BJS Home Delivery
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2 Stars – Poor Communication and Last-Minute Notice
I recently had an item delivered by BJS as part of a high-value order. Unfortunately, the experience was quite stressful due to a serious lack of communication. Despite emailing the company directly for an update, I received no response. There were no delivery updates, no tracking information, and no text or email letting me know when the delivery would happen. The first and only notice I received was a phone call giving me just 45 minutes’ notice on the day of delivery—forcing me to leave work with no warning. For a company that specialises in delivering heavy, high-value goods, this level of disorganisation is simply not acceptable. I understand logistics can be complex, but customers deserve clear, timely updates, especially when they’ve gone out of their way to ask for them. Giving 2 stars because the item did eventually arrive and the delivery staff were polite — but the experience overall caused unnecessary stress and disruption.