Bristol Water
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Customer service agent Eddie/Eddy,gave…
Customer service agent Eddie/Eddy,gave me such amazing service, I had tried to do an online move which had started to give me problems, so I decided to call in and the phone was answered immediately which was great! And not only that but Eddie was so efficient, he closed off my old account and opened up at my new property with the same customer number and did a calculation for a direct debit which I was extremely happy with, he spoke me through everything over the phone from beginning to end, he told me that because I was at my previous Bristol property for so long and nothing had changed we can keep the direct debit the same however he suggested that making it higher by just £5 or so will definitely be sufficient to create nice credit in the account, he heard me talk about my Nan living with me and asked if I would like to add her on to the priority register which I definitely did. I have to say I have not received such good service in a very long time, he was so friendly and had such a good tone of voice over the phone, be he walked me through setting up my e billing service and had an answer to every query I had, my call with him lasted less than 10 minutes, in fact in was 8 minutes and 39 seconds to be accurate, and I think that's fair enough time to be on the phone for the level of quality service I received, so thank you Eddie for the amazing service and Bristol water, you must be proud to have such a helpful and great person on your team, I hate to go on but I've dealt with Bristol water before however even though I have always managed to sort things out it has certainly been a pleasure having dealt with this man. Please do make sure he gets this message as I did promise him I would do a Google and trust pilot review on the day but I never got round to it. On behalf of myself and my Nan, thanks for the laughs and great efficient service, well done all.