auto car Reviews

I 've rent a car in Belgrade with my colleague last week. The personnel was very friendly and willing to help us. The car was clean under the new Covid-19 procedures. The service was excellent!!!!!!!!!!! I had to write this review in order to point out the great experience and the great job they do under the new circumstances. Vicky J Miller

J'ai loué chez auto union à Marrakech, par l'intermédiaire d'un site franchement ça c bien passé . Prix intéressants Ils sont just côté de l'aéroport même pas 5 minutes

I rent car from Auto Union in Cyprus Paphos airport. I have excelent expierenece, they meet me in airport when I arrived and in the same place I can drop my car before flight home at 4:30 am. Staff is friendly and everything was just writen in agreement. I booked car in application Economy bookings with full insurance. Price for 2 weeks was 79 eur car rental and 79 eur insurance. Deposit 700 eur was returned in first working day as promissed. Car was new, economical, with automatic transmision and easy to drive in Cyprus. I suggest Auto Union and definetly will use them in future.

Used AutoUnion for the first time in Sofia, Bulgaria for Christmas, where the staff where amazing. Very courteous, very pleasant, incredibly helpful. I picked-up from the airport and returned at the airport and it was quick and easy. When I was returning the car, there was unusually loads of traffic, there was a queue to get into the car park so we were panicking as we had 1.5hrs until our flight. I called the AutoUnion representative, who was incredibly helpful and suggested that they could come out and take the car from us while we were in the queue. Thankfully we were able to enter the car park on time and that wasn't required, but their efforts are incredibly appreciated! thank you guys!

good service,good price,good new car friendly staff,speak excellent english. a bit out of the way,but they provided a cheap taxi to our hotel. could not have been better

Update zu Ihrer Rückmeldung - wir haben diese Bewertung im Januar abgegeben und erhalten heute eine Rückmeldung...! Wir haben das Auto in Athen am Flughafen entgegengenommen. Beste Grüße Das Auto war technisch in Ordnung, jedoch waren die Sitze in den ersten Tagen nass und sahen aus als, wenn sie schimmeln würden. Egal ob Vorder- oder Hintersitze und es stank dadurch im Auto. Wir haben das Auto im Dunkeln übernommen und konnten dadurch die Verunreinigungen nicht erkennen, die Feuchtigkeit haben wir auch erst nach einigen Kilometern bemerkt. Klar hätten wir das Auto wieder zurück bringen können, aber wir hatten eine knappe Woche Urlaub und sind abends spät angekommen und wollten an unser nächstes Ziel.

We rented the car in Marrakech Office (not the airport).The rental process went super smooth. We got a free upgrade and a brand new car to drive! Really nice people working here that gave us a great experience. Thank you!

Nice service and great communication between the service team and the costumers.

We hired a car ( polo/ corsa ) in Athens. The shuttle bus to the office was well organized. We were given an old ( i think 5/6 years old ) lancia Ypsilon with a very small 2-cylinder engine. That was a dissappointmend, but didn't spoil our holiday. The car was not clean at all. A lot of dirt (sand en leaves) under the hood. The rest was just fine, no problems.

Catastrophique, fuyez, des voleurs. Nous rentrons de Marrakech voiture livrée avec 2 heures de retard à l arrivée sans aucune plate excuse juste un " nous sommes mal organisés " et en lieu il y avait à peine de quoi rouler 50km. Au retour ils sont deux et alors que la voiture nous a été livrée avec plein de rayures et deguelasse on vous trouve une nouvelle rayure histoire de vous tirer 1300 dirhams au passage. ESCROCS parfaitement organisés et visiblement pas à leur coup d essai!!!

We hired a Suzuki Vitara diesel, for my family of 5 people. Late at night we arrived, a little bit earlier than communicated. Within 10 minutes the rental assistant arrived. before leaving we got for all our passengers a fresh bottle of water. After 10 minutes we could drive away to our hotel. First visit a tank station which was nearby. The car was great. Had good performances to drive all over Crete. We visited the Sanmaria Canyon and some beaches. It made me smile driving this car through the hills and mountains. Also the narrow streets in Koutouloufari were good to go through. At the end of the trip we had to have a same amount of diesel in the tank. It was a little bit more but that didn't matter to me. The car was great, the Arco was a pleasure and the bringing back procedure was quick because of no scratches or other things. Next time again AutoUnion because they made a great offer, all insurances inclusive. Thanks for the great kilometers

We rented a car in Crete (Chania airport) recently and, unfortunately, returned the car with damage. The guy who received the car - Vagelis - was fantastic. He was sympathetic and caring and did everything he could to make us feel better about what had happened. Unfortunately, we had a 500 Euro excess (we wish we had taken the very reasonable zero excess option offered to us at pickup!) but Vagelis gave us all the documentation we needed to claim back some of it on our travel insurance. I really can't speak more highly of the company in Chania. I've been ripped off numerous times by companies like Europcar and it was great to come across an outlet that had integrity and were very helpful in a difficult situation. Totally recommend them based on our experience. But buy the zero excess insurance when you pickup!!

Il problema è che noi non abbiamo fatto nessun danno durante il noleggio. Il vostro operatore si è sbagliato a segnare il danno nella parte sbagliata del paraurti anteriore. Ve lo abbiamo anche detto quando abbiamo consegnato l'auto. E infatti dal lato opposto non c'è danno!!

We rented a car from Autounion Corfu who took 500 euros as deposit for the car we rented for the two weeks. On returning the car it was in perfect condition (& signed for by auto union). We are STILL waiting for our deposit back after 3 months. It is absolutely disgusting, even after chasing several times to be told each time it would be returned and we are still waiting. Terrible service, totally frustrated and wouldn't recommend this company at all.

We have just used auto union in paphos Cyprus and couldn't have been happier. Chris the owner was there to meet us from the airport as planned. When we got to the office we had a slight problem with the credit card and he was happy to wait until it was all sorted out. The car was absolutely fine, clean and reliable. When we returned the car he didn't even inspect it but just returned our deposit immediately. We were worried before booking a hire car online about being ripped off and we were a little cautious but didnt need to worry. We would definitely use them again. No problems at all!

Do not use Auto Union Car Hire in Zakynthos. The company will charge 86 Euros if the car interior needs cleaning and automatically debit your credit card without authorisation.

This car rental company practices false advertising. The car -a VW transporter - advertised on the website was not at all what we got, even though we had called their Athens office to confirm that we would indeed get the above mentioned vehicle. They do not even have the mentioned car in their fleet, so why advertise it and not advertise what you do have so that customers can make an informed decision . The car was in a poor condition, it was unstable on the road and would sway easily. It definitely was not roadworthy. The air conditioning was not working at all. The outside door handle broke to the side door - and we could only open from the inside. The three baby car chairs provided for us did meet safety standards by any means , unfortunately we had no choice. They were dirty and old. Lastly the staff was as so unfriendly. I would never recommend this rental company at all!!

Vi var på Samos og lejede en bil i en uge. Jeg har ikke erfaring med at leje en bil og tænkte ikke over at checke bilen grundigt efter. Den del er min fejl, for jeg burde ikke have accepteret bilen. Inden længe opdagede jeg at den havde 3 flade dæk! Tre!! Et hjul på 1 psi og 2 hjul med lidt inder 2 psi. Det sidste på 3 psi. Jeg vil tro, at de burde have været på 3,6 eller noget, men der var ingen info på bilen at finde. Så vi kørte ned til udlejer som 4 dage i træk ikke mødte ind til tiden. Han var mindst 1,5 time for sent på arbejde alle dage. Nå, bilen sagde også mange sjove lyde som gjorde os utrygge. Den lød som om den var ved at falde fra hinanden. Da vi talte med udlejer forklarede han at vi var i højsæson og de ikke havde tid til at gå bilerne efter. Det var en åbenlys løgn for alle deres biler var hjemme og stod ude foran og han havde Intet at lave. Og nå ja, vi er i september og alle andre fortalte at det var ved at dø helt ud. Vores sikkerhed er ikke vigtig for dem. Penge er det eneste de går op i.

I just came back from Greece 4.9.2019. We rented two cars from Autounion Athens Airport and everything worked really smoothly. Shuttle bus/van arrived after couple of minutes waiting, as informed in confirmation email and took us to their office. We had external insurance company and they didn't push (too) hard to buy their FDW Full Damage Waiver or other services. Deposit was 1200eur for 9 people carrier, as mentioned in email. Quite new cars, some minor scratches. Car inspection was made as it should be and the guy advised me to take pictures - just to be sure and to avoid any possible problems. Fuel tank wasn't full (noted on papers), it was quite tricky to fill it up to same level when returning the car. We returned cars about 5:00AM, inspection was normal and they didn't try to make us pay any existing marks or dents. Ride back to airport included without any additional fees, even at 5AM. I will use again.

At pickup in Rhodes, they did not want to give me a copy of the document that indicates the pre-existing damage to the car. I had to insist before I was allowed to take a picture of that document. Nothing can stop them from adding damage afterwards, if they don't give you a signed copy of that document. Make sure to take pictures of your car at time of pick up and return. At rental return, they inspected the car and said everything was ok, but they don't give you a signed confirmation of that. A week after the rental the reserved amount on my creditcard is still not released. The paperwork at time of pickup and return is questionable and leaves the customer in a position where he could easily be scammed. Also, despite having booked via Cartrawler broker with a full to full fuel policy, at first I was offered a car with a half tank of gas, but to be honest, that appears to be the broker misleading the customer as autoUnion always works with a return-as-you-get-it policy. Overall autoUnion does not appear to be very trustworthy.