Brett/Robinson Vacation Rentals
Read all reviews for Brett/Robinson Vacation Rentals →
Utterly disgusted
My 3 daughters and I checked in this evening. It was just after 8 pm. Upon waiting for the east side elevator, I decided to go up the east side staircase due to elevator being busy. When I attempted to open the door to the stairs, a woman promptly kept me from opening the door and said “you can’t come in here.” Her and a man we’re in there together, I had to wait for him to pull his pants up before they exited as he was apologizing and she was telling him she was sorry for me interrupting them. When I came to the “office” I made the desk clerk aware and they alerted security. When we went to our room it was absolutely disgusting, our floors were filthy as were or linens and furniture. Hair was all over our room and there was a used bandage on the floor with hair stuck to it. I then attempted to call the office with no answer. I called the Brett Robinson office and spoke with an extremely unprofessional young woman, Allie. She proceeded to talk slowly and be condescending as though I couldn’t understand her when I explained for the second time that All Suites Staff had been zero help and I would prefer to speak to the on call manager. I then went back downstairs and spoke to the same male clerk, who I begged to, call the on call manager, let me pay to upgrade or do anything I had to, to get out of here. He then called house keeping staff to clean my room “again”. While it was cleaner, my oldest daughter and I had already cleaned the room we paid $3000 for. I’m truly disgusted and quite frankly very upset. I traveled 9 hours today to come to a hotel to find someone giving oral sex in a staircase with my 3 daughters in tow and arrive in a truly disgusting room and be treated as though I’m slow, to have the room re-cleaned after I’d scrubbed bodily fluids off the walls, hair off the floors, and crap off the counter tops. Please give me a call asap.