auto car Reviews

Reservé un coche para 11 días desde el 13/08 hasta el 24/08 de 2019 con el número de confirmación 2918180. Durante el proceso de reserva traté de encontrar una opción de seguro a todo riesgo para evitar imprevistos ya que la conducción en Marruecos puede resultar un tanto caótica y peligrosa, además de evitar dejar un depósito de 800€ ó más, experiencia que ya había vivido anteriormente con otra compañía. Según la información encontrada en su web autounion.gr (o al menos así lo entendí yo), esta opción existía. De hecho es algo habitual en muchas compañías de alquiler de coches. Como se puede intuir esto cuando llegamos allí no fue así. Las dos opciones que me daban era dejar un depósito de 800€ (aquí realizan la transacción asumiendo el cambio real en ese momento) ó dejar un depósito de 400€ y pagar un extra de 8,00€ por día sin que cubriría cristales y algo más, no sé si carrocería sino recuerdo mal. El caso es que está opción tampoco cubría todo. Esta información no recuerdo haberla leído en las condiciones publicadas en su web, o no de esta forma. Reservamos el coche entre otros motivos por su precio 236€ y pico, (tengo capturas de pantalla). En el momento de realizar la reserva nos cobraron una parte del importe, 35,52€, la otra parte nos la cobraron in situ 212,94€ en total 248,46€ cantidad que no se corresponde con el precio que publicitan, es decir mienten en su publicidad. A qué se debe la diferencia principalmente? a que cuando te cobran, lo hacen en dirhams haciendo una conversión más alta de la oficial y así ganarse una comisión extra, y es lo que ahí. Una práctica que en España es motivo de denuncia por publicidad engañosa y que evidentemente es una de las razones de esta reseña. Queríamos y reservamos un coche diésel, y nos dieron un coche sin plomo, otra cagada, ya que el sin plomo es más caro que el diesel. En la confirmación vía email se resalta en rojo que habrá alguien en la salida del aeropuerto para recogerle y llevarle hasta el coche. Nada más lejos de la realidad. Tuvimos que ir a buscarlo al parking2, situado al aire libre, a las 13:00 del mediodía, según nos indicó otra chica de otra compañía en la salida del aeropuerto. Al llegar hasta el parking un compañero de otra compañía los avisó y al acercarse a donde estábamos se llevaron un bordillo por delante que sacó una parte del alerón delantero de la carrocería, y así lo igualó con la otra parte que también estaba ya fuera. El coche tenía arañazos, estaba muy sucio por el interior, manchas en los asientos y olía algo a tabaco. En fin un despropósito de coche, pedimos su cambio y nos dijeron que no era posible. Comenzamos la negociación allí mismo, hasta que viendo los inconvenientes que estaban surgiendo y después de 10/15 minutos a pleno sol a más de 40º pedimos ir a la oficina (1 minuto de reloj en coche) a negociar las condiciones. Para colmar nuestras expectativas nos dan un coche automático (preferíamos uno manual) cuyo aire acondicionado no funciona correctamente, o al menos no enfriaba el coche, hasta el punto que preferíamos ir con las ventanas abiertas (recuerden que es agosto). En la vuelta a Marrakech solicitamos por teléfono un servicio de traslado a la ciudad, y nos dijeron que sí, pero parece que no nos entendimos bien. Cogimos un taxi que amablemente nos buscó el chico de la oficina y nos dijo el precio máximo a pagar por ir hasta la ciudad, lo cual se agradece. Conclusión: experiencia estresante y olvidable a partir de ahora. Obviamente nunca volveré a hacer una reserva con Autounion / Carflexi.

We booked our car through third party, Zest and got additional insurance through them We were met by a friendly lady at the arrivals in a shuttle service and she then took us to the small office (2 minutes away). The car was clean and really easy to drive, we hired it for 3 days and the paperwork was completed quickly. Provided credit card for security deposit, passport and driving license (the usual). Upon returning was quick and efficient, signed a form and we were dropped back to the airport. Friendly staff and would definitely recommend. We hired the car from Chania airport in Crete.

Having arrived back only last night (02/09/19) i felt i had to write a review based on our (and the family that came with us) experience of Autounions customer service. We arrived late on 26/08 to find only one battered, pink, Suzuki Alto in the car park, after many jokes about "I bet thats yours" i was indeed disappointed to find out that it was! Having conducted a very thorough inspection for damage, upon which every panel failed the test, even the A pillar and sills were dinted! i then turned my attention to the interior, as it was dark i failed to notice the missing trim over the boot lid and the broken passenger door arm rest, even missing that the screen wash didnt work! As it was clear they had no other cars available i had no choice but to accept what we later dubbed the "pink roller skate". On returning the vehicle i made sure to photograph every panel and was simply met with an "its fine, sign here" comment, i do hope i am not charged for any of the existing damage as to repair it all would be more than it was worth, at least 3 times over! As we are only half way through this saga, allow me to continue, as stated we were with another family, and also as stated, there were no other vehicles available, cue the manager running around to Europcar to see if they had anything spare, they didnt. He then offered them a beat up Caddy Maxi on the proviso that their allotted vehicle would be free in the morning and that they would personally deliver it to the Mabely Grand Hotel so as not to inconvenience us further, needless to say when the followng day came we didnt hear a thing. So off we went in the Maxi (it had 7 seats!) at our first destination the sliding door decided it would not close, choosing instead to live up to its name and only slide around, not ideal if you want to lock valuables in the car and even less ideal if youre the person in the seat next to it. to get us home we opted to buy a bungee strap to hold it shut, this was looped through to the front seat hand rest and back, it did the trick. As we hadnt heard from AU about the promised replacement and fearful of a language barrier we asked the hotel to contact them directly and report that the VW was now clearly unsafe, at which point they informed us that they had no other vehicle to swap it with (what had our friends paid for then?) added to this we never heard from them again! At the time of writing we are now home but our frineds are still in Zante and will be returning one unroadworthy and unsafe vehicle to AU on Thursday morning, would love to see how that goes down! Autounion - if you are unable to give your clients the vehicles that they have requested then you should be offering safe alternatives of the same or greater value, to simply fob people off with damaged and unsafe vehicles and then take no action even if an issue is reported is absolutely not acceptable, added to this the false promises of replacements when you knew you were not going to have one is tantamount to corporate fraud. We will be going back to the same hotel but rest assured we shall not be using your services in future!

We hired a car form the Heraklion Airport branch for our 12 day holiday 19 - 30 August 2019 The paperwork was done in a small air conditioned office and was completed quickly. The person dealing with us explained everything very clearly. We were given a brand new Seat Ibiza and a very thorough check was done of the body work, so the 2 small dents already on it were identified and marked on the form. We were asked to return it with the same amount of fuel in (3/4 of a tank) I made a mistake on the return time so was late; while they were clearly concerned for the next customers due to use the car, they remained polite and helpful. They were easy to find, efficient, friendly and located in a prime position to quickly get on to the motorway. Will definitely use them again. Their prices were also very reasonable.

When we collected the car on 22th of August at Corfu Airport, we missed an existing scratch on the undercarriage of the vehicle. After we returned the car on 29th of August, an other employee stated that we caused this scratch (without barely checking it, she just pointed to the scratch from a distance) and she demanded to pay instantly 180 EUR. Because we had a flight to reach, I paid this amount, but I didn't get any invoice or statement (only the POS terminal's receipt) what this payment was about. Furthermore she wrote down my debit card's number and also the security code of it and when I demanded to hand it over to me, she rejected it. When I complained, they quickly forget to speak English. Shameful, scammer company.

What complete rip off merchants. Even though they had our flight details they made no effort to let us know the car was due back at 1200 some 5 hours before we needed to be back at the airport. Although it was written in the faintest of writing on the booking sheet We were also given the car with 3/4 of a tank filled however on return we were told it needed to be more than 3/4 filled so my husband took it to he the petrol station to fill it up a little. On return he was told it still wasn’t enough. So basically we are going to be charged another full day plus fuel The staff were rude and unhelpful and also one of the male staff told us to get ourselves to the airport When they did take us the driver turned her back on myself and my children and made no effort to help us get the luggage in the van Avoid at all costs ! Pay a little extra and get some professional customer service ********* And in response to your response - The booking was made by my husband, if you genuinely want to resolves this matter then email him directly. The booking number was your number on your booking sheet. The company was Auto Union. The dates were 11 - 25 August. Booking number was 722157134 through Rentalcars and Autounion supplied the car and service

Loved the rental, cheap, great service fast and adequate communication, no hidden costs, flexibel and a good car. I requested (as a surprise) to leave the car 1630 instead of 12. They arranged to have me leave it at 1530 without additional charge. Then they offered themselves to retrieve the car at my hotel, instrad of me dribing somewhere. Again without additional charge. very adequate in communication through this process. My complements. Refreshing for car rental.

Ερχόμενος από επίσκεψή μου σε μια φίλη μου στην Γερμανία, αλλά και στην Διεθνή Έκθεση Τουρισμού εκεί ITB, και πριν την αναχώρησή μου για την Κύπρο από Ελλάδα για επαγγελματικούς λόγους, σε χειμερινή προσφορά κατευθείαν από την AutoUnion, και μέσω του site αυτής, είχα κάνει κράτηση για 14 ημέρες από 12/03/2018 εώς 26/03/2018 για ένα αυτοκίνητο της μικρότερης κατηγορίας τύπου Citroen C1 με απλή (μικτή) ασφάλεια σε τιμή μερικών δεκάδων Ευρώ. Όταν έφτασα στο γκισέ / ρεσεψιόν στο Μαρκόπουλο μου έδωσαν ένα αυτοκίνητο μιας κατηγορίας μεγαλύτερο, τύπου Fiat Panta και χωρίς καμία περαιτέρω επιβάρυνση εκτός βέβαια του υπολοίπου πληρωτέου ποσού της αρχικής ενοικίασης, το οποίο φυσικά και πληρώθηκε σε POS με κάρτα, και όχι της μετρητοίς και χωρίς απόδειξη όπως μας ζητούσανε άλλη φορά σε άλλη επώνυμη εταιρεία ενοικίασης στην Ερέτρια Ευβοίας, και η οποία δραστηριοποιείται εκεί δυστυχώς ακόμα! Όλη η διαδικασία στην AutoUnion έγινε γρήγορα αφού είχα δώσει και τα απαιτούμενα στοιχεία μου εκ των προταίρων για γρήγορο check-out, και δεν υπήρξε εκείνη την στιγμή κάποιο άλλο πρόβλημα Σίγουρα στο μέλλον θα ξαναπροτιμήσω κάποια στιγμή την AutoUnion! 17/08/2019

Used Auto Union at Heraklion Airport in July 2019. Pick up location was just outside terminal alongside all the other car rental companies. We were welcomed into an air-conditioned office and given bottles of water. The staff loaded our luggage into the car for us. I was a little concerned that scuffs on the plastic wheel trims had not been recorded on the vehicle inspection form at pick-up but I was told that these are replaced when necessary and don't form part of the inspection. However, the rep was true to his word and we did not incur any excess charges. Would happily use the company again.

I recently used Autounion when I picked up a Car at Kalamata Airport for a 2 week hire. Car was a 2 year old Fiat Panda at a great price. Paid for ion advance but as all Car rentals do they took a swipe of the card as a security for any damage. We did walk around the car and all marks/scratches were noted and photographed on the phone. Team at Kalamata were great. Car was just right for our requirements and return was simple. Walked around the car again on return with the same person who dealt with us on arrival. I had no problems with Autounion at all and am back in Greece in late August and will be hiring from them again.

CONSTANTINE DIMITROPOULOS IPICKED UP ACAR ON THE 20TH OF MAY 2019 WHILE I WAS VISITING GREECE FROM AUTOUNION ELEFTHERIOS VENIZELOS I WAS PICKED UP FROM THE AIRPORT AND TAKEN TO THEIR DEPOT UP TO THERE ALL GOOD PAYD AND WENT ON MY WAY RETURNING THE VEHICLE AGAIN ALL GOOD BUT GETTING MY MONEY BACK 700 EUROS HAS BECOME FRUSRATING 2 MONTHS HAVE GOT PAST AND THEY STILL HAVENT REFUNDED MY MONEY INTO MY ACCOUNT IHAVE CALLED THEM 3 TIMES WITH NO SOLUTION I WILL NEVER RENT FROM THEM AGAIN

Estafadores, venden coches de importación que la mayoría están bajados de km. En mi caso fui a venderlo tras 6 meses de tenerlo, y me sacaron un informe que estaba 100.000km bajado y con un siniestro en Bélgica. Les he denunciado y estoy esperando juicio. Pedir informes europeos que es dónde han tenido los daños.

I visit Greece most years and almost always hire from auto union. I have had no problems getting a car from them. The last few times I hired, I was given a brand new vehicle. I haven't had any problems with them in the past and have hired again for this coming summer, so looking forward to another pleasant experience

Meno di scarso non c'è?! Pagato tramite sito, noleggio fiat panda per 2 adulti e 2 bambini a €128,00 per 1 settimana a Zante. In fase di prenotazione ho erroneamente indicato mio marito come conducente e poi pagato con la mia carta di credito, l'unica in nostro possesso tra l'altro sul conto di famiglia, premettendo che nel momento del pagamento sul sito non è apparsa nessuna anomalia, (l'importante era pagare!), quando in agenzia ho tentato di lasciare il deposito cauzionale al personale addetto, in modo molto scortese mi è stato fatta notare una piccola clausola dove era scritto che il conducente avrebbe dovuto essere in possesso di carta di credito. Non mi hanno fatto ritirare l'auto e non mi hanno dato nessun alternativa se non quella di chiamare a mie spese il numero assistenza! Così ho fatto, mi hanno risposto dalla sede in Egitto e l'unica opzione che mi davano era annullare la prenotazione (per poi ricevere rimborso in 7gg) e aprire una nuova prenotazione a nome mio con un preventivo maggiore di quello precedente di 40 euro per avere una macchina più piccola (C1). Il solo annullamento della stessa mi comportava una penale di 48 euro. Non disponendo dell'ulteriore somma da loro richiesta sulla carta e non prendendo loro contanti, ho chiesto all'operatore del call center se poteva parlare col titolare dell'agenzia per trovare una soluzione, ho chiesto se fosse possibile noleggiare l'auto per meno giorni, ma mi hanno detto che non avevano a disposizione nulla. Dopo varie discussioni, il "boss " dell'agenzia di Zante mi ha rassicurato dicendomi che aveva risolto e cancellato la mia prenotazione e che avrei ricevuto il rimborso dell'intera somma. Mi ha invitato ad uscire indirizzandomi verso altre compagnie di noleggio. Una settimana dopo non avendo ricevuto nessu rimborso ho chiamato il numero assistenza e ho scoperto che la prenotazione non era mai stata cancellata. Sono tornata nell'agenzia di noleggio e mi hanno riso in faccia, e non per modo di dire. Nell'ultimo disperato tentativo di chiedere rimborso telefonicamente mi è stato detto da un operatore della sede di Manchester che dovrei ricevere almeno un rimborso parziale, ma sta di fatto che comunicazioni scritte non ne ho ricevute. Quindi Auto Union ve la sconsiglio proprio come compagnia, almeno in Zante, sono stati davvero pessimi, poca voglia di lavorare e ancora meno di aiutare il cliente!!

Nothing bad to say, they waited for us right outside the airport and drove us 3 minutes to their office. Got a nice clean car. No problem at return, they did a quick check of the car and drove us back to the airport.

PREVESA....we booked a car from Abby who took us to Auto Union. the pick up was fine as was the car. the cars are not at the airport, so you are given a lift there. But when we returned the car, a guy called Stam, he refused to tell us his surname, told us the underneath of the car was scratched. We are careful drivers, and knew this was totally made up, and he knew exactly how much it would cost to repair it, a nice round E250 without looking up any list. we also know if we had scraped the underneath we would have heard it. He knew we had a flight to catch and we couldn't leave without them dropping us back to the airport. We rang a very kind local who we had met that week, who told us to ring the police as it was a scam, he knew of it. if we had done so we would have missed the flight. unfortunately knowing we had been fleeced we had to leave. This left a very sour note. I've never left a bad review, for anyone, but felt I had to here. Please be very careful and DONT GO NEAR AUTO UNION PREVESA. it will ruin your holiday....

Pick up 11 may 2018 Drop off 13 may 2018 Zakynthos airport Car was returned as the same But the 500€ still block on my account over 14 days All the time I called them they keep saying the problem is with my bank. But isn't cos I already contact them twice I just don't understand why take longer!!! Poor English from this company over the phone.... Tomas Sousa Voucher number was EC392C03 Was Suzuki alto

Avoid at all costs and take note of what other 1 star viewers say, the company is just out to make money thats why there car hire is so cheap, we rented a car from Corfu airport, unfortunately we went over a bolt in the road and had to use the spare tyre, there was also a very tiny scratch on the bumper, 1 inch wide and long, they charged us 100 euros for this and said they would have to change the bumper, absolute rubbish, it could have been t cutted out easily, we also got charged 80 euros for a new tyre and wheel trim, absolute rip off, dont be fooled by their cheap car hire prices because they will make money out of you another way.

We hired a car from Auto Union in Corfu at their Kanoni office. We had the car for three days and were very pleased with it. The staff at the office were very helpful. We are somewhat disappointed that the excess deposit of €700 is to be deducted from my bank account and held for 10 to 20 days. This is the reason for only 4 stars. Normally the credit card receipt is just returned and not deducted from my account. Fingers crossed that we get our deposit back.

May 2 2019 rented in Santorini We walk into the shop and rented a car which is paid into cash cause the staff said there said there no special discount if its not paid by cash. He gave us a yellow paper which did not hv any damage review or shown us any damage, just told us to return the car at the exact time. When we return the car, he said there's a small scratch behind, which is cost 100 euro , i asked him how can u evaluate the scratch and ask for a 100 euro. There is another scratch which is cost by the past user, and he just said that he knows about that, he is making everything up , i ask him to show me pictures, he said he cannot provide. I have pictures of the small tiny scratch which is cost by the little stones by the road. I ask him i need to talk to his manager, he said he don't know know to speak English, and demand us to pay in cash aswell and said their credit card machine is not working, and ask mei to go to atm and withdraw cash for him ,I said im not gonna pay u any cash, thats when he get the credit card machine out . A really bad rental company, i do not recommend this company to anyone, and i feel scammed by this company 's staff. And i will share it to every forum and Facebook group about this terrible experience . If only i can upload the scratch which cost me 100 euro.