BJS Home Delivery Reviews

Superb website, very clear and comprehensive details of the planned delivery. Their communication was on point. Easy to track the parcel and they did what they promised and called me when nearby. Delivered large heavy parcel with great care. Polite and friendly too.

very fast delivery service, arrived next day after ordering, top quality taps and sink

The delivery men were lovely. Give them credit for the way they go about their work!

Driver called ahead of time and within the delivery window to let me know they were enclosed route. Very quick efficient & pleasant delivery guy. Popped furniture directly into the room they were purchased for.

Great service from the delivery guys. Made sure the items were delivered to the correct room and explained what to do if there was anything wrong with the items.

Great value Great product Great delivery All set up and watching my lovely new telly

Straight forward quick delivery was contacted an hour before arrival

Nice guys very friendly on time,

Excellent delivery men... Quick and professional.

Kept informed of delivery day And delivery slot, of which the parcel was delivered as promised.

I was kept up to date with delivery. Friendly helpful staff.

Quick to order, updated with delivery and approximate time. Can't fault service. Excellent

The operatives were met by a tradesman working in our home. It was reported to me that despite their being two of them making the delivery, they were reluctant to carry the parcels to my house and asked that the person I was employing broke off his work to carry the parcels. They were not very happy when he refused.

very efficient friendly and helpful service

Great communication, timely, very kind & great service, definitely recommend

I recently had an item delivered by BJS as part of a high-value order. Unfortunately, the experience was quite stressful due to a serious lack of communication. Despite emailing the company directly for an update, I received no response. There were no delivery updates, no tracking information, and no text or email letting me know when the delivery would happen. The first and only notice I received was a phone call giving me just 45 minutes’ notice on the day of delivery—forcing me to leave work with no warning. For a company that specialises in delivering heavy, high-value goods, this level of disorganisation is simply not acceptable. I understand logistics can be complex, but customers deserve clear, timely updates, especially when they’ve gone out of their way to ask for them. Giving 2 stars because the item did eventually arrive and the delivery staff were polite — but the experience overall caused unnecessary stress and disruption.

Fast delivery. Kept informed regarding time and great service

Very rude when asked to move the large parcel slightly as they had originally completely obstructed a door with it. Huffed and puffed as they were moving it then snatched the device from me once the delivery was signed for and slammed the garden gate as they left. Extremely unprofessional.

The delivery was great, a phone call telling me they’d 30 minutes and they were on time. Both parcels carried into my living room for me.

Unfortunately, we had to take the headboard out of the packaging in order to get it up the stairs and we had to do that ourselves because the delivery drivers are not allowed to do anything once the goods have been taken out of their boxes