Simplicity, Simple
Simplicity & ease of going through your details,very good

8 months ago
User friendly site. Good value for money & did what I needed to do. A massive plus is it has a phone number if ever I need to speak to someone 👍
8 months ago
Wide cover at a competative price from a well known Company.
8 months ago
They were very good sorting my problem out very quick and efficient
Simplicity & ease of going through your details,very good
Great company for car insurance, great price for full cover, very happy with how quickly they got back to me and signed me up, highly recommend this company many thanks.
I have my moter insurance with you and asked for a quote for home contents i you very impressed by the quick quote and happy with the price.
Easy to deal with and a good price
Helpfull clear instructions and good fead back
Just proves they don’t care, they reply saying give more details, do that and then they totally ignore you.
easy conversation with information required to arrange the insurance with a reasonable price.29
Simple interface, easy to understand.
Site was easy to use. Insurance was at a good price even if I did have to forego a couple of things.
very easy transaction.
Great value for money .loved how you could change details on line .
A good deal and offer
CON I submitted a claim under my business insurance policy, but over a year has passed and the company has failed to properly investigate the case. They initially requested a police report but made no effort to obtain it themselves. I had to contact the police department on their behalf, and the report was provided within a week, despite the insurer having delayed for over six months without progress. Even after submitting all required reports and documentation, they have stopped responding to my emails, and there is no available way to contact them by phone. Ironically, they continue to send me regular reminders to renew the policy, while completely ignoring my unresolved claim.
Service was excellent and my queries were dealt with efficiently before giving me excellent price
It was easy buying car insurance online and a good price 🤞that the service stays the same
Very easy to deal with. Was able to do everything I needed whilst online and all changes were made within minutes. Would recommend
Very easy to navigate website. Happy with reduced car insurance.. will be using again in future
Best price after going on various compare sites.
Quick, smooth and above all competitive.
Easily assessable and use of site, competitive pricing, also we have our home insurance with yourselves so it seemed good to go with you for my car insurance.
Based on analysis of 25 reviews rated 1-2 stars for AXA UK Car and Home
“Having to pay an admin charge of £25 for amending the policy verbally on the phone”
“why would you leave a customer with no heating and hot water for 3 days then over the weekend”
“Waiting for answers and refund”
“I don't rate any insurance company for car insurance”
“I don't rate any insurance company for car insurance”
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AXA UK Car and Home is a prominent insurance provider offering a variety of coverage options tailored to meet the needs of individuals and businesses. The company specializes in car insurance, home insurance, business insurance, and landlord insurance, providing comprehensive protection against risks such as damage, theft, and liability. Customers can obtain quotes online and benefit from tailored policies that cater to their unique circumstances, including discounts for multi-car households. Targeting a diverse clientele, AXA UK serves personal customers seeking home and auto protection, as well as business owners in need of commercial insurance solutions. In addition to standard insurance products, AXA UK offers partner rewards for its business, van, and landlord insurance customers, enhancing the value of their policies. With a focus on accessible quotes and claims processing, AXA UK aims to support its customers in safeguarding their assets and managing risks effectively.
AXA UK Car and Home receives high praise for its user-friendly interface and competitive pricing, with many customers highlighting the ease of obtaining quotes and managing policies online. Reviewers frequently mention the quick response times and helpful service, making the insurance process straightforward and efficient. However, some consumers express frustration regarding claims handling, noting instances of ignored communications and delays in processing claims. While the majority of feedback reflects satisfaction with the overall service and value for money, the complaints about claims suggest room for improvement in customer support during critical situations. Overall, AXA UK Car and Home is viewed positively, particularly for its simplicity and pricing, despite some concerns about claims management.
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