Holly and James part of CSD at…
Holly and James part of CSD at Berkfield have excelled in assisting and resolving a query raised and ensuring my complete satisfaction as a long-standing customer
4.4
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Berkfield Home receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
After constantly requested a label to…
After constantly requested a label to return faulty item when arrived,I was ignored then offered 25% off price if I kept or a exchange..I refused both was told I would get full refund once I complained to klarna.but still not received refund,? Avoid this company.
An incredibly helpful customer service…
An incredibly helpful customer service representative called James went the extra mile to ensure that our experience was first rate.
Excellent company customer services
The company were prompt in their replies to my query. The team advisor that I dealt with was most helpful and understanding of the issue. We reached a satisfactory conclusion in a short time.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
berkfieldhome.com
All reviews
1,000 total • Write a review
Showing 801 - 810 of 996 reviews
GW
Customer service was absolutely brilliant …
Customer service was absolutely brilliant so helpful and understanding couldn't have ask for more
Date of experience: September 5, 2024
KT
Quick and efficient service got back to…
Quick and efficient service got back to me quickly and the refund process was smooth too. No issues! Happy customer 😆
Date of experience: September 5, 2024
D
Daniel
US
Item arrived damaged inside the…
Item arrived damaged inside the packaging and the packaging wasn’t damaged. After contacting them I was offered a 25% discount to keep the item, being told this is a one off offer. I refused then was given another offer, 50% which I refused as the damage would be visible. After I refused this I was given a full refund which I requested two offers ago and two phone calls. They also left me the customer to dispose of the cabinet as they didn’t want to pay to collect it, I had to dispose of this myself, taking my time and fuel costs.
Date of experience: September 5, 2024
Cf
I ordered raised planter from the…
I ordered raised planter from the Debenhams website. Unfortunately it wasn’t suitable for my garden. When I contacted the supplier, they agreed to refund the full cost. I had 2 ordered and it was lot of money. Thanks for your cooperation. Although I didn’t use the product, they have shown their positive customer relationship in the situation.
Date of experience: September 5, 2024
GC
I wasn’t satisfied with the goods…
I wasn’t satisfied with the goods received and customer service was great. They responded very quickly and resolved the matter for me. Very happy customer 🙂
Date of experience: September 5, 2024
AS
Excellent customer service
I requested an item to be returned and was dealt with very speedily and efficiently and received my refund within a few days.
Date of experience: September 3, 2024
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