BetterMe: Mental Health Reviews

I made contact because I couldn’t get access to my plan and I got a quick answer by email and they even try to explain it to me in my original language. I’m happy with the service

Great app Where you can do al kinds of things to feel better. Service and contact with customer service is very quick and helpfull.

I inquired (via email) about my Better Me Pilates box and within an hour or so I received a response with the tracking number number included! Great Customer Service Team!!!

Got a refund when looking for it... very fast and efficient

Quiero agradecer toda vez que al solicitar un reembolso, ya que tuve que abandonar el plan por motivos de fuerza mayor, este se realizo sin ningún inconveniente y en un plazo muy corto, una vez que me mejore volveré.

My query was responded to promptly and efficiently. Very impressed with the service provided.

Prompt answers and resolution to my subscription query.

Very prompt and professional response from the customer service team.

This is very sad , People are getting on this app to get help for the traumas but they are finding other problems. I was just about to buy this app ...but after reading all the comments...no thank you

Very good customer service

I canceled my subscription but it still wants to charge money please help

I wanted to experience just one week with BetterMe… Whatever the reason money was taken from my account when I didn’t want to continue after that one week. I wrote to BetterMe to explain my point of vue. I was understood, and reimbursed in a short time. I am grateful for the service, honesty, seriousness of this company, which I am happy to recommend.

This is the best app for keep yourself motivated and focused. I love interface, personal exercises and reminder function. This is my best investment so far.

The customer service I received was really good. An issue whereby I appeared to have got an account and one said was cancelled so I didn’t realise I had a different one to cancel. Cancelled and refund received really quickly. Very pleased

I am happy with the last communication with the BetterMe team, I have requested a refund for a subscription I was charged. But I can't follow any schedule. They made me many very attractive offers but I am unable to follow any program. Nevertheless, they were kind and refunded my money.

Quick and efficient response to my email

The customer service team who work so hard to answer all our millions of tiny questions in a nanosecond were super friendly and helpful with my query. They gave me lots of options and then a no-quibble refund when i decided to cancel after 6 months.

I didn’t catch that auto fill used the wrong shipping address on my order. I emailed support in the evening and when I checked my emails early the next morning, they had updated it and let me know.

I would like to express my gratitude for the refund and for dealing with my (annoying) request with respect. Your responses, although not to my liking at first, were informative but not disrespectful. Replies came fast, you did not leave me hanging in waiting for the answers. I accept that reading small print is a must however if I could just kindly point out that most likely people who turn to your service are not feeling the best about themselves and obviously are getting your offer as a resort to make their lives and the feeling about their lives better and the small print is not a priority. I will accept that I made a mistake although I am still sure that I paid a nice deal for 1 month and nothing else. Please do know that current life situation is a bloody turmoil but your teams excellent customer service has not dampened it any further and I am really thankful for your kindness.

Very helpful friendly customer service