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Paperwork leaves customer in scammable position.
At pickup in Rhodes, they did not want to give me a copy of the document that indicates the pre-existing damage to the car. I had to insist before I was allowed to take a picture of that document. Nothing can stop them from adding damage afterwards, if they don't give you a signed copy of that document. Make sure to take pictures of your car at time of pick up and return. At rental return, they inspected the car and said everything was ok, but they don't give you a signed confirmation of that. A week after the rental the reserved amount on my creditcard is still not released. The paperwork at time of pickup and return is questionable and leaves the customer in a position where he could easily be scammed. Also, despite having booked via Cartrawler broker with a full to full fuel policy, at first I was offered a car with a half tank of gas, but to be honest, that appears to be the broker misleading the customer as autoUnion always works with a return-as-you-get-it policy. Overall autoUnion does not appear to be very trustworthy.