BeSmart Utilities receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
I spoke to Rosheen today because I hadn’t correctly activated my groupon voucher code for my breakdown cover. She was really helpful and reassuring and guided me through the process, responding very quickly and clearly. She was excellent and I am now confident that I have the cover I bought. Thank you Rosheen.
Unfortunately I had to cancel my new policy, due to an issue with the age of my car so emailed Customer Services, who responded in a very timely manner. I dealt with Chloe and even though when she picked up the first email from me on a day off, she still made me aware she had picked it up and would keep me updated, which she did. The whole process with her, whilst also simultaneously dealing with Groupon was slick and it was a real pleasure to deal with somebody who kept you informed throughout the process and whose communication skills and customer service were exemplary. Thanks Chloe.
Very good break down car cover
Quite shocking,was charged £45 told 90minutes for recovery & after 2hrs phoned back only to be told they had been delayed & were sending another breakdown company.Would you not have thought there system would have flagged up that the 90minutes had expired & for them to contact me rather than me call them.45 minutes later the other company turned up after I had been told they were coming from 10 miles away which turned out a lie as the driver had been heading back from Bradford when he got the call,so in all over 3 hrs after I originally called.They tell you things that aren't true & charge you 45 pound for the privilege. Will not be going with this company again,I suppose you get what you pay for.Green flag or RAC may be a bit more expensive but you won't get ripped off when you break down.
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Christie at customer services was really helpful, called me back when phone line disconnected and dealt with my issue promptly. Very please so far with the level of service, would highly recommend.
My car,s alternator failed recovery was arranged swiftly and we and the car were returned to my home by a very friendly recovery driver top service.
What a great company got my breakdown cover for free for the first 12 months. What more could you want?
I purchased this policy for my granddaughter via a Groupon Voucher. The process was very easily completed and when I submitted a query I received an email reply very quickly.
I bought a voucher for cheap breakdown insurance on Groupon. Easy to navigate the website and claim the discount. Hopefully won't need to use.
Got my cover from Groupon was easy to redeem. Would recommend
Excellent service even though I’ve paid £0 thanks too a free website. I’ve read through before making the decision to join and everything is pure spot and good reviews too ! So hopefully trip to Cornwall is breakdown free but rest assured they are very happy to assist me on my travels. Thank you . Definitely recommend.
I have only just joined BeSmart and thankfully I have not needed to use their service. So far the experience has been fine. I have received documents online today. They seem very efficient and the reviews are good.
I bought my cover using a Groupon voucher. The process was very easy to complete and I received my cover email for following morning. Hopefully if I have to use the cover the service will be as good.
