Since the capital fund took over the…
Since the capital fund took over the cruise, they started to cut the cost, taking out the signature small things out of the offering and benefit, that means a lot to the loyal customers, this will lead Azamara lose edge and customer for the long run. The onshore special evening event, from opera to music, beautiful and magic moments mean a lot to many, all gone. The special welcome and the in-room small things all slowly changed, the capital fund has no clue how to run cruise and build loyalty, what they are doing seems short term benefit for the immediate profit will lead Azamara lose the competitiveness and loyal customers.
Customer service is a joke.
Customer service is a joke.
My mom called Nikki to book two rooms for out family. Nikki said she would hold the rooms and call the next day at 10am to confirm the flights. She never called back. By the time we figured out that she wasn't going to call, we called back only to find that she never held the rooms and the sailing was now sold out.
This is completely irresponsible and has completely ruined our trip.
Don't hesitate.. book Azamara
Another great cruise. 2nd one. Nothing can beat Azamara for us—staff is always friendly and relaxed. Great service, no queues or waiting. No surprising bill at the end. The food is magnificent, and the stops were just as azamazing—each one better than the last. Big shout-out to Edward the waiter and our stateroom attendant, Leo. Thanks, man! DJ Tavo… arriba arriba! But most of all, East Pearl—the best cruise ship party band. They’ll get you of your chair!! Thx for enjoying us on our Journey... looking forward to the next one
Worst Wi-Fi at Sea
Worst Wi-Fi at Sea – My Experience with Azamara
Azamara ships do have a lot going for them: excellent food, beautiful ports, and generally decent customer service. However, during my cruise from March 14 to April 2, 2025, from Singapore to Leam Cabang, Tailand there was one huge disappointment: the worst internet connection I’ve ever encountered on a ship.
The trouble started right from the login process. The login page led nowhere, and when I approached the reception for help, they only managed to resolve it the following day – after some confusion. The basic Wi-Fi package cost a whopping 680 euros, yet the connection was so poor that video calls were impossible. Messages often arrived late or not at all, and uploading or downloading files was a real struggle.
Hoping for faster speeds, I paid an additional 180 euros for the “fastest” internet package available. Unfortunately, it was set up incorrectly at the reception, causing overlaps with my old package. The result: even more connectivity issues and a week of back-and-forth until finally someone was brought in who identified the problem. It turned out the upgrade was never properly activated, and both plans were running simultaneously. Only after resetting my account did the internet become somewhat usable.
I reported these problems to customer service multiple times, but they showed little interest in actually fixing them. Instead of practical solutions, they offered excuses like “The internet at sea can be slow,” “China blocks this and that,” etc. It felt like they were just trying to brush me off. This was especially disappointing, considering Azamara usually delivers good service.
Compared to other cruise lines, however, Azamara’s Wi-Fi clearly falls short – both in terms of speed and its complicated setup and the service It’s a real shame, given that the rest of the trip was great. Thankfully, there are plenty of other cruise companies to choose from.
Finally, it’s worth emphasizing that the reception staff were not only unhelpful but also astonishingly incompetent and simply not open to take the problems serious – a true low point of an otherwise decent cruise.
