Loss of water in BS20
Loss of water in BS20, updates vague and unhelpful on one of the hottest days of the year, especially for priority vulnerable customers. Complete lack of oversight and control of your network and resolving serious issues.
4.4
Great
96 reviews
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💬Hasn't replied to negative reviews
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Review summary
Bristol Water receives consistently positive reviews. Customers particularly appreciate service and professional.
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Based on reviews, created with AISee what reviewers are saying
Oscar
Oscar was super helpful, dealt with my enquiry promptly and relieved all worries and stress around my bill. He was so knowledgeable and really friendly.
Jackie at Bristol Water on 3/7/2025 who…
Jackie at Bristol Water on 3/7/2025 who answered the phone was absolutely fantastic in every way. I had a new water meter 1 week ago and I didn't really know how to read it properly to see how much my water usage was costing me etc Jackie who was very knowledgeable ,polite,helpful,and friendly ,explained everything I needed to know. I wish there were more people like Jackie answering the phones in other public services. Thank you Jackie
I'm try pay bill online and always payment unsuccessful, they even online services is rubbish like them water
Online payment
Company details
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Contact info
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Website
bristolwater.co.uk
All reviews
96 total • Write a review
Showing 91 - 92 of 92 reviews
J
Julia
US
Every time I phone the water board they…
Every time I phone the water board they answer the phone within 3 rings. Always polite helpful and sort any problems or payment out straight away. I can’t speak highly enough of how efficient they are. 200% brilliant. They go far beyond the training they have been given. Brilliant 👏👏👏
Date of experience: May 2, 2020
JD
Fantastic customer service
Fantastic customer service! Quick hold time, helpful staff, and they want to support you
Date of experience: November 9, 2019
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