Beniconnect Travel Agency
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If I could give them 0 stars I would
If I could give them 0 stars I would. Flight arrived in late and they left me stranded overnight, a solo female traveller, at Alicante airport as they were unprepared to comply with their contractual obligations and provide an express shuttle transfer due to my flight being delayed. Flight had been advertised delayed from the previous day so beniconnect were very aware for over 15 hours before the flight arrival time that there was a delay but chose not to provide the express shuttle service they were paid to provide because it would inconvenience them. Customer service was rude. I called 8 times to try and get them to provide any transport to my lodgings as I felt deeply uncomfortable being in the airport on my own overnight. They point blank refused, leaving a single female at the airport alone and anxious. They didn't offer to get a taxi or for me to organise my own transport and claim back. Didn't bother to contact me to let me know that they would not be providing any transport until 8am the next morning - I arrived at 3am including a 2 hour delay, I had to contact them after waiting 45 minutes for my transfer. Express shuttles, for which you pay extra charge, are supposed to arrive within 30 minutes. They would happily have not communicated and just leave me waiting at the airport indefinitely. They were rude and unhelpful, customer service is wanting to say the least. No apology. Don't use them. Avoid at all cost. They are not worth giving your money to. Choose any other service but them.