AXA UK Car and Home Reviews

I was dealt with, with respect and I could understand all that was discussed, as the person I dealt with knew the answers to all my questions! I was dealt with very efficiently! Thank you!

initial process was very good and straight-forward. I then had a specific issue to sort out and have sent two emails to the team but not had any response. Very disappointed. But still hoping they get back to me!

Very Professional i contact them and it was very good service

Having to pay an admin charge of £25 for amending the policy verbally on the phone.

Nearly all my insurance, cars,house etc is with AXA. When I had a major house incident in ,2016,involving a large tree, the assessor came, approved the quotes and the claim was paid before the work was completed.

When arranging insurance with Axa , the process was easy and professional. But you only really find out how good your insurer is when you need to make a claim. I recently had to do so and I’m glad to say the experience and support was excellent. Great communication, they answer the phone quickly and the UK call centre offers clear, professional and helpful service. The website is also great as you can amend your policy and avoid the £25 admin fee. I will continue to use them as I trust them with my needs for both cars now. They may not be the cheapest, but trust me pay a bit more with insurance. The difference is worth it when you need them.

We were sitting in a car dealership where we had agreed to buy a car. Using the AXA website we were (eventually) able to transfer the new car onto our AXA insurance car policy. Considering this was 7pm this was extremely helpful. This also meant we could drive the car home that night. However, the was a payment to make as the new car meant an increase in premium and when I made payment via credit card the transaction just hung with the mouse pointer just whirling around. EventuallyI had to crash the app and start again. Thankfully, it worked the second time but now the premium was £9 more than the first time. It worked but it was clunky and cost me money.

Just very pleased with the service and how easy it was and the price was decent, only problem is that we like to speak to someone rather than having to do it through the internet.

Best price for the insurance cover I needed

Easy site to negotiate (and I am not good on computers), very good options and prices to meet my needs

The changes I needed were simple to do

Staff member was very friendly,efficient and helpful. The experience was very slick.

Easy and simple instruction. Very easy to use.

Service was good. Had to browse multiple sites. All quotes were different. Butt overall not bad deal

Easy to de8al with

Easy to get a quick quote. Price was excellent compared to other insurers.

The website is easy to use, the site is also good at giving information via their I buttons, it answered any queries I had. It all went through smoothly & I would use them again.

I needed to change my car on my insurance just before my renewal. The car change was carried out online with an adjustment in premium of around £13. The renewal notice came in a few days later with all the changes carried over. Again the renewal was done online in a manner of minutes. Insurance systems at their best.