Over a year ago
If you see your order using this 3rd party service.. CANCEL IMMEDIATELY!!! I Googled a popular pizza place and was taken to this site. I paid and wrote in the notes "I will be in the lobby". (I am on... See more
Bite squad is always on time and most of the time they are early which I love because I’m so hungry. The order is always accurate, the food is always warm the delivery person is friendly and polite. I love Bite Squad.
Didn’t notify me when the restaurant didn’t have what I wanted. Driver arrives and my entree is missing. Leaving me with no dinner. Have never been impressed with the BiteSquad customer service- the reply was “well this can happen when the restaurant is busy” “ you can wait about 5 days to get the money back for the food that was never delivered” Drivers always pleasant and kind but their processes and customer service are severely lacking.
Food was great & delivery arrived early.
Food never showed but site tracking said it was delivered. When I contacted the company they admitted the order went to the wrong driver and that they'd canceled the order with a refund pending. They claimed an attempt to call was made. No attempt shows in my cell phone history.
Best food delivery service Service is great,fast,polite,customer service is awesome
Not impressed with the food. BUT that being said, I know that Bite Squad has nothing to do with the preparation, or anything to do with the the actual food. So when it comes to the delivery, it was quickly delivered, and very hot. I was VERY busy when she showed up. I work emergency animal medicine and had a very serious emergency when she showed up. Our receptionist’s were crazy busy too! She was so calm and kept a smile on her face while she was waiting to leave the food. Such fast service, hot food, and a great personality!
Delivery was fast, friendly, and the food was hot. What else could you ask for. Always a pleasure.
Great experience with BiteSquad delivery and with the meal from Tacos Queen. The best carnitas we have ever had, and we've had plenty!
My delivery was fast and the driver was very polite. Bite Squad even called to tell me the restaurant was out of something so that I could make another choice. And the delivery was still fast! I definitely recommend them.
Food was delicious! Service & delivery were great. Thanks!
Awesome and fast delivery
Very polite driver and quickly delivered our 2 orders
Black beans and rice dish is excellent. Delish!! Delivery was quick, easy and convenient for a day when I'm without wheels.
It is great to have the service. What I find fault with is the way they charge the fees. The fee $4.99 maybe a little higher for more distant restaurants. What I find deceptive is the additional fee listed apart from the delivery fee. Sometime it is added in with the tax snd others listed as a service fee. On my last order total fees were over $8.00. Not a large issue but if you want to make $8.00 or $10.00 be up front and honest!! Bad business practice.
My steak was not edible. I gave it to the dog and he wouldn't even finish it which is most unusual.
Driver followed my instructions to the Tee. She even said I appreciate you once I walked out to get my food, it was no contact. My sandwich was still warm so great job!
Tried to order from J.R. Cash but app. said item wasn’t available. Called restaurant and was told they were too busy to take the orders so they turned the Bite Squad app. off. Ended up ordering from Urban Cookhouse and had to contact Bite Squad again for a promo code. Here’s a tip: promo codes only work once even if you start order over. Urban Cookhouse does a great job but they didn’t read the notes. I asked for no red onions as they make me sick. So I got red onions. I would ask please read the notes. Otherwise it was delicious.
Food and delivery were spot on! Excellent service from ordering to the delivery!
Busy holiday weekend so driver was stretched a bit thin - still was VERY pleasant and, while my order took a little longer, all food was perfect :-)
Prompt and courteous delivery! Food arrived as ordered and was HOT! Thanks Bite Squad😊!
Based on analysis of 119 reviews rated 1-2 stars for Bite Squad
“If you see your order using this 3rd party service”
“(I am on vacation in Hawaii) I was in the lobby the entire 30 minute window waiting for our delivery”
“I reached out to Bite Squad and they are refusing to refund my $115 saying the driver was there”
“If you see your order using this 3rd party service”
“I don't even remember ever ordering BITESQUAD but I CANNOT GET THE CHARGES TO STOP”
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Bite Squad is an online platform that specializes in food delivery services, connecting customers with local restaurants to provide convenient meal options. The company caters to a diverse clientele, including busy professionals, families, and individuals seeking a hassle-free dining experience. Customers can browse a wide selection of restaurants, place orders, and have their meals delivered directly to their doorsteps. In addition to food delivery, Bite Squad offers features such as real-time tracking of orders and various payment options to enhance user convenience. The platform is designed to serve those who value efficiency and quality in their dining choices, making it a popular option for anyone looking to enjoy restaurant meals from the comfort of their home.
Bite Squad receives a mix of reviews, with many customers praising the quality of food and the friendliness of drivers. Reviewers frequently highlight that their meals arrive hot and on time, contributing to a positive delivery experience. However, significant complaints arise regarding order fulfillment and customer service. Many consumers report issues with uncommunicative service, unexpected charges, and orders that are either late or never delivered. Instances of being charged for meals that were not received are particularly alarming, leading to frustration and dissatisfaction. While some customers have had great experiences, the recurring negative themes around service reliability and billing practices overshadow the positives. Overall, the sentiment leans towards caution, as many recommend exploring alternative delivery services.
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