BeSmart Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very quickly and clearly. She was excellent and I am now confident that I have the cover I bought. Thank you Rosheen.
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she picked up the first email from me on a day off, she still made me aware she had picked it up and would keep me updated, which she did. The whole process with her, whilst also simultaneously dealing with Groupon was slick and it was a real pleasure to deal with somebody who kept you informed throughout the process and whose communication skills and customer service were exemplary. Thanks Chloe.
Very good break down car cover
Quite shocking,was charged £45 told 90minutes for recovery & after 2hrs phoned back only to be told they had been delayed & were sending another breakdown company.Would you not have thought there system would have flagged up that the 90minutes had expired & for them to contact me rather than me call them.45 minutes later the other company turned up after I had been told they were coming from 10 miles away which turned out a lie as the driver had been heading back from Bradford when he got the call,so in all over 3 hrs after I originally called.They tell you things that aren't true & charge you 45 pound for the privilege. Will not be going with this company again,I suppose you get what you pay for.Green flag or RAC may be a bit more expensive but you won't get ripped off when you break down.
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besmartuk.com257 total • Write a review
US
Customer services couldn't of been more helpful when I had reason to call to discuss my cover. The young man was very polite and knowledgeable and explained to me what I wanted to know, in an unhurried manner. Very happy with all aspects of BeSmart.
Date of experience: December 14, 2023
Highly recommend this company, brilliant service.
Date of experience: December 14, 2023
Really good value and excellent service
Date of experience: December 14, 2023
A huge delay in purchasing cover and it starting. Poor cover with many things not actually covered. Read up on what they do and do not cover. Cheap for a reason
Date of experience: December 13, 2023
US
Broke down last Friday (first time in just over a year of using BeSmart) and can't fault the service. Was clearly informed that either a recovery or mechanic would be covered by my policy, so decided to get it recovered to a local garage I usually use, as I was fairly confident the alternator had blown. Recovery truck came in about 1.5 hours and driver was very friendly and helpful. A new battery and alternator from the garage, and I'm back on the road again!
Date of experience: December 7, 2023
I recommend 100% very reliable and quick response company when you are in trouble on road.
Date of experience: December 2, 2023
Had a flat battery whilst at home, the recovery man arrived within 90 minutes and got me back on the road within minutes. Very nice polite and helpful person.
Date of experience: November 29, 2023
