Bord Gáis Energy
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Bord Gais failures
Bord Gais failed to set up a new account for a property I moved into despite receiving a phone call from the auctioneer on the date of completion advising them of our information. Bord Gais then cut our power without any prior warning or communication. I called several times and their advisors would put me on hold and then disconnect the call, clearly not wanting to deal with the situation. It is mid January, I have two young children and my job is based at home, so rely heavily on the property's electricity being reinstated as soon as possible. They advised this would take 24-48 hours which is absolutely unacceptable. I requested to speak to a supervisor, he showed absolutely no empathy or concern for the situation and provided no apology and simply explained their procedures which should have happened - which hadn't! They insisted the issue was with the auctioneers failing to notify them, which again was not the case. I explained I did not wish to assign blame I just wanted to understand how this could be resolved as quickly as possible. He offered no assistance with this, just a cover your arse attitude. I eventually ended up call ESB instead who were much more informative of the procedures. I have never had a worse experience with an energy company, I understand mistakes happen but it is how you react and rectify the situation which speaks volumes about their general approach to customer care.