Brett/Robinson Vacation Rentals Reviews

Staying in unit 1109 in Phoenix East. Dirty when we got here. Items as listed in description missing. Many things broken. General shabbiness. Important items missing brought to managements attention we were told basically “too bad, so sad” as that is the owners responsibility. Staff here worked hard to clean and repair what they could.Brett Robinson’s guarantee is a joke.

#6301 has outdated appliances - RUST on the fridge and broken shelves! - the owner refuses to update. In addition the mattresses are terrible. Kitchenware is substandard. Cheap! Do not recommend this unit to anyone looking!

We love staying at Phoenix X. The staff keep this place super clean, they are very accommodating and treat everyone with the upmost respect. Management needs to know this is why we have come back here year after year. We have noticed the staff has changed which isn’t surprising. With a wage of $13/hour, how can one survive with the high cost of living. People make more money working at McDonald’s at have less responsibilities. Whoever sets the salary for these employees is making a huge mistake. These people have dedicated their careers working for Brett-Robinson and they are the people who you may lose again and again. Where we come, a small community near Cedar Falls, Iowa, from people in the fast food industry are making $17-$18/hour and some businesses have starting wages of $27/hour. So, isn’t it about time to open up your pockets and pay them more. If it wasn’t for your employees, we would have left here many years ago. Give your employees a significant raise. Thanks!!

If I COULD GIVE A NEGATIVE I WOULD I RESERVED 4 NIGHTS ONLINE CALLED CUSTOMER SERVICE TO CHANGE TO TWO AND SHE CONFIMED WITH EMAIL I GET A CALL THE NEX DAY THAT 3 DAYS ARE A MINIMUM STAY THIS WAS NOT EXPLANIED NOR MY FAULT AFTER BEING HUNG UP ON TWICE I WASN THEN TOLD THE OWNER SAID HE WOULDNT UPHOLD MY 2 DAY STAY ANNND IT WAS FOR MY 40TH BIRTHDAY... #THROWTHEWHOLECOMPANYAWAY

The carpet is stained and soiled. The bathroom vanity is rotting at the base. The tangled cables hanging from the wall mount tv appears to have beed installed by less than a professional technician. The furniture has been broken, poorly repaired and should be replaced. The wall clock doesn't have hands on FB it. The 'radio, disc and tape player stereo does not work and is circa 1980ish. The refrigerator froze our food. Refrigerator was replaced but no offer to compensate our loss. The office staff needs basic 'hospitality training'. Sorry for the truthful review. Unit 201 is very disappointing and no one should rent it until improvements are made

The rental company refused to let my college student stay in their facility but kept his $800 payment. Their position is he should have read the fine print on minimum age requirements. I will no longer be spending the $3000-$5000 I spend annually with this company. Hopefully I will find a decent rental agent for my family and businesses in the future.

We stayed in the Phoenix VII and it was very nice and clean. There was some issues, the garbage disposal was not operating correctly, the stove fan didn't work, the Dryer wouldn't shutoff & hallway light bulb was out. We reported these issues to the front Desk and they quickly started working on resolve these issue. The light and disposal was repaired quickly but the dryer and stove fan required them to order parts. To the respect and defense of Brett Robinson, they can't repair issue if vacationer's don't report them, so they can have the opportunity to correct them for the next vacationer to a super vacation experience. There staff was nice and worked quickly to serve the vacationer. WE WILL STAY THERE AGAIN, THANKS

We came to Orange Beach on August 7th and was really looking forward to it. We always stay at Phoenix 5 and haven't had any problems until this visit. We stayed in room P402 and online in the description it tells you twice that this room comes with a covered parking space in with the price, NOT!!!! The tub would not drain right and the kitchen could use some more dishes for main use. Other than that the room was nice. Feel like since I had to pay to park I should have been reimbursed on parking. Need to change your description on this room cause don't want someone else thinking they will get the same thing we didn't get.

Review for Island Winds East. Went for a wedding with family of 6 adults and 1 infant. This was an end unit. The unit had beautiful views and has potential to be very nice, but falls very short. The reclining chair in the living area was broken and basically was a trick chair to get out of. The two couches provided, had very little padding and was very close to the floor. Requirements to get off of the couch demanded oneself to be very agile and short. The king bed was very uncomfortable. It had a high spot in the middle and then you would sink to the edge. Also be prepared to purchase, dish soap, dishwasher soap, paper towels, toilet paper, dust pan and trash bags. They only provide enough to get you started, which is one of each. The dishes in the cabinets were dirty. The furnace filter looked as if it was never cleaned. The filter did have a recent date on it, but was disgusting. One of the deck chairs was broken and unusable. Also for a 3 bedroom condo, you receive only 1 parking pass. All other guests sharing the condo with you must park down the street and either walk or have someone pick them up! There are way to many places to rent in gulf shores, I personally wouldn't recommend this complex. Positives: strong water pressure and a beautiful view.

The property is run down, not cared for or even clean. Customers are taken for granted.

My 3 daughters and I checked in this evening. It was just after 8 pm. Upon waiting for the east side elevator, I decided to go up the east side staircase due to elevator being busy. When I attempted to open the door to the stairs, a woman promptly kept me from opening the door and said “you can’t come in here.” Her and a man we’re in there together, I had to wait for him to pull his pants up before they exited as he was apologizing and she was telling him she was sorry for me interrupting them. When I came to the “office” I made the desk clerk aware and they alerted security. When we went to our room it was absolutely disgusting, our floors were filthy as were or linens and furniture. Hair was all over our room and there was a used bandage on the floor with hair stuck to it. I then attempted to call the office with no answer. I called the Brett Robinson office and spoke with an extremely unprofessional young woman, Allie. She proceeded to talk slowly and be condescending as though I couldn’t understand her when I explained for the second time that All Suites Staff had been zero help and I would prefer to speak to the on call manager. I then went back downstairs and spoke to the same male clerk, who I begged to, call the on call manager, let me pay to upgrade or do anything I had to, to get out of here. He then called house keeping staff to clean my room “again”. While it was cleaner, my oldest daughter and I had already cleaned the room we paid $3000 for. I’m truly disgusted and quite frankly very upset. I traveled 9 hours today to come to a hotel to find someone giving oral sex in a staircase with my 3 daughters in tow and arrive in a truly disgusting room and be treated as though I’m slow, to have the room re-cleaned after I’d scrubbed bodily fluids off the walls, hair off the floors, and crap off the counter tops. Please give me a call asap.

I have always stayed at a Phoenix property when going to Orange beach and I am talking about at least for the past 15-20 years. The Phoenix 1 was obviously a bit older, but never had an issue. Mostly stayed at the Phoenix 10 though. However, this past weekend, I tell my new fiancee that we need to stay at a Phoenix property. She was able to find a two bedroom with a "reasonable" price for this time of year. This was her first time staying in Orange Beach, as she and her daughter are usually Destin people. But, with a new 6 month old, I talked them into saving a couple of hours driving and staying at orange beach. Her teen daughter invited three friends. We found a condo at the Phoenix East 2. I have never stayed there, but with the pics online, it looked like a great option. We arrive and had a very smooth check in. We were told not to park in "owner" spots. Weird, considering if we were renting a condo from an "owner," then the owner wouldn't be there to use their spots. It was upsetting to see all those empty parking spaces as we drove up and seeing how far we would have to eventually park. But, fine, whatever. We unload and go to the third floor unit. Upon arrival to the door, I noticed this unit had the most disgusting door in need of a paint job. By now, it was getting dark as we had a late start. I park the cars and return. I get off of the elevator on the third floor and turn towards the direction of the condo. There is a window by the door that has some wooden "blinds" down giving the apparent illusion that no one can see through them when you are inside with the lights on. However, there I am, stepping off the elevator, I see one of the girls, clear as day, using the bathroom in their room. Yes, the window has a straight shot to the first bedroom and all the way directly to the bathroom. I sped up my pace, opened the door and told the girls to close their bedroom door right away. After they came out, I had to rig a blanket to hang over the window as there was nothing else to provide ANY privacy through that window. I then get to walk into the unit and look around. The pictures were nothing like what we stayed in. Words used such as "updated kitchen and bathroom counters" and what not, were cleverly used to not describe the actual condo. The pictures of the master bathroom were of the counters with the door to the shower room closed. Of course it was obvious they did not want to show the very out of date shower that was in there. I went to take a shower in there and the shower head fell to the tub when I went to touch it. The grip of the shower head was broken on one side and the shower head was strategically placed to where it would stay up there just as long as no one touched it. Not to mention the base of the showerhead was not even flush to the wall. It was sticking out a few inches and the piping was loose. We called for maintenance to fix it and they tell us they haven't been able to reach him all day and they only have one guy there for all the units. So, we would just have to wait. Needless to say, it was amazing that he was the best part of the whole experience. He came the next day and replace the shower head. I am just amazed that the cleaning people or the last people to stay there didn't let the property know that it would need to be fixed. Besides the new fridge, countertops and stove, everything about the condo made me feel like I was living in the 60's. The couch and chairs were a weird fake plastic material that stuck to any bare skin that touched it, and I can only imagine what bare skin touched it and I highly doubt the cleaning crews disinfect them after each guest. The walls were painted a weird greenish color that was fading and obviously not having a new coat of paint in many years. The TVs in there were outdated. Flatscreen yes, but the thick kind like the original flatscreens. I can buy a new one that size for maybe $200 and I can only assume that these are old TVs from the owners home or something. The beds were not comfortable, the pillow I was sleeping on is sealed tight or something because during the night I laid on it in a way that it actually felt like a balloon full of air. The lights in there...I despise the "daylight" color light bulbs as they give off that fluorescent light feeling at my office. The lamps in the unit had the soft white lights whereas the ceiling lights almost blinded me when we turned them on at night. It was WAY smaller than the pictures led us to believe, good job to the photographer for that one. I do not see how 4 adults would be comfortable. Let alone the 6 it is advertised as being able to sleep. I was embarrassed because I recommended Phoenix properties, but this one was as if they bought a building and put "Phoenix" on it. The owner of this unit obviously doesn't care about it, heck, I would bet the owners never even stay there. If I owned it, I wouldn't stay there.

This place is a joke. The only reason I’ve gave it one star is because that’s the only way I could write the review. My daughters and I have reservations for July 6,2022 my girls grandmother has took a turn for the worst and dying. I just called to see if we could have our money back or even just reschedule the vacation for a later date and was no it’s against policy and just like I told the lady we spoke with if your grandmother was dying would you continue with your vacation? The only thing she would say was I’m sorry that’s the policy. I guess that’s why the rich get richer and the poor get poorer. I DO NOT RECOMMEND THIS PLACE NOR WILL I EVER EVER DEAL WITH THIS PLACE AGAIN!!! Melissa Owens Rutledge Tennessee

We were first time visitors to Gulf Shores. We rented from Brett Robinson on a recommendation from someone who had visited before. Never again!!! The condo was subpar. The sofa was nasty and looked like it had been pulled out of a dumpster. The worst was the day before we were supposed to leave I woke up covered in a rash and bites. Pulled back the mattress cover. Yup bedbugs. Left a day early. Called and notified them. They called me back to say the pest company checked and no bedbugs. Right… like they’re going to admit they found them? Do you yourself a favor and stay somewhere else.

We stayed in condo #1607. Overall the condo was ok but you of the queen beds was broken and one of the full beds dipped in the middle. There was no remote for one of the tvs. Dryer hardly dried our clothes at all. Patio furniture was very nice. Elevator wait was horrible. The Phoenix West 2 condominiums were a great disappointment. The pool and lazy river were never cleaned. In the 4 days we were there we never saw a security guard. Smokers smoked wherever they wanted. Will not be coming back here. We’re going back to Phoenix West.

We have been coming to Orange Beach for years and we love the area and we have stayed many times at the different Phoenix Condos and have been very satisfied until this stay. We stayed in Phoenix II, room 2124 from 5/9/22-5/14/22 reservation: #20133393. We booked through Brett Robinson this time instead of VRBO and for the first time we were very disappointed. The room had an overwhelming strong mildew odor and we had to stay outside most of the time because of that. The dishwasher door could not open because the refrigerator was in the way, the tables had to have props under them to be able to put a plate on it. The view from the balcony was great and the closeness to the places we enjoy eating was good but the room could have been kept up and smelled better.

We have been coming to Orange beach and staying at the Phoenix for years, this year we stayed at Phoenix I and it was the worse we have ever had. The place was not clean, the floors were dirty. Phoenix I is so old and out dated to compared to the other ones we have stayed at. The owners need to get together on having this building and facility updated. Paying for parking in your own location?? What is happening to Orange Beach/Gulf Shores you guys are starting to get so picky like a big city.

We stayed at Phoenix Orange Beach condo unit 1501 Apr 24 -28 2022. It was a beautiful condo. The view of the ocean was wonderful. The condo had everything we need. Was able to rent 2 of the 4 bedrooms. My husband and I had a GREAT time. We will be back.

The condo (Phoenix East 2, condo 2002) we have rented for four years has a great location and beautiful deck furniture but has a lot to be desired! Refrigerator works but is a huge eyesore as it is covered with rust spots. Burners on the stove are not level, which leads all food to slide to one side of the pan. Window binds do not work - so no privacy from the outdoor pool which is approximately 40 feet from our living room. Rug under coffee table is so dirty that it smells. Dishes and glasses are a hodgepodge of this and that - one glass and several mugs. Chair and couch old and dirty as well. Condo probably has not been updated for at least 15 years!

My recent stay was at Island Winds East Gulf Shore unit #405 this unit was subpar in my opinion. Many issues: TV main room loosing signal all night, TV in bedroom did not work, furniture in unit was junky old and some broke, lack of silverware, glasses, knives, no black out drape in bedroom it faced outside hall where it was all lit up, exposed wire on light fixture in dining room and mattress on bed was not comfortable. We have stayed in many condos over the years but this one has to be the all time low.