Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 811 - 820 of 996 reviews
LB
Lara B
US
Good customer service
The 4* feedback is based on the good customer service from Berkfield Home, not the item purchased. The item bought was poorly made and wasn't suitable for use and so I contacted the customer service team who dealt with my issue and request of a refund. After back and forth communication and sending pictures etc, they refunded the full amount and did not require me to return the item. As it was none usable for anyone else and would've been difficult to arrange posting back I was pleased with this outcome. The customer service team made what could've been a very difficult situation very easy and positive. I appreciated the effort and communication of the team.
Date of experience: September 2, 2024
JA
Probably the best customer service I…
Probably the best customer service I have ever experienced! Exceptional Gold star 🌟 Thank you
Date of experience: September 2, 2024
E
Emma
US
Poorly made and designed furniture
Bought furniture through the Debenhams website. When it arrived we built the first piece of furniture to find it was very poorly made and didn’t fit together properly and had faulty parts. We left the second piece of furniture still boxed up and untouched. I got straight in touch the very next day to sort out a return and refund and now keep getting fobbed off. First offered to send extra parts and then have offered 50% refund. I simply wanted to return the goods and get a FULL refund. Shocking customer service and very disappointed.
Date of experience: September 1, 2024
PL
Satisfactory refund
The item I received was not suitable, so I requested a return/refund. This was eventually sorted out to both parties satisfaction.
Date of experience: September 1, 2024
DT
Oh my word
Oh my word, what an awful experience. First offering 25% discount and then 50% discount for an item that I received that could be questioned by trading standards.
Date of experience: August 31, 2024
A
Alison
US
Great Customer Care
The customer services point of contact kept me fully informed of progress in respect of a requested refund. Although the product had a defect which would affect the stability of the patio furniture, the company offered a full refund without returning the goods as a gesture of goodwil. Fully appreciate the effort they went to in order to resolve the issue.
Date of experience: August 31, 2024
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