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Having arrived back only last night (02/09/19) i felt i had to write a review based on our (and the family that came with us) experience of Autounions customer service. We arrived late on 26/08 to find only one battered, pink, Suzuki Alto in the car park, after many jokes about "I bet thats yours" i was indeed disappointed to find out that it was! Having conducted a very thorough inspection for damage, upon which every panel failed the test, even the A pillar and sills were dinted! i then turned my attention to the interior, as it was dark i failed to notice the missing trim over the boot lid and the broken passenger door arm rest, even missing that the screen wash didnt work! As it was clear they had no other cars available i had no choice but to accept what we later dubbed the "pink roller skate". On returning the vehicle i made sure to photograph every panel and was simply met with an "its fine, sign here" comment, i do hope i am not charged for any of the existing damage as to repair it all would be more than it was worth, at least 3 times over! As we are only half way through this saga, allow me to continue, as stated we were with another family, and also as stated, there were no other vehicles available, cue the manager running around to Europcar to see if they had anything spare, they didnt. He then offered them a beat up Caddy Maxi on the proviso that their allotted vehicle would be free in the morning and that they would personally deliver it to the Mabely Grand Hotel so as not to inconvenience us further, needless to say when the followng day came we didnt hear a thing. So off we went in the Maxi (it had 7 seats!) at our first destination the sliding door decided it would not close, choosing instead to live up to its name and only slide around, not ideal if you want to lock valuables in the car and even less ideal if youre the person in the seat next to it. to get us home we opted to buy a bungee strap to hold it shut, this was looped through to the front seat hand rest and back, it did the trick. As we hadnt heard from AU about the promised replacement and fearful of a language barrier we asked the hotel to contact them directly and report that the VW was now clearly unsafe, at which point they informed us that they had no other vehicle to swap it with (what had our friends paid for then?) added to this we never heard from them again! At the time of writing we are now home but our frineds are still in Zante and will be returning one unroadworthy and unsafe vehicle to AU on Thursday morning, would love to see how that goes down! Autounion - if you are unable to give your clients the vehicles that they have requested then you should be offering safe alternatives of the same or greater value, to simply fob people off with damaged and unsafe vehicles and then take no action even if an issue is reported is absolutely not acceptable, added to this the false promises of replacements when you knew you were not going to have one is tantamount to corporate fraud. We will be going back to the same hotel but rest assured we shall not be using your services in future!