Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 821 - 830 of 996 reviews
NE
Even though I wanted to return the bed…
Even though I wanted to return the bed I was offered to keep it for free with a full refund which was fantastic
Date of experience: August 31, 2024
F
FCON
US
I received an item which I wasn’t to…
I received an item which I wasn’t to happy with & wanted to send it back & was offered 50% refund Or they would sort the return out for me Lisa got back to me straight away and sorted this for me. Quick & efficient thank you
Date of experience: August 31, 2024
NW
Side table
I received my side table which was badly damaged and could not be used , I got fantastic customer service and a refund was issued to me and I did not have to send damaged goods back, this was very kind, I gave the table to a charity for people just starting out hopefully it will have a use for someone who needs it.
Date of experience: August 31, 2024
AR
Prompt action
James was very prompt in replying to the email gave the solution ASAP.
Date of experience: August 31, 2024
DB
Reassuring Support
I unfortunately encountered an issue with my purchase which was quickly and without hassle resolved by the Aftersales team. Very impressed.
Date of experience: August 31, 2024
CD
Great service
Great service, kind, professional and very accommodating to customer needs
Date of experience: August 31, 2024
BF
Excellent customer service by…
Excellent customer service by Berkfield. James is a gem, helpful and friendly. Very prompt in answering my questions and emails.
Date of experience: August 29, 2024
hc
Top customer service
Top customer service, quick and easy communication, fast resolution of any issues
Date of experience: August 28, 2024
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