Brightside Health has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Therapist Joyce is amazing
I had a very pleasent experience and will be booking again!
Compassionate and honest. It’s what I need to hear and I get to say what I need to say. Thank you Brightside caregivers.
I have had nothing but very detail and understanding treatment from Brightside. I was extremely skeptical at first but k...Read more
So far my experience with Brightside have been great. The practitioner has been available and responded to text messages within the hour regarding my medication health questions and concerns
Super convenient. The providers are caring and really listen to you. I like that I can message them directly if I have a concern. Not too expensive with insurance.
So far so good. Everyone. has been very kind and responsive
I found Brightside online during a difficult time filled with anxiety and depression. This place was a life saver! Very professional and caring!
Ashlee, my therapist, has been so wonderful. She does not preach but quietly guides me to enlightment. She has been a life savior for me after decades of abuse. And my UHC insurance covers it 100%!
They keep track of my medications and symptoms every week.
My therapist was attentive, caring, on-time, and suggestive when it mattered. Not directly suggestive she would ask what I thought about taking a path towards a solution.
My therapist is great. She actively listens while I talk and offers constructive feedback. She's always covered with what I need and how she can help me achieve my goals. I've only ever had one negative experience with the billing but it was resolved within a week to my satisfaction. The only major issue I've encountered has been technical - dropped calls, frozen screens, bad connections.
I can’t really fault the Brightside experience. It’s simple, straightforward and communication is pitched at just the right level. I signed up for just psychiatric care and it’s been transformative for me in terms of getting effective medication. However, there’s no scope for significant discussion with the provider in the limited (15 minutes) sessions. When I suggested I might have ADHD, I was told I would need a proper diagnosis elsewhere. So, if you need to see a psychiatrist, bear in mind that they seem to be there purely or mostly for prescribing.
Brightside has such a responsive and helpful staff every time I've had to call or message them. I absolutely love the therapist I found as well. It's so much easier for me to get help virtually and I feel supported. And I really enjoy the video lessons! I was struggling very badly when I signed up and I feel like I've made so much progress. It feels like such a relief.
The doctor is very conscious of my needs and response when I text I don’t feel alone and he gives me good advice
They really care about your wellbeing and keep in contact with you to ensure you are Ok and making good progress.
Mr. Harold is my hero and has helped me get my life back. Words are hard to come by because there are no words great enough to describe how AMAZING he is. I will forever be thankful and grateful for him.
Olga works great with me!! I'm really satisfied with the service!!
I have a therapist and a psychiatrist through Brightside. I can’t say enough good things! They have changed my life for the better and I am forever grateful. I enjoy seeing/talking to both and feel comfortable telling them what is happening in my life. I love that my therapist works the weekends and that I can get a hold of both anytime through the app. Scheduling is a breeze, and when I began with Brightside, they got me in immediately. I have been following my progress and to see how far I have come in just a few months is incredible!
My therapist Susan has been supportive and the meds nurse practitioner has understood my fears
Horrible. Said they take insurance and then charged me for every useless 15 min session. — $200 per session unbeknownst to me. Drive by psychiatry is not appropriate and this is what Brightside is.
Everything about my experience has been amazing. Both my psychiatric provider and therapist are amazing. My messages get responded too quickly, even non urgent things. Scheduling is quick and easy, and I like the check ins on the app to see progress with my mental health. I’ve always been weary about online mental health services, but I cannot recommend Brightside enough!
My therapist tom was awesome and a great help. So far so good. Thanks Tom
Therapist is excellent. I really like to business model used for therapy - the weekly sessions and learning modules.
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