8 months ago
User friendly site. Good value for money & did what I needed to do. A massive plus is it has a phone number if ever I need to speak to someone 👍
8 months ago
Wide cover at a competative price from a well known Company.
8 months ago
They were very good sorting my problem out very quick and efficient
Quotation shown on Confused .com was £305.10 . Quotation on AXA plus link from Confused was £302.60. When I added vehicle reg. no. on AXA link Quotation jumps to £ 353.64 even though Confused figure was based on the same reg. no. WHY ?
Difficult to get a answer to some thing that was o in F A Q No phone number to ring
I have been with axa for 2 years now. I have 9 years NCB I have emailed proof to AXA on numerous occasions without a reply other than auto reply. My NBC was reduced to 0 years and premium jumped up by £6-700 Before renewal I sent yet another email with proof requesting they do not renew unless 9 years on the policy. No reply again but renewed anyway at £141 per month. I don’t write bad reviews ever but it is terrible and has cost me a fortune because they won’t reply or deal with the issue. I’m hoping by leaving a bad review this will prompt someone to get in touch a resolve all the issues as I want a refund at the very least.
In 2024, my husband and I each took out individual car insurance policies with AXA. About eight weeks later, we were involved in a minor accident in a car park. The way the claims team handled our initial submission was fantastic. However, there was a frustrating period while we waited for a response from the third party’s insurers. During that time, AXA did not provide any proactive updates—I had to follow up multiple times. About six months later, I learned that the case had been closed due to a lack of response from the third party. When it came time to renew, AXA's prices were very competitive, so we decided to stay with them. A few days ago, I was contacted by the customer resolution team regarding the communication issues I experienced. They acknowledged that they should have kept me better informed and managed my expectations more effectively. I was told that my feedback would be shared with management to help improve their processes. I was awarded a small amount in compensation—which I wasn’t expecting—and was pleasantly surprised. The fact that AXA followed up and showed a genuine interest in learning from my experience demonstrates that they care about customer service. Overall, I have no hesitation in giving AXA a 4-star review, with one star deducted due to the frustrating lack of communication during the claims process.
Excellent response to my request to change my car insurance to a different car newly purchased. Rachel answered all my queries & explained procedure. I only had to pay £126 for the remaining 3/12 plus admin fee £20.
Quick quote and then purchase of car insurance with a saving of £200 on my renewal from another company
Price, easy on line application to fill in , from several quotes you can choose which best suits you.
Needed to change my car insurance. The person I spoke to on the phone was really helpful. I was able to change it on the website with no problems. Great company.
Completed in 5minits on line easily and I am NO computer whizz Kid
Very straightforward
I was very shaken after my accident thank you AXA for taking care of everything for me such a relief
the whole process was so easy to navigate
Great price straight forward easy application
My son was the one that found your car insurance, your team was very polite to him thank you
Made changes to my car insurance online and found it simple and easy to do. Simple forms to fill in and an immediate response. Great service!
A family member has home insurance with your company so I thought I would give it a try ; the quote I had from the company I have left was ridiculous; my wife has passed away last year and we had been with the company for 4 years; with my wife’s illness it was never questioned; so glad to be with your company.
Sky protect/AXA Home insurance . Have a leaking roof / chimney stack surveyor came and said yes it needs doing and it would give the company a quote after storm after five days of calling not one called back now I have called 7 times on that call they said they won’t do it. They said it was wear and tear which is not as it was check last year . The surveyor said they will try everything to get out of it and that’s what they did . Will never use them again the first time in 44 years mum claimed on house insurance. 7 days saying they are waiting for a quote then nothing as the damage gets worse. They now said I have to get another roof quote to prove it . Mum is 81 the customer service is awful . I will never recommend this company to anybody the company they use is AXA . Sky protect use different companies to insure different products. This is what they mean about escalating your claim after week after saying they were wait for a quote. BTW the this was their emergency contact fuming .
Had a renewal quote from current insurance company. This had gone up dramatically, when I contacted them they said it was because of cost of labour and parts, I explained that I had not claimed since 1995. So surely the money I had paid over previous years would put me in good stead. Searched the internet quite a few quotes that were cheaper but not giving me the same level of cover. Did a like for like quote and AXA came in with the right price.
Everything made easy especially at my age which was a relief. Very competitive price as well so a no-brainer as well. Would recommend.
Everything was easy to do on the site
Based on analysis of 25 reviews rated 1-2 stars for AXA UK Car and Home
“Having to pay an admin charge of £25 for amending the policy verbally on the phone”
“why would you leave a customer with no heating and hot water for 3 days then over the weekend”
“Waiting for answers and refund”
“I don't rate any insurance company for car insurance”
“I don't rate any insurance company for car insurance”
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AXA UK Car and Home is a prominent insurance provider offering a variety of coverage options tailored to meet the needs of individuals and businesses. The company specializes in car insurance, home insurance, business insurance, and landlord insurance, providing comprehensive protection against risks such as damage, theft, and liability. Customers can obtain quotes online and benefit from tailored policies that cater to their unique circumstances, including discounts for multi-car households. Targeting a diverse clientele, AXA UK serves personal customers seeking home and auto protection, as well as business owners in need of commercial insurance solutions. In addition to standard insurance products, AXA UK offers partner rewards for its business, van, and landlord insurance customers, enhancing the value of their policies. With a focus on accessible quotes and claims processing, AXA UK aims to support its customers in safeguarding their assets and managing risks effectively.
AXA UK Car and Home receives high praise for its user-friendly interface and competitive pricing, with many customers highlighting the ease of obtaining quotes and managing policies online. Reviewers frequently mention the quick response times and helpful service, making the insurance process straightforward and efficient. However, some consumers express frustration regarding claims handling, noting instances of ignored communications and delays in processing claims. While the majority of feedback reflects satisfaction with the overall service and value for money, the complaints about claims suggest room for improvement in customer support during critical situations. Overall, AXA UK Car and Home is viewed positively, particularly for its simplicity and pricing, despite some concerns about claims management.
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