Bord Gáis Energy Reviews

Bord Gais are the best value supplier I have had experience wit in years.

I am really happy with the level of customer service Bord Gais provides. Also, the Electricity and Gas rates are good!

Been a customer of Bord Gais for a good number of years. Nothing to complain about, but we can't enjoy some of the benefits offered to new customers.

I like the level pay option and unfortunately this is not an option with smart metre plans. Also I like the discounts for paperless etc. However, there should be greater incentives and offers for valued loyal customers. All offers are directed towards switches and nothing given annually to encourage people to stay or when they stay.

Great value for money, easy to adjust and renew

Only had to wait about 5 minutes on the line to get through. But once through, customer care handled everything promptly. On other occasions in the past I was on hold for 30 minutes or more. I hope all future calls are answered this quick. Thanks

Person I dealt with was knowledgeable and was able to help me without having to escalate to a supervisor

I find Bord Gais website and services easy to navigate with no surprises through the year

We went to see Tina and great show however is was spoiled by unruly people on the audience right from beginning they were loud and obnoxious, they were given a warning during the interval but only got worse afterwards when a person behind asked them to stop and he'll broke out fair play to the star she continued though it all and then the person complaining was one who was ejected,the problem is Bord gais use young teenagers as stewards who cannot control these people the tickets were dear enough without drunken people ruining it for everyone

I changed over a few months ago. From another company, I had got air to water in, and was worried how much i had been paying. I have to say, I am very happy with the service and price, keep it up. Mick.

I recently joined. Very nice staff member . I still have no bill As yet. Otherwise very clear seam Free changeover. Jane

There is no spend Analysis given on the bill. Electric Ireland provides a detailed analysis on where the spend is happening like Fridge, Boiler, Hob, Washing Machine etc., would be good if this is implemented. Bord Gais app is just blank with zero features, it only shows the current outstanding bill or previous bill and nothing else. Such a waste of app with zero use. Even with 32% discount my bills are as same as my previous service provider with 16% discount with higher unit rate.

really good customer service

1 -I have an elec smart meter but not sure if my gas meter is also smart.I trusted our invite to sign up for smart deals for both gas & elec, meant it is. So I signed up for both, yesterday.But today your access page for my a/c’s indicates i’m not signed up for smart gas. 2- Also, in response to your message to check that I’m signed up to manage the a/c’s online, i got reply saying my email address is already in your records (of course it is as I was a customer 2 or 3 years ago, before switching) so I can’t register…Does that maybe mean I’m already registered ? In short, your IT is much more complicated than it could be, & a pain in the a…

Garbage fully automated phone service. Can't get through to anyone. Awful service

Review regarding energy upgrades by Bord Gais OSS -- paid for a Home Energy Assessment (HEA) in April: over €500 for a house in Dublin with tenants. Received the grant May to BGOSS account, thanks to BG OSS. I requested an update in June and got no reply. I haven't even had confirmation from BG if their surveyor has made the call-out to the house. Now its July and I still haven't seen a HEA? How does a single callout surveyor report take 3 months to arrange? Theres no phone line for this service.

East to understand & a great deal

Give customers the ability to make manual payments against a bill, even if they have direct debit set up. Currently, the "Quick Payment" option adds funds to the customer's account, but the direct debit (if set up) still goes through, making it a double payment. Of course that direct debit overpayment is adjusted against the next bill(s), buy you get the gist. If a manual payment is made against an open bill, and the manual payment amount equals or exceeds the bill amount, the system should consider the bill paid up, and cancel the upcoming direct debit. I recently made such a manual payment, and had to write in to get you to cancel the upcoming direct debit. Manual payments help customers in case they situationally want to use an alternate payment method (such as credit card), and don't want their bank accounts touched for whatever reason for just that one bill.