Review summary

Bristol Water receives consistently positive reviews. Customers particularly appreciate service and professional.

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Based on reviews, created with AI

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T
Loss of water in BS20

Loss of water in BS20, updates vague and unhelpful on one of the hottest days of the year, especially for priority vulnerable customers. Complete lack of oversight and control of your network and resolving serious issues.

Oscar

Oscar was super helpful, dealt with my enquiry promptly and relieved all worries and stress around my bill. He was so knowledgeable and really friendly.

Jackie at Bristol Water on 3/7/2025 who…

Jackie at Bristol Water on 3/7/2025 who answered the phone was absolutely fantastic in every way. I had a new water meter 1 week ago and I didn't really know how to read it properly to see how much my water usage was costing me etc Jackie who was very knowledgeable ,polite,helpful,and friendly ,explained everything I needed to know. I wish there were more people like Jackie answering the phones in other public services. Thank you Jackie

I'm try pay bill online and always payment unsuccessful, they even online services is rubbish like them water

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All reviews

96 total β€’ Write a review

Showing 31 - 40 of 92 reviews
JO
5 out of 5 stars

Review by Sue W Changing from annual billing to water meter

I wanted to change from annual billing to a water meter, but had quite a few questions to ask before changing over. I phoned and my call was answered very quickly by a brilliant lady called Jenna. Jenna answered all my questions in a very pleasant and understanding manner. She was very efficient but also exlained everything very clearly. I would recommend Jenna and Brisol Water to anyone. Indeed, it was refreshing to speak with a human rather than an electronic robot! Please give Jenna a payrise!

Date of experience: March 7, 2024

GH
1 out of 5 stars

Complete disregard for motorists

Bristol Water have been digging a small hole on the A38 at Rooksbridge for about two weeks. The repair is mainly on the footpath but I appreciate for safety traffic lights are required. What I do not appreciate is the fact that every time I pass the site no work is ever being done. The lights were in situ over a full weekend with no work being carried out. I’m just sick to death of utility companies taking motorists for complete fools , queuing for 15 to 20 minutes and when you eventually get to the lights no workers to be seen.STOP TREATING US LIKE FOOLS PLEASE

Date of experience: February 29, 2024

AA
5 out of 5 stars

Had a big water leak a few days after…

Had a big water leak a few days after Christmas. Called Bristol water who came out within the hour to turn off main supply. We couldn’t initially locate the leak, so had to leave supply isolated while trying to contact a contractor to dig up the pipe. Thankfully after a few phone calls Bristol water came out again and agreed to replace the pipe, if we dug up the private pathway. The two contractors who came out initially were so helpful too. They wanted to help find the leak but were not allowed to dig up private land. One even called me the next day to make sure the issue was being resolved. Really great company who really will go out of their way to help you in emergency. We also had water bottles delivered daily while the supply was off.

Date of experience: February 15, 2024

JA
5 out of 5 stars

great water company

always been wonderful to deal with, much more caring and understanding than most utilities companies my review today (this is not something I normally do) is because of particular care and support shown by Diane who went above and beyond normal customer care to help someone in need

Date of experience: February 5, 2024

R
5 out of 5 stars

Phone answered and query dealt with straight away

Great service from Bristol water again. i phoned in, a personal picked up and helped with my query straight away and efficiently - i wish all utilities could be like Bristol Water - well done guys, keep it up!

Date of experience: January 25, 2024

E
4 out of 5 stars

Great experience

Great experience New customer with Bristol Water and was so pleasantly surprised with their ability to not only resolve an issue, but provide decent customer service. It can be lacking these days and I felt it important to feedback. Well done and thank you!

Date of experience: December 14, 2023

A
5 out of 5 stars

Excellent help

A shout out to John Renny in customer relations at Bristol water . Absolutely helpful In dealing with a query from myself nothing was to much trouble. Sent an explanation in an email and easy to understand. Many thanks John

Date of experience: December 6, 2023

HW
5 out of 5 stars

Seamus from Billings 10/10

Just had a query with Billings department and it was quite an unual request(s). Seamus handled the call really well and immediately built a proffesional rapport with me. He answered all of my questions and ensured that I left the call with a better understanding of my bill and how they are generated. I always struggle speaking to companies over the phone but any nervousness or angst that I was feeling was immediately diffused by Seamus' approach.. Absolute 10/10

Date of experience: November 16, 2023

MW
1 out of 5 stars

Hydrant replacement

Hydrant replacement. Work left pavement dropped kerb and driveway covered in cement and debris can’t use my own driveway now . Never seen such mess . Not sure what I did to deserve this

Date of experience: November 15, 2023

MA
5 out of 5 stars

Most effficient utility company

I am a landlord and Bristol Water is the easiest and most efficient utility company to deal with. Always friendly, answer the phone quickly and have great customer service representatives. They have never made a mistake with any of our bills in many years of dealing with them. Please don't change a thing

Date of experience: October 31, 2023

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