BR
Bristol Water
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Refreshingly GREAT customer service experience
I have had to call twice in two days to create my account, and correct my email address with them. You ring them - the phone is answered VERY promptly, and the call handlers are very polite and lovely; and easy and clear to understand. This is an excellent example of how customer service should be done. There are no STUPID menus, entering numbers with the keypad - only for the handler to ask again for the same details... No waiting. Just amazing.