a shuttle bus to the rental center, the incorrect information was causing unnecessary stress. I booked a medium sized car like a VW Golf but was given a Seat Arona and it's a small car (I work in car rental myself and know what I'm talking about), the pick up service was fast but no information was provided. (for example about tolls or return points). The Seat Arona was very dirty with a big brown stain on the front seat so I gave up on the car and when I told the staff member she said I didn't know anything about the car and that was strange because the staff should to know what they give out to clients, in the end they changed my car to a Toyota Corolla that was not washed and filled with less than half a tank of gasoline. No one at the counter offered full insurance and when I asked for it the price of 35 euros was completely different from what I had been told earlier on the phone of 24 euros (I called). The quality of the car leaves much to be desired, it is not stable on the road, at a speed of 100 km/h it always goes to the right, it is difficult to keep the car on the road. The return of the car was quick. I was under the impression that this company doesn't care if I can drive this car safely. In 5 minutes they have received payment, given the keys and they don’t care what happens next.

Great service all staff very friendly

Always choose Budget over other companies at Knock as desk staff are really helpful and friendly- However I can’t stress enough the importance of rechecking your vehicle and taking photos before you leave the compound. We recently took desk staffs word for the vehicle condition and it wasn’t accurate. Girl in returns booth could be more engaging and smile 😊

When I collected the car it was dark and raining so difficult to see any scratches or marks on the vehicle. I tried to take photos of any visible marks before driving off but the quality wasn't good. On returning the vehicle, the guy spotted a scratch on the rear passenger side. It wasn't a deep scratch, and was about 30 cms long. I did not have any scrapes that would have caused it and the car was never parked anywhere where it could have been damaged by another vehicle. Anyway, I received the invoice for damage repair today and it has been taken from my credit card. The bill was over £700 with VAT. Absolutely disgusting. How on earth it could cost that i dont know!. It could have been fixed with TCut. Totally scam artists. Luckily I have insurance with a 3rd party and I'm hoping to get the amount back but it has really put me off renting a car again and would definitely not use or recommend Budget. The Budget staff at Dublin Airport are all extremely miserable and rude as well, and do not explain anything. If I could give zero stars I would!

Outstanding desk staff

Sin problema alguno, la recogida fue super rapida al igual que la entrega. El staff en Dublin Airport es siempre super amigable.

The ladies at knock airport were very helpful and lovely.can someone tell them,we made the Christening. Thank you for your help ladies The Mcloughlins

Don't use this company, they make up damages and then make it virtually impossible to contact them, and the minute you prove the damage wasn't caused by you there response slow down. Very dishonest and a shame, rubbish end to what was a very lovely trip

Simple and efficient

We hired a car on 31st march 2024 from Budget for 5 days the price was fantastic. Soon we got off the plane in Dublin airport we was driving away with in half hour. The staff was very friendly at the budget desk and the minibus driver plus the Centre where you pick up the cars. I would recommend very highly to take pictures of every little bit of damage on your car from scratches to lights wheels anything you’re not happy about. We had a cracked brake light which budged staff never noticed it and logged it as it was all ready damaged luckily I noticed it and took a picture. Dropped the car off after 5 days and one of the staff checked the car over and the cracked light wasn’t on there System from the previous driver. She put down as a new Fault as I had a pic.. full Deposit back in afew hours later. Part from this I’ll will definitely and Recommend to use Budget car hire. I’m planning my next car hire for next month already.

Smell of urine and faecal of the driver seat made my travelling very unpleasant from Dublin to Cork. I wouldn't choose this company if I knew that they're going to give me Dacia Sandero instead of Ford Focus. And then the extra −778.91( 1 day rental from Dub to Cork) for the previous rental period damage that, I am sure even for themselves was hard to locate at firs befor my term at the very bottom of the front bumper. They said they are giving me a chance to complete accident form, for the damage that I didn't do.

I never had an issue with budget and I'm a regular customer. Customer service is good, no issues with the cars.

Everything was perfect from the treatment, to the car and pick up. Very happy with the experience.

quick easy to use service with very helpful staff

Friendly staff at the budget desk at knock airport staff are always so helpful and professional, no hidden charges as all is explained to you advising of insurance costs and full to full fuel policy, can not fault the staff. Unlike so other airport car hire companies at different airports, how seem to be out to squeeze money out of customers.

Friendly staff at Knock Airport, quick service, car great. Everything very convenient.

Was a smooth experience from start to finish. Shuttle bus drivers, desk staff were all friendly and helpful, thank you.

Easy booking process, friendly and helpful staff at the airport , a nice car that was more than I’d expected. Just make sure you have a credit card for the insurance part of it …..this is the same for all rental companies I think. Would recommend.