Loss of water in BS20
Loss of water in BS20, updates vague and unhelpful on one of the hottest days of the year, especially for priority vulnerable customers. Complete lack of oversight and control of your network and resolving serious issues.
4.4
Great
96 reviews
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Review summary
Bristol Water receives consistently positive reviews. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Oscar
Oscar was super helpful, dealt with my enquiry promptly and relieved all worries and stress around my bill. He was so knowledgeable and really friendly.
Jackie at Bristol Water on 3/7/2025 who…
Jackie at Bristol Water on 3/7/2025 who answered the phone was absolutely fantastic in every way. I had a new water meter 1 week ago and I didn't really know how to read it properly to see how much my water usage was costing me etc Jackie who was very knowledgeable ,polite,helpful,and friendly ,explained everything I needed to know. I wish there were more people like Jackie answering the phones in other public services. Thank you Jackie
I'm try pay bill online and always payment unsuccessful, they even online services is rubbish like them water
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Website
bristolwater.co.uk
All reviews
96 total • Write a review
Showing 41 - 50 of 92 reviews
T
Refreshingly GREAT customer service experience
I have had to call twice in two days to create my account, and correct my email address with them. You ring them - the phone is answered VERY promptly, and the call handlers are very polite and lovely; and easy and clear to understand. This is an excellent example of how customer service should be done. There are no STUPID menus, entering numbers with the keypad - only for the handler to ask again for the same details... No waiting. Just amazing.
Date of experience: October 24, 2023
KK
Customer service agent Eddie/Eddy,gave…
Customer service agent Eddie/Eddy,gave me such amazing service, I had tried to do an online move which had started to give me problems, so I decided to call in and the phone was answered immediately which was great! And not only that but Eddie was so efficient, he closed off my old account and opened up at my new property with the same customer number and did a calculation for a direct debit which I was extremely happy with, he spoke me through everything over the phone from beginning to end, he told me that because I was at my previous Bristol property for so long and nothing had changed we can keep the direct debit the same however he suggested that making it higher by just £5 or so will definitely be sufficient to create nice credit in the account, he heard me talk about my Nan living with me and asked if I would like to add her on to the priority register which I definitely did. I have to say I have not received such good service in a very long time, he was so friendly and had such a good tone of voice over the phone, be he walked me through setting up my e billing service and had an answer to every query I had, my call with him lasted less than 10 minutes, in fact in was 8 minutes and 39 seconds to be accurate, and I think that's fair enough time to be on the phone for the level of quality service I received, so thank you Eddie for the amazing service and Bristol water, you must be proud to have such a helpful and great person on your team, I hate to go on but I've dealt with Bristol water before however even though I have always managed to sort things out it has certainly been a pleasure having dealt with this man. Please do make sure he gets this message as I did promise him I would do a Google and trust pilot review on the day but I never got round to it. On behalf of myself and my Nan, thanks for the laughs and great efficient service, well done all.
Date of experience: September 12, 2023
c
customer
US
Helpful Bristol Water!
I had quite an expensive first bill on my new property. Bristol water and everyone I spoke with were so friendly, helpful and understanding. It's quite the opposite of the usual utility experience. I dealt with Sam Fletcher, Diane, Kate and Lauren Paton.
Date of experience: August 7, 2023
BB
Water bill issue.
Had to contact Bristol Water regarding an issue with water bill. Had online chat with a lovely lady called Shelley. After taking my details she sorted everything for me including a refund. Made the whole task so easy. Other companies could seriously learn from this. Could not ask for better service. 10/10. Thank you Shelley.
Date of experience: August 3, 2023
mb
Thank you …
spoke to a very helpful customer service assistant today , I think her name was Farrah, she was polite , friendly and extremely helpful. Very quickly she sorted out my two queries. I am extremely grateful to talk to a real person and was not put on hold for long lengths of time . They answered my call in less than 5 minutes. Thank you thank you thank you
Date of experience: July 26, 2023
AF
My telephone query was answered quickly…
My telephone query was answered quickly with a update on waiting time which was very short. My query was answered by Shelly who was helpful and friendly.
Date of experience: July 25, 2023
SD
Big water leak fixed promptly
Big water leak outside our home due to a damaged pipe. Turned up the same day and resolved the matter promptly, despite the road having to be dug up. Overall great service.
Date of experience: July 23, 2023
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