Si podéis coger otra empresa que no sea esta
De verdad si alguien le este comentario que no coja esta empresa son unos auténticos estafadores no te recogen encima se quedó en el dinero y llamas al teléfono y los operadores se ríen de ti increíble
2.0
Poor
85 reviews
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Review summary
Beniconnect Travel Agency has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Absolutely brilliant service from…
Absolutely brilliant service from Beniconnect! Airport transfer was smooth, timely, and exceptionally accommodating for my wheelchair-using family member. The vehicle was fully accessible, and the driver was kind, helpful, and professional throughout. Stress-free and comfortable from start to finish — highly recommended for anyone needing reliable, accessible transport in Spain!
Very rude customer service
Very rude customer service! Phoned over 24 hours before our flight home to confirm our pick up time as our flight is during the night so wanted to be on the safe side. Was told from a very rude lady with an attitude I will only be given the time the day before, call back tomorrow then hung up on me! Will not be using them again.
An overall excellent service.
As described with an overall excellent service. I booked online and made an error with dates and their customer service amended without any issues. Driver waiting at Alicante and again at resort with departure details emailed the day prior to travel. Recommended transfer firm and would use again.
Company details
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Website
beniconnect.com
All reviews
85 total • Write a review
Showing 41 - 50 of 81 reviews
ds
Avoid at all costs
Booked an SUV transfer and they provided a car for 4 adults with baggage, we complained so they withdrew the transfer and refused the refund! Absolute rip off avoid at all costs!
Date of experience: November 10, 2023
D
Danielle
US
Very very poor service, do not recommend
Very very poor service, would suggest paying the extra money for a reliable and trustworthy company. Myself, a friend and our 2 young children (2 years old) came to Dénia for a wedding in October. Our transfer on arrival, was extremely poor, the driver took multiple wrong turns meaning our 1 hour 4 minute journey took 2 hours 30 minutes. In addition, our return journey to airport was confirmed the day prior, the transfer did not turn up. We checked the booking and it says “sometimes our drivers could be upto 1 hour late” so we gave it 45 minutes before calling the out of hours number, who report we where down as “no shows” although our hotel reception confirmed we had been sat there and waiting for the full duration and 15 minutes prior to pick up time. When I called the out of hours number, I explained situation and that we had been sat waiting and had 2 young children to be told “well I suggest you start making your own way to the airport”, and would not arrange a further transfer for our “no show” journey. Very poor and I’ll be telling people to avoid at all costs and reviewing on all websites
Date of experience: October 24, 2023
J
John
US
Problems with arrivals, departures, information
I got an "express" shuttle service - with a maximum of 4 to 6 stops. My hotel was the first stop. 1. However, I had to wait over an hour after my plane landed to get the transfer car. They say usually 30 minutes - this was well outside that range. 2. On return journey I had to email them several times on my final full day to get my departure pick up time. 3. My pick up time was FOUR HOURS before my plane departure. Given the journeynis an hour that still left THREE HOURS AT THE AIRPORT - in era of people checking in online. Disappointing and not recommended
Date of experience: October 12, 2023
K
Ken
US
Dropped us of at the wrong hotel the…
Dropped us of at the wrong hotel the driver got our cases of the bus then drove of leaving us outside the wrong hotel had to make our own way to the right hotel.Then never turned up at our hotel to take us to the airport, after ringing them they said driver been you make your own way to the airport now costing us 77 euros never use them again
Date of experience: September 29, 2023
I
Isabel
US
Tendrán que actualizarse a otros países europeos en amor a los animales
Llegaba en AVE a Alicante y no te dejan ir con ellos en el microbús a Benidorm por llevar en un transporting a un mini perrito. Tendrían que actualizarse a otras empresas Europeas en la integración de las mascotas y más en Benidorm que viajamos muchas personas mayores con nuestros perritos
Date of experience: September 23, 2023
SS
Shocking experience both ways
Shocking experience both ways. Dropped off about 3 miles away from my hotel! Didn't have a clue where I was. Driver was rude and couldn't careless. Had to get a taxi at 7 euros. They told me I had booked to be dropped off at a certain hotel which is lies! Going back to the airport was worse as they didn't even pick me up and again said I told them a place 3 miles from where I was staying. They wouldn't come and get me, rude on the phone and that taxi cost me 120 euros. Absolutely disgusting service. Have nothing good to say at all and will not be using them again. Liars and rude!
Date of experience: September 18, 2023
K
Keith
US
Excellent service again
The second time we have used Beniconnect and once again they provided an excellent professional and efficient service. From the day we booked to our arrival the communication was clear and we were very grateful of that. They were punctual and their vehicles are clean and in very good condition. We will be again using beniconnect on our next visit and would happily recommend them to anyone.
Date of experience: September 10, 2023
DG
Terrible customer service
Booked through Holiday Extras but the transfer was carried out by Beniconnect. Unfortunately, the first day of our holiday was impacted by their incompetence and poor customer service. The booking I made was for the Hotel Castillo but these had recorded it as Hotel Castilla (another hotel in Benidorm). When we arrived there and I explained, showing their mistake, the driver became aggressive and told us to get off the bus. When I spoke to someone at their HQ via the rude driver, they admitted the mistake but told us that they couldn't do anything as this was our scheduled stop. The result was that my partner and I had to use Google Maps on my phone to walk 25 minutes across town with two suitcases and a shoulder bag. It was very uncomfortable and massively inconvenient for us. Not a great start! We both had massive trepidation about our return transfer but this was OK, although we still had quite a frustrating experience on the phone with a representative to ensure that a further mistake wasn't made. Fortunately, the bus was on time and picked us up from the agreed, correct spot.
Date of experience: July 23, 2023
DT
Left stranded due to flight delay
Left stranded due to flight delay. Travel to Benidorm regularly and have always used Beniconnect for private minibus transfer. This time our flight way delayed and then bags delayed. After collecting bags whilst walking through the airport I received a telephone call from a woman at beniconnect. Explained the delay and told her we have now got out bags and are on our way though the airport. Arrived for transfer only to be told we're too late. I explained the delays only be told we've tried to phone you and not been able to get hold of you. I shown my call log that I had spoken to someone 12 minutes previously. The man claimed I have phoned you at least 4 times myself but you did not answer. I shown my call log again to prove that there was no missed calls only to be told there is nothing I can do you will need to make your own way. In addition to paying for a minibus I then had to pay for 2 taxis. Our return transfer arrived late and when he did arrive he did not bring the baby seat we'd arranged and paid for so had to wait a further 25 minutes for someone to bring one. When it did arrive, It would not fit.
Date of experience: July 23, 2023
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