Brightside Health

3.864644107351225 out of 5 stars
3.9
Great857 reviews

TrustScore

3.9
3.864644107351225 out of 5 stars
Great
5 out of 5 stars
547
4 out of 5 stars
59
3 out of 5 stars
31
2 out of 5 stars
28
1 out of 5 stars
192
857 reviews in total

Review summary

Brightside Health has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Therapist Joyce is amazing

Therapist Joyce is amazing

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I had a very pleasent experience and…

I had a very pleasent experience and will be booking again!

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Compassionate and honest

Compassionate and honest. It’s what I need to hear and I get to say what I need to say. Thank you Brightside caregivers.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

I have had nothing but very detail and…

I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but k...Read more

0
0
🔥 High engagement

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T Scorziell
T Scorziell
1 reviews
about 1 year ago
5 out of 5 stars

Brightside Health's online therapy is Effective & Efficient

Brightside Health's online therapy service is quick, easy, efficient and an unmatched value! I am 100% pleased and satisfied with the quality care, service and overall results. Just WOW!

Helpful?
Betsy
Betsy
1 reviews
about 1 year ago
5 out of 5 stars

The Best

The very best for me.

Helpful?
Mary
Mary
1 reviews
about 1 year ago
5 out of 5 stars

Flexible and Convenient

I appreciate being able to do the check-ins at my convenience as well as the flexibility of scheduling appointments with my doctor.

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Brandee
Brandee
1 reviews
about 1 year ago
5 out of 5 stars

Brightside was a great help

Brightside was a great help! They are willing to listen and provide help and not judge. I am so thankful to them and I would tell anyone don’t hesitate reach out to them for help.

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David Medley
David Medley
1 reviews
about 1 year ago
5 out of 5 stars

Very prompt and kind care.

Very prompt and kind care.

Helpful?
about 1 year ago
5 out of 5 stars

I started using Brightside Health in March 2024

I started using Brightside Health in March 2024. I knew I needed to do something to help my anxiety associated with IBS. My mental health nurse practitioner has been great! Very caring with knowledgeable and helpful! I would highly recommend Brightside Health to anyone who’s struggling. It’s virtual and reasonably priced.

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Amelia Fabian
Amelia Fabian
1 reviews
about 1 year ago
4 out of 5 stars

It's fine

It's fine. I like my therapist. I've been doing much better on medication. I just wish it were cheaper and that there were more transparency regarding the cost up front.

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Cecilia
Cecilia
1 reviews
about 1 year ago
1 out of 5 stars

I saw the psychiatrist once and the…

I saw the psychiatrist once and the therapist once. It felt rushed and they seemed uninterested and almost as if they didn't want to be there. I felt like I had to initiate conversation. As soon as I started speaking with the psychiatrist, she automatically tries to prescribe me something. Like within a few minutes. I ended up cancelling with the company. Now, I get a $300 bill for these very short and unsatisfied services. I think this company is misleading people. They are not what they appear to be.

Helpful?
about 1 year ago
5 out of 5 stars

I’m feeling better mentally and…

I’m feeling better mentally and emotionally. Therapy has been beneficial for me.

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Cathleen
Cathleen
1 reviews
about 1 year ago
5 out of 5 stars

Easy to access professional services

It was easy to access services, with my initial appointment scheduled within a few days. My practitioner has responded to all my concerns.

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Ms. Walker
Ms. Walker
1 reviews
about 1 year ago
5 out of 5 stars

Excellent service

Excellent service

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Randy Q
Randy Q
1 reviews
about 1 year ago
5 out of 5 stars

I love my provider

I love my provider. Thank you all for aiding in the healing of my mental health.

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Erin Smith
Erin Smith
1 reviews
about 1 year ago
5 out of 5 stars

Easy to access and friendly people

Easy to access and friendly people. They have helped me very much with my anxiety and would recommend to anyone.

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Todd
Todd
1 reviews
about 1 year ago
5 out of 5 stars

Excellent experience all around

Excellent experience all around. Easy to use interface, excellent providers and paired with visual data to help keep track of your mental health.

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Customer
Customer
1 reviews
about 1 year ago
5 out of 5 stars

My therapist is amazing

My therapist is amazing. The convenience of being able to access her from home makes it even better.

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about 1 year ago
5 out of 5 stars

Proactive mental health

The psychiatrist I've been working with for the last year has been very helpful. She is a good and avid listener and is very good about helping me structure my mental health care routines.

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Crystal Clark
Crystal Clark
1 reviews
about 1 year ago
1 out of 5 stars

Not worth time or money

Not worth time or money. So many better options out there! Overcharged and force to do a 30 second check in each month just to be able to charge me again and again.

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Julie Richard
Julie Richard
1 reviews
about 1 year ago
5 out of 5 stars

Brightside Health is truly amazing

Brightside Health is truly amazing! I feel like a completely different person and so much healthier! I am so grateful for Dr. Pratt and William Abrowka. They are the best!

Helpful?
MB
MB
1 reviews
about 1 year ago
3 out of 5 stars

Bummer

Loved therapist, not cool that I cant book another session until I've completed the previous, therapist was on vacation multiple times so I wasnt always able to book 4 sessions per month for both reasons, was not told until ten minutes before last session that services were not available in NY. Therefore, last session was not completed. Didnt get to thank or say goodbye to therapist. It triggered the rejection and abandonment trauma I struggle with. I spent the day crying. Since I got no notice, it will take months to find a therapist here and now I dont even want to participate. It took me 8 years to get help. Dont want to start all over. Was not credited for therapist not being available or for the last weeks I couldnt schedule because I wasnt given notice.

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Lisa Johnson
Lisa Johnson
1 reviews
about 1 year ago
5 out of 5 stars

My therapist is fantastic

My therapist is fantastic

Helpful?

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